About the role: This is THE most exciting emerging vertical in our company and has massive potential for scaling across geographies. In this vertical, we are bringing about ubiquitous digital penetration of the experiential layer segment and equipping them with tech solutions for real time inventory, rate update and multi-channel distribution. In addition, we are also building out the world’s first branded network of experiential stays. The individual will be responsible for complete P&L management of select set of exclusive properties that will be assigned to him/her. The aim would be to ensure that the targets are not just achieved, rather outperformed. (S)he must be comfortable with data and numbers. 90% of the decisions are taken based on data. We are looking for a highly energetic Account manager who is capable of completely owning the relationship between the company and our host partners as well as achieving the revenue / occupancy / customer experience targets for each property (through a combination of OTA optimization, reputation management, dynamic pricing, offline liaisons and more) Key responsibilities: • Manage the P&L to deliver to the budget; monitor and manage all key metrics for the accounts • Ideate sales promotions with marketing teams, manage website pricing via benchmarking • Maintain excellent relationship with host partners for the company and manage all communication with the host. • Ensure the revenue, occupancy and customer experience target is hit for each property through OTA optimization, dynamic pricing, offer management, reputation management, offline liaisons etc. • Negotiating re-contracting of each existing property and drive host tech adoption Requirements: • Proven experience as an Account Manager in any E-Commerce / Travel & Hospitality company. • Proficiency in English; knowledge of additional languages is an advantage. • Exemplary sales and negotiation skills while having a customer-first approach. • Ability to present, persuade and communicate effectively – oral and written. • Demonstrable ability to handle crises. • Deep knowledge of OTA extranets, thorough understanding of functioning of channel managers and online travel industry will be given significant weightage
- Help team to do sales closure and do QA of the calls and provide them feedback for improvement.- Responsible for revenue generation, P/L for category(s) and achieving targets- Develop and implement a complete end to end process from lead generation to close and evaluate the effectiveness of sales, methods, costs and results.- Do market research and involve in doing competitor study and provide the solution to improve the product and design sales strategy.- Recruit, train, supervise, and evaluate team members.- Establish and implement short and long-range goals, objectives, policies, and operating procedures.- Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.- Constantly monitor the competitive landscape and market conditions to identify opportunities, issues, and risks to recommend tactical strategies- Supervise the planning and development of company marketing and communications materials.- Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.- Recommend and administer policies and procedures to enhance sales operations.- Monitor team member performance and making sure the target assigned should be reached.
Generate revenue by developing, maintaining customer relationships and positioning our courses Should have fair exposure to CRM Responsible for improving business sales by collaboration, market analysis and competitor analysis Should be good in up & cross selling Demonstrate initiatives for refinement & strengthening of existing product. • Regular follow up with new and existing customers • Willing to work in US / UK shift. Should have good communication skills. Desired Skills 2-5 years of exp in Inside sales/telesales experience in a B2C environment with excellent communication skills, enthusiastic go-getter and willing to meet targets. • Consistent track record of achieving sales target (monthly/quarterly), preferably from Education industry background. Experience in selling software products/services in the past preferred. • Successful candidate will have demonstrated perseverance, motivation, diligence with attention to detail. Candidates with BE, B.sc, BCA, MBA or BBA will be preferred