Academic Counselor

We are looking for a highly skilled AI Platform Engineer to build and scale agentic AI capabilities across our product suite. You’ll work on multi‑agent systems, orchestration platforms, RAG pipelines, and real‑time AI services used in enterprise workflows.

🔹 Key Responsibilities

• Build and maintain AI platform services enabling agentic workflows
• Develop domain-specific agents (proposal generation, compliance, data analysis)
• Implement multi-agent orchestration using LangGraph and related frameworks
• Build APIs, SDKs, and integration layers for product teams
• Design and optimize RAG, GraphRAG, and knowledge ingestion pipelines
• Enhance orchestration platforms, WebSocket communication, and error recovery
• Optimize performance, latency (<3s), cost, and reliability of AI systems
• Collaborate closely with ML engineers and data scientists on models, prompts, and A/B testing

🔹 Required Skills & Experience

• 5+ years of software engineering experience (1–2+ years in AI/ML systems)
• Strong Python (FastAPI, async, LangChain/LangGraph)
• Experience with LLM APIs (OpenAI, Claude, Llama, Phi‑3)
• Hands-on RAG, embeddings, vector databases, and hybrid search
• React + TypeScript experience (WebSockets, hooks, real-time UI)
• Knowledge of multi-agent systems, prompt engineering, and orchestration patterns
• Solid backend fundamentals: REST APIs, databases, auth, testing, Git

🔹 Nice to Have

• MLOps exposure (prompt versioning, monitoring, A/B testing)
• Experience with semantic caching and context management
• Docker and cloud deployment basics

Responsibilities

• Design, code, test and manage various applications
• Collaborate with engineering team and product team to establish best products
• Follow outlined standards of quality related to code and systems
• Develop automated tests and conduct performance tuning

Qualifications

• Bachelor's degree in Computer Science or relevant field
• 2+ years of experience working with .NET or relevant experiences
• Languages & Frameworks: C#, ASP.NET MVC, ASP.NET Core, Web API, ADO.NET
• Frontend Technologies: HTML5, CSS3, JavaScript, jQuery
• Database: Microsoft SQL Server (T-SQL, Stored Procedures, Views, Triggers, Joins, Jobs), MS Access
• Tools & Platforms: Visual Studio,
• Methodologies: Agile, Scrum, Jira

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Take the microservices architecture to the next level of scalability, efficiency, observability, and availability. 
• Build, deploy & run multi-homed systems that work in multiple regions and cloud providers. 
• Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile. 
• Optimize algorithms which influence personalization, fulfillment/allocation, pricing, maps & routing, fleet positioning, payments, fraud prevention etc 
• Create platforms, reusable libraries, and utilities wherever applicable 
• Write high-quality code that is modular, functional and testable; Establish the best coding practices 
• Formally mentor junior engineers on design, coding, and troubleshooting 
• Troubleshoot issues effectively in a distributed architecture 
• Communicate, collaborate and work effectively in a global environment 
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product

Experience:

• of years  - 10+ years
• Type of experience - software design, development & architecture
• Experience in Product companies working on Internet-scale applications is preferred 
• Contribution to open-source software, tech blogs, talking at tech conferences, etc. 

Educational Qualifications:

○  Must have - Bachelor’s or Master’s degree in Engineering from premier institutes preferred  

Key competencies:

•  Deep understanding of one or more of Java/Go/Scala/C++. Ability to understand and critique the core library/language constructs. 
• Knowledge of processor, memory, network and storage internals. 
• Deep understanding of distributed systems including fault modeling, concurrency, isolation, consensus etc. 
• Internals of a RDBMS like MySQL 
• Conversant with the internals of systems like Kafka, Cassandra/Scylla, Redis, RocksDB, etc 
• Working knowledge of hosting and network infrastructure (K8s, Envoy, etc) 
• Familiarity with binary serialization protocols like thrift/protobuf/flatbuffers etc 
• Familiar with gRPC, HTTP/2, QUIC, etc. 
• Troubleshooting memory issues, GC tuning, resource leaks etc. 
• Strong problem-solving skills, algorithmic skills and data structures. 
• Productionizing machine learning pipelines using Spark/Flink/TensorFlow etc