HR Intern at Real Estate company

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Hiring for the position of Technical Manager responsible for Backend and infrastructure for mobile app and website.

Role

●        Talented Leader who will be responsible for Leading a group of talented technical individuals to build scalable, and secure products

●        Leads our Back-End and infrastructure

●        Drives architecture and the design of enterprise mobile/web/API solutions at scale

●        Work with Product, Testing and Infrastructure teams to understand product vision and requirements

●        Oversee the development and execution of development plans and report on execution

●        Work with Product and testing teams to understand product vision and requirements

●        Has deep exposure to all aspects of engineering, modern web, desktop & mobile application architectures, data modelling, high level design, low level design, non-functional technical requirements and visual design

Requirement

●        8+ years of experience in hard core development in predominantly product development companies

●        Strong troubleshooting, debugging and problem-solving skills

●        Proven track record of building scalable and reliable services on Cloud

●         Architecture & Design

●        Solid experience of designing end-to-end architecture and design of applications using one or more platforms for large-scale high-throughput solutions

●        Design and implement technical governance process as appropriate across the application development lifecycle

●        coding guidelines, quality standards, best practices, code acceptance criteria, automation

●        Experience in collaborating with the team in reviewing application architecture. - Node.js, Web Services REST, MySQL/MongoDB/NoSQL

Education: Engineering/MBA

• Strong experience in Core Java, Multi-Threading, data structures (List/Map/Set) and unit testing with (Junit, Mockito)
• Strong experience with Spring Framework (Spring MVC, Spring REST, Spring Data), ORM frameworks (JPA, Hibernate) and RDBMS (Oracle/MySQL/Postgres)
• Strong experience in applying Object-Oriented design principles and Design Patterns
• Good knowledge of Multi-Tier architecture, Micro Services architecture and Service Oriented Architecture 
• Exposure to AWS Cloud, NoSQL Database (Mongo, Cassandra), Message Broker (Active
• MQ/RabbitMQ/Apache Kafka) and Big Data Technologies (Hadoop/Hive/Spark)
• Additionally, must possess capability to review code, produce technical specification document
• and knowledge of code quality tools (PMD/FindBugs/Sonar)

Job brief

We are looking for a Lead Data Scientist to lead a technical team and help us gain

useful insight out of raw data.

Lead Data Scientist responsibilities include managing the data science team, planning

projects and building analytics models. You should have a strong problem-solving ability

and a knack for statistical analysis. If you’re also able to align our data products with our

business goals, we’d like to meet you.

Your ultimate goal will be to help improve our products and business decisions by

making the most out of our data.

Responsibilities

● Conceive, plan and prioritize data projects

● Ensure data quality and integrity

● Interpret and analyze data problems

● Build analytic systems and predictive models

● Align data projects with organizational goals

● Lead data mining and collection procedures

● Test performance of data-driven products

● Visualize data and create reports

● Build and manage a team of data scientists and data engineers

Requirements

● Proven experience as a Data Scientist or similar role

● Solid understanding of machine learning

● Knowledge of data management and visualization techniques

● A knack for statistical analysis and predictive modeling

● Good knowledge of R, Python and MATLAB

● Experience with SQL and NoSQL databases

● Strong organizational and leadership skills

● Excellent communication skills

● A business mindset

● Degree in Computer Science, Data Science, Mathematics or similar field

● Familiar with emerging/cutting edge, open source, data science/machine learning

libraries/big data platforms

Internshala is a dot com business with the heart of dot org.

We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.

At Internshala, we are making this dream a reality!

👩🏻‍💻 Your responsibilities would include-

• Designing, implementing, testing, deploying, and maintaining stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into our central data warehouse, and moving data out to applications and affiliates
• Developing analytical tools and programs that can help in Analyzing and organizing raw data
• Evaluating business needs and objectives
• Conducting complex data analysis and report on results
• Collaborating with data scientists and architects on several projects
• Maintaining reliability of the system and being on-call for mission-critical systems
• Performing infrastructure cost analysis and optimization
• Generating architecture recommendations and the ability to implement them
• Designing, building, and maintaining data architecture and warehousing using AWS services.
• ETL optimization, designing, coding, and tuning big data processes using Apache Spark, R, Python, C#, and/or similar technologies.
• Disaster recovery planning and implementation when it comes to ETL and data-related services
• Define actionable KPIs and configure monitoring/alerting

🍒 You will get-

• A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
• Awesome colleagues & a great work environment
• Loads of autonomy and freedom in your work

💯 You fit the bill if-

• You have the zeal to build something from scratch
• You have experience in Data engineering and infrastructure work for analytical and machine learning processes.
• You have experience in a Linux environment and familiarity with writing shell scripts using Python or any other scripting language
• You have 3-5 years of experience as a Data Engineer or similar software engineering role

Desired Candidate Profile

• Minimum 3 years of hands-on development experience
• Experience with VoIP based technologies based on SIP protocol.
• Solid C, C++ experience, Python
• Experience in developing multi-threaded and client server application
• Experience in Linux/Unix environment
• Experience/Knowledge in at least three of the following technical areas is also required:
• Object oriented design and methodologies
• Experience developing cloud-based services (e.g. SaaS, PaaS)
• Knowledge and development background in web services, or web based technologies using REST.
• Experience with highly available/redundant softwer.
• Strong communication skills required.
• Strong writing skills required.
• Ability to multi-task and handle changing priorities.
• Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus.
• Excellent team skill, can-do attitude, focus on quality.

We are looking for a seasoned technology professional who can use their experience to build effective teams, high-performance culture, scalable processes and mentor aspiring talent. The candidate must be entrepreneurial, hands-on in technology, must have experience with design, development, and delivery of mobile apps, web applications and tech platforms, at scale. It is highly important for the candidate to have experience with eCommerce and is expected to have some experience in the retail sector, building technology systems and platforms.

The person is expected to be a technology leader with the capability of building and leading a high-performance engineering team.

Responsibilities

• Provide Technical authority in prospective meetings with other departments and provide guidance to developers
• Provide Hands-on Technical leadership, in the development, operation, and improvement of services
• Work with the wider team to ensure high-quality code is delivered in line with the project goals and delivery cycles
• Work with product managers to understand user needs for new/existing services
• Work closely with designers to deliver rapid prototypes as well as production code to ensure high accessibility standards are upheld. We expect familiarity with modern frameworks and languages, as well as best practices such as Clean Code, TDD, BDD, continuous integration, continuous delivery, and DevOps
• Attract, hire, retain and develop top-notch engineering/technology talent
• Implement technology product(s) as per the product requirements, using appropriate technologies
• The company’s tech-stack comprises Node.js (for Backend), MongoDB as the Database (MEAN stack), and Native App development (for iOS and Android)
• Communicate business goals to the engineers. Keep them focused on building the right product and in the right manner. Ensure that engineering is always adding business value and communicate this value to the business leaders
• Be an individual contributor if necessary. Engineering managers could spend ~20% of their time coding and contribute to the code base
• Perform regular code review of the code being developed by your team, to maintain the high quality of code

Qualification

• Computer Science & Engineering education/degree from an internationally recognized top technology institute or university
• 8-10 years of overall experience in the delivery of quality scalable and extensible software. Should currently be leading a team of top-notch developers as an Engineering Manager or Technical Architect.
• Experience of leading product development in B2C startups
• 4+ years of experience in architecting, designing, developing, and scaling high-quality mobile apps and end-to-end systems (consumer-facing and business-facing systems), under tight timelines and delivery pressure
• Experience with backend software development at a high scale. Experience with distributed systems, service-oriented architecture (SOA), and microservices design.
• Capacity to take the complete responsibility of developing and delivering a product-mobile apps and backend. Has good design sense. Has to experience with Node.js.
• Knowledge of new and cutting-edge technologies & tools. Experience working on complex projects having Analytics, Data-Science and Machine Learning components.