Pricing Manager

Company: VectorStack

Location: Koramangala, Bangalore

Duration: 3 Months

Stipend: ₹10,000/- per month

About VectorStack:

At VectorStack, we are committed to delivering cutting-edge software solutions and fostering talent in the tech industry. Join us as a React Developer Intern to gain hands-on experience in building scalable and user-friendly web applications while working with a team of skilled professionals.

Roles and Responsibilities:

• Collaborate with the development team to create interactive and responsive user interfaces using React.js.
• Write and maintain clean, efficient, and reusable code.
• Debug and resolve issues to improve application performance and user experience.
• Work with RESTful APIs to integrate backend services.
• Participate in code reviews and learn from experienced developers.
• Keep up-to-date with the latest trends and advancements in front-end development.

Required Skills and Qualifications:

• Basic knowledge of React.js and its core principles.
• Proficiency in JavaScript, HTML5, and CSS3.
• Familiarity with version control systems like Git.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.

Preferred Skills:

• Understanding of Redux or Context API.
• Experience with modern front-end build tools such as Webpack, Babel, or npm.
• Knowledge of responsive design and cross-browser compatibility.

What You’ll Gain:

• Real-world experience working on live projects.
• Mentorship and guidance from experienced professionals at VectorStack.
• Certification of internship completion.
• An opportunity to enhance your technical skills and career prospects.

Roles and responsibilities:

• Should be ok to work on Saturdays, can take off on Sunday and Monday.
• You do not need to have great typing skills.
• Entering customer and account data from source documents within time limits.
• Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
• Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.
• Research and obtain further information for incomplete documents.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.

Requirements:

• Bachelor’s degree in any related field.
• Proven data entry work experience, as a Data Entry Operator.
• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Experiences using office equipment, like fax machines and scanners.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Attention to detail.

Job Domain:

Customer and Personal Service

Client Details:

Job Profile

About the company: Strategic leader offering nearly 17 years of extensive experience in overcoming complex business & financial challenges, making high-stakes decisions, distress management, directing business in growth areas using strategic financial analysis, business valuation, corporate restructuring, understanding client requirements & project

evaluation skills

Industry:- CA Firm

Location:- Andheri West, Mumbai

Designation:- Finance Executive

Qualification:- Qualified CS, Semi-Qualified CS

Experience:- 0-1 Years

Skills:- Legal compliance, Financial Compliance, Knowledge of Accounts, Knowledge of Evaluation, Secretarial Records, IBC Code, Company Law, Accounting

Roles and Responsibilities:-

This is a role requiring assistance to the Resolution Professional/ Liquidator in carrying out day to day activities of the Assignments under Insolvency and Bankruptcy Code, 2016, which includes :

-          Knowledge of IBC, 2016

-          Preparation of Minutes/ Agenda

-          Drafting and filing of reports

-          Reviewing/ Drafting Applications

-          Basic Knowledge of Finance and Accounts

-          Basic Knowledge of Banking Sector and terminologies

-          Legal and Secretarial compliance

-          Financial Compliance

-        Assisting the partner for fund raising activities.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Requirement :-

- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience. 

About Shankar Mahadevan Academy 

Founded by Indian singer-composer Shankar Mahadevan, this 11-year old music academy has pioneered online music education for Indian music. Shankar Mahadevan Academy has brought music to over 10,000 students in over 88 countries with more than 3,00,000 virtual classes.  With its mission “Joy of Music”, the Academy has also brought music to the underprivileged and the underserved with its various non-profit initiatives.  

Website: www.shankarmahadevanacademy.com

Shankar Mahadevan Academy is inviting passionate growth and outreach professionals to join our Admissions team. 

At Shankar Mahadevan Academy you will be a part of a dynamic and entrepreneurial team that works at the crossroads of arts, education and technology. Your career at Shankar Mahadevan Academy will contribute to spreading music and Indian arts, while you get an opportunity to learn all aspects of growing an online business for a globally recognised brand. 

The ideal candidate will have strong spoken and written communication skills, have 6 months - 3 years of experience with B2C sales, and be able to handle 70-80 cold calls per day. 

About the role 

• Work hours: 6 days a week, including weekends. U.S. Shift (7:00 - 4:00 p.m.) OR India Shift (12:00 p.m.- 9:00 p.m.) 
• Work location: Located off MG Road, Easy access to Trinity Circle Metro Station
• Work from Office only, no work from home/ Hybrid model 
• Benefits: Health Insurance and PF cover 
• We follow a culture of fun, engagement and growth with emphasis on work-life balance and healthy living. You also get fruits, activities every week, regular team outings and learning opportunities 

Goals / What you will do 

• Acquire new customers by handling inbound and outbound calls, and walk-in inquiries 
• Actively generate leads and seek out new sales opportunities through cold calling, networking and social media 
• Possess a strong understanding of our products, and showcase our value to our customers in the form of counseling 
• Gather market and student information and provide feedback on buying trends and competitive advantages
• Representing SMA at trade exhibitions, events and demonstrations

Skills required / Must-haves for the role 

• 6 months to 3 years of work experience in B2C sales 
• Good spoken and written communication in English with good listening skills 
• Team player who likes to work with like-minded people 
• Good at objection handling and sales closure 
• Multi-language skills added advantage 
• Willing to pick up new skills 

• Build fast and efficient next-generation web applications
• Implement new features and optimize existing ones
• Collaborate with Designers to iterate on the design
• Work closely with Backend Engineers to integrate APIs and other services
•  Find and address performance issues
• Identify and communicate front-end best practices
• Customer-focused, whether responding to support queries or developing new features and functionality.
• Able to provide constructive feedback and effectively review code, guiding other UI engineers in the right direction

• 3+ years of experience in UI/frontend development.
• Hands-on experience using React as a front-end development framework.
• Sound knowledge of front-end development languages, tools and methodologies like HTML5, CSS3, JavaScript and associated technologies and toolsets (e.g. jQuery, Sass)
• Able to write front-end code that is cross-browser and cross-device friendly, through responsive or adaptive techniques is essential.
• Working knowledge of AWS for product development and deployment is preferred
• Experience using Continuous Integration (CI) / Continuous Delivery (CD) systems for development and deployment.
• Proven knowledge of Test-Driven Development (TDD).

1. Having nodejs (backend technology) as with frontend development. I am stressing on frontend more to give emphasis on the need.
2. We look for frontend engineers (java script) primarily and who are willing to contribute to backend (python). Backend wise, on the resume, these candidates can have nodejs / python / java / c# / any programming language

• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions

Skills And Qualifications

• Practical knowledge and understanding of web applications.
• 3+ years of good hands-on experience in Python, with knowledge of Django
• Good hands-on experience in SQL Database (MYSQL / Postgres)
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools GIT.
• Has experience of working in an Agile Environment. Fluent in English (written and oral) Fluency in a second language is preferred.
• Comfortable working remotely with great communication skills for a remote work environment.

Bonus Qualifications

• Knowledge of any cloud. ( Especially Azure )