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"Customer Success"

Founded 2013
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Pune
Experience icon
2 - 7 years
Experience icon
5 - 8 lacs/annum

"Responsibilities:\n\nOwn overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction.\nEstablish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product.\nDevelop and nurture customers for advocacy.\nWork with clients, aid the customer in achieving their goals.\nWork to identify and/or develop upsell opportunities.\nAdvocate customer needs/issues cross-departmentally. \nRequirements:\nCheerful, Optimistic go-getters\nLearn-ability is more valued than skill set.\nImpeccable written and verbal communication skills.\nSelf-starter and a good team player.\nEager to learnt and execute the new processes for us.\nYou want to help and provide the support to our customers."

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"International Trip Crafter (Travel Wizard)"

Founded 2015
Products and services{{j_company_types[1 - 1]}}
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Mumbai
Experience icon
1 - 3 years
Experience icon
3 - 6 lacs/annum

"Do you enjoy planning trips for your friends?\nHere's a chance to level up and help travelers all over the world, AND enjoy a fully sponsored international working holiday!\n\n#What Ithaka does:\n\nOn Ithaka travelers can fully personalise their trip plans by chatting with experienced travelers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends.\n\n#What your role will involve:\n\n- Help travelers plan their trips over chat, using our sleek in-house tools\n- Read a lot of travel blogs and research new places to grow our knowledge base\n- Take complete ownership of the traveler's experience\n- Ensure the traveler transacts with Ithaka\n\n#Requirements\n\n- Excellent and clean communication in English\n- Happy personality\n- Passion for travel\n- Diligence and adherence to processes\n\n#How you will grow\n\nFirst year in this role, 2nd year team lead position in Chat operations and post that performance based growth into other business functions and managerial roles\n\n#Compensation\n\nThe salary is per annum and appears as a range here because of a variable performance bonus.\n\nAWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for!\n\n#Ithaka's Culture\n\nAt Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning.\n\nCHECKOUT our values and vision: bit.ly/IthakaValuesVision .\n\n If you don't fit in with these values, no matter how good you are, you won't be considered.\n\nSome things that are derived from our values\n\n1. Mistakes are cherished at Ithaka, as long as you own up to them. You can't innovate if you don't have the courage to be wrong\n\n2. We don't mind work from home/cafe/some random city in the world as long as your work and your team is not disrupted\n\n3. We don't have a leave policy (there is a guideline for legal reasons) but you are free to take as much personal time as you need as long as you get your job done\n\n4. Everyone has a travel perk, 1 backpacking trip each year to travel outside India\n\n5. We go to a day long team travel outing every quarter (a trek or camping) and every year we go on a workation for a week to a different destination\n\nAs you can tell, we are crazy about travel. Come join us if you are too."

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"Customer Success | Operations Manager"

Founded 2011
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Mumbai
Experience icon
2 - 4 years
Experience icon
1 - 6 lacs/annum

"- Handling customer queries (Call, emails, chats & WhatsApp) \n- Provide end to end solution to customer \n- Finding information on Visa related queries \n- Drafting form, covering letter etc. Visa related documents \n- Handling walk-in clients if any \n- Handling customer escalation \n- Maintain client relation \n- Meeting clients if needed \n- Collect & deliver client documents from their respective places \n- Visa submission and collecting passport"

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"Corporate Communication Intern"

Founded 2014
Products and services{{j_company_types[1 - 1]}}
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Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
1 - 3 lacs/annum

"Key Responsibilities\n· Handle all professional internal and external communications with team members, vendors, prospective hires, customers or collaborators.\n \n· Sanitize, document and organize all product & business related material & communication in digital or printed formats.\n \n· Help organizing and coordinate meetings and events to build community and further collaborations.\n \n· Coordinate with Marketing, PR and Communications teams to ensure brand consistency.\n \n· Build rapport with existing and potential users, established & accomplished professionals, influencers & media professionals.\n \n· Follow up with all parties till the communication reaches a conclusion.\nCreate Copyedit, proofread, and revise business documents and any form of communication.\nWork Closely with Community Manager to assure the quality stays strong for marketing communications.\nCoordinate scheduling and logistics, be persistent with monotonous tasks.\n \n\n\nKey Skills & Attitude \n\nExcellent comprehension & communication skills, verbal and written\nAbility to multitask and talk to people with a balanced approach of empathy and enthusiasm\nExtremely patient when dealing with teammates, users & customers, \nEager to learn, understand, train and absorb any new knowledge/skill in order to grow.\nShould be a natural organization buff, anything haphazard or unorganized makes you edgy.\nExtremely energetic, self-driven and can keep your spirits up under tough situations."

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"Key Account Manager"

Founded 2014
Products and services{{j_company_types[1 - 1]}}
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NCR (Delhi | Gurgaon | Noida)
Experience icon
4 - 6 years
Experience icon
11 - 13 lacs/annum

"LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. \n\nResponsibilities:\n\n•\tPlaying an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.\n•\tOperating as the lead point of contact for any and all matters specific to your customers. \n•\tDeveloping a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors\n•\tEnsuring the timely and successful delivery of our solutions according to customer needs and objectives.\n•\tFocusing on growing and developing existing clients, together with generating new business.\n•\tCoordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. \n•\tActing as the link between the client and the company. \n•\tCommunicating business relevant information and providing structured feedback to senior management. \n•\tMining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. \n•\tProactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel\n•\tAnalyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.\n\nRequirements:\n\n•\tBachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain.\n•\t4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success.\n•\tStrong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure.\n•\tWillingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication.\n•\tStrong initiative and positive attitude; passionate about customer success.\n•\tExtroverts with strong communication skills and ability to interact with internal and external partners.\n•\tBe a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. \n•\tConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus.\n•\tAbility to meet aggressive deadlines and work under continual pressure.\n•\tExcellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments"

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"Customer Success Specialist"
at Keka

Founded 2015
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Hyderabad
Experience icon
1 - 3 years
Experience icon
1 - 3 lacs/annum

"Summary:\n\nKeka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person!\n\nJob Description:\n\nReal Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk!\n\nJob Responsibilities :\n\n- Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. \n\n- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. \n\n- Develop and nurture customers for advocacy. \n\n- Work with clients aid the customer in achieving their goals. \n\n- Work to identify and/or develop upsell opportunities. \n\n- Advocate customer needs/issues cross-departmentally. \n\n\nQualifications :\n\n- Cheerful, Optimistic go-getters \n\n- Learn-ability is more valued than skill set. \n\n- Impeccable written and verbal communication skills. \n\n- Detail oriented and analytical. \n\n- Strong team player but still a self-starter. \n\n- You're driven: No one needs to push you to excel; its just who you are. \n\n- Eager to learn, adapt and perfect your work; you seek out help and put it to good use. \n\n- You want to help and serve our customers"

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"Customer Success Specialist"
at Keka

Founded 2015
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Hyderabad
Experience icon
1 - 3 years
Experience icon
2 - 3 lacs/annum

"Job Responsibilities: \n\n- Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. \n\n- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. \n\n- Develop and nurture customers for advocacy. \n\n- Work with clients aid the customer in achieving their goals. \n\n- Work to identify and/or develop upsell opportunities. \n\n- Advocate customer needs/issues cross-departmentally. \n\nQualifications: \n \n- Cheerful, Optimistic go getters \n\n- Learn-ability is more valued than skill set. \n\n- Impeccable written and verbal communication skills. \n\n- Detail oriented and analytical. \n\n- Strong team player but still a self-starter. \n\n- Your'e driven: No one needs to push you to excel; its just who you are. \n\n- Eager to learn, adapt and perfect your work; you seek out help and put it \n to good use. \n\n- You want to help and serve our customers"

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"Customer Support Executive for E-Commerce customers"

Founded 2015
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Bengaluru (Bangalore)
Experience icon
0 - 1 years
Experience icon
2 - 3 lacs/annum

"Responsibilities -\n\tCommunicates with customers by phone, chat or email. \n\tManages difficult or emotional customer situations. \n\tResponds promptly to customer needs and solicits customer feedback to improve service.\n\tFollows up on order shipment and delivery for 100% customer satisfaction.\n\tAdjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.\n\tEffectively speaks, writes and presents clearly with persuasion.\n\tDevelops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.\n\tIdentifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.\n\tProvide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent.\n\nRequirements -\n•\tAny Graduate with Excellent oral and written English communication\n•\tGood interpersonal skills and ability to gel and work well within a team\n•\tFreshers with good English communication skills may also apply.\n•\tExperience - 0 - 1 years\n•\tWorking hours - 5 days per week\n\nHiring Process : Face to Face Interview"

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"Customer Support Executive"

Founded 2012
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Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

"Customer Support Executive | Semi Voice Process | 5 Working Days | Day Shift | Only Female Candidates |\n\nThe Job Role and Responsibilities\nThe primary responsibilities of a Customer Service Executive would be :\n•\tAttend to customer queries on all 3 channels (Voice/Email/Chat) professionally to provide information about products and services.\n•\tKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.\n•\tFollow up to ensure that appropriate actions were taken on customers' requests.\n•\tRefer unresolved customer grievances or special requests to designated departments for further investigation.\nCompetencies and Skills Required\nCustomer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:\n•\tGood communications skills\n•\tAbility to listen and active problem-solving skills\n•\tGood interpersonal skills\n•\tAbility to handle pressure\n\nPreferred : Experience with International Process"

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"Customer Relationship Associate"

Founded
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Chennai
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

"About the company\nJetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India.\n\nThe Role\nWe are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space.\n\nRequirements \nMarketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus.\n\nPerks Offer\n1. Becoming a leader of your own skill set and interest\n2. Exposure to understand market opportunities and contribute directly to growth of company \n3. Learning 10X times more than what you know now\n4. We will provide great work environment and challenging work.\n5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours"

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