About opportunity: - To accelerate our growth further, Happay is looking to build the industry's best Account Management team. - This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well. We are looking for someone who : - Has experience in Account Management & Up-selling as well - preferably with a financial product - Loves working in growth stage start-up - Is Excellent in building and nurturing relationships in industry - Easily collaborates with internal teams (marketing, product, design and operations) - Has strong interpersonal and communications skills Role & Responsibilities : - Managing the entire show of Account Management and supporting clients by providing end to end solutions. - Will also be responsible for New customer acquisition in relevant target segments. - Generate and own leads through various initiatives. - Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully. - Understand client needs and address within defined TAT Personality attributes : - Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution - Interpersonal effectiveness and ability to influence. Interested - We like to keep it simple - send us your resume along with your work summery (Cover letter), understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.
- Plobal Apps is a leading mobile commerce platform for the world's best e-commerce stores - www.plobalapps.com. Our vision is to help businesses increase sales, revenues and customer loyalty using fully native mobile apps and other m-commerce solutions. - Currently integrated with Shopify, we are now looking at rapidly scaling our teams across various platforms which include, Big Commerce, Magento, and Salesforce Demand Cloud etc.As we are scaling at a rapid pace, you will be responsible for ensuring that our customers are extremely successful using our product. Ensure a seamless journey from Adoption to Engagement to Revenues to Retentions and Referrals for each customer.PROFILE OVERVIEW - The Customer Success Manager engages and retains Plobal Apps customers by helping them make their mobile app strategy incredibly successful. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts globally to drive adoption, retention, renewals, customer satisfaction, engagement and growth. - This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You provide data-driven decisions, support and business intelligence that is timely, accurate, and actionable. - You will work closely with the sales and product teams to ensure that new accounts are on-boarded effectively and existing accounts have the resources, training/consultation and support to achieve their desired results. The ideal candidate should possess a strong customer success background with 5+ years of experience in SaaS Products. As a Customer Success Manager, your role will have a significant impact on the growth of Plobal Apps as an organization.Job Title - Customer Success Manager Experience: 4 - 7 years Location - Baner, PuneResponsibilities: - Create a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth - Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey. - Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey.- Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn risk - Act as an escalation point for customers to drive problem resolutions in a timely and proactive manner - Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needs - Serve as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. - Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management. - Regularly update all training materials, resources, FAQ's etc. - Upsell and Upgrade Customers, as applicableRequired Experience and Skills: - Minimum 2 years of Customer Success, Account Management, Customer Service & Training - Past experience of setting up customer success divisions - Strong written and verbal communication skills with a good technical aptitude.- Proficiency in ecommerce and mobile products is a plus- Prior Experience of working with a SaaS company is mandatory - Good understanding of web applications, mobile applications and marketing tools would be preferred - MBA Graduates would be preferred
Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!
We at Rapido, looking for Customer Support Executive, who have the caliber to understand customer queries, problems or concerns and provide them rightly solution with provided TAT. Then why waiting; we eager to meet you? Please find the job description below. Desired Skills/Experience Should have 1 – 3 years of experience preferable in email support & chat. Shift timings will be 2 PM - 11 PM (Fixed shift) Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream) A master of multi-tasking through various systems, screens, and tasks during customer interaction. Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies. Managing the Ticketing system to ensure visibility of status to Customer and internal teams Defining ticketing metrics and turnaround times for the Catalogue team Should have good communication and acknowledging skills Strong Knowledge of email etiquette Principles If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned. Being able to accurately diagnose situations and process contingency
We have 2 products in the learning (www.chalopadho.com) and assessment (www.assessprep.com) space. Our customers are schools worldwide. As a Customer Success Executive, you will be responsible for managing the needs of current clients and reaching out to and on-boarding future ones. You will also need to travel to schools and to attend international conferences in different parts of the world. Interaction with clients is usually over email and phone. Looking for someone who's committed and takes ownership of this role. We like to keep our team small and efficient. Flexible work timings, chill workplace, many perks.
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
Note: This opening is in Santiago De Chile. You need to already have a valid work permit in Chile to apply for this position. Job Description/Profile • Create and maintain relationships with our international customers • Support existing customers and resolve any issues they are facing with Optmyzr • Create content for customer education, communication and marketing • Be a champion for our customers and interface with the engineering team to build new features Requirements • Excellent written and spoken English • Ability to solve problems and work under pressure • Smart and scrappy. Able to figure things out on your own Job Perks • Work with customers in 50+ countries • Gain experience in the digital marketing space and learn from experts • Great work environment. Everyone contributes to decisions, and there is no hierarchy. • Good work-life balance. We work hard, but we respect your private and family life. No crazy late nights. • Awesome team. Work with intelligent and smart people, and be part of a team that cares. About Optmyzr Optmyzr (www.optmyzr.com) is growing rapidly! We work on algorithms to make online advertising more effective for advertisers. We work with large data sets, and process it all in real time. We are a small, closely knit team of people who’ve worked at Google, Microsoft, Amazon and Oracle. We have customers in over 50 countries. Our team is split between California, Chile and Hyderabad. This opening is for Santiago, Chile.
The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.