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Job Details for Service Manager

Job Title              : Service Engineer

Department      : BMS (Building Management System)

Location              : Mumbai/Pune/Banglore

Experience        : 3-5 Years in BMS Service Industry

Desired Qualification: Diploma, Degree in Engineering

Skills Required : _______________

Salary                   : As per Company Norms

Job Overview:

BMS Service Manager is responsible for overseeing the operation, maintenance, and optimization of building management systems, which control and monitor various aspects of building. The role is important for ensuring the smooth functioning of a building's systems and providing service and Operation support.

Responsibilities:

Ø Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

Ø Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Ø Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

Ø Oversee the delivery of preventative and corrective maintenance services for BMS systems.

Ø Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

Ø Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

Ø Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Ø Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

Ø Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

Ø Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

Ø Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Ø Maintain accurate records of maintenance activities, service reports, and equipment performance.

Ø Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Ø Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

Ø Assist with the development and management of the BMS service department's budget.

Ø Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Ø Identify areas for continuous improvement in BMS services and processes.

Ø Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Provide technical support for customer. Own and action requests for service, implementing changes and resolving assigned problems (may involve some after hours and weekend work).
• Provide 24x7 after hours on-call support as required for products supported by the team
• Personal compliance and ownership on security, audit and systems integrity posture
• Highlight areas for improvement in current processes, and implement improvements
• Must be flexible to support in different shift timings and provide coverage for the weekend maintenance change implementation windows.
• Attend and actively participate in weekly review meetings with the team leader and/or manager to discuss issues, concerns, people, ideas and workload
• Be a focal point in a technical and client advocate capacity and whenever rotated onto new accounts, ensure other team members are mentored to enable smooth succession of previous account
• Assist wider team performing the level 1-3 capability, potentially offshore or remote locations.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Required Technical and Professional Expertise

• 8+ Years Experience in Mainframe z/OS System Programming.
• Deep understanding of z/OS operating system architecture and features
• Deep knowledge of z/OS Facilities, Parallel Sysplex, GDPS
• Hands-on experience on SAD, GTF trace concepts
• Led multiple complex IBM and ISV product upgrades and related projects.
• Proficiency in z/OS system programming languages like assembler and REXX
• Expertise in system management tools like SMPE (Software Management Program Entry) and z/OSMF
• Knowledge of mainframe hardware configurations and I/O management
• Experience with system monitoring and performance analysis tools
• Strong analytical and troubleshooting skills

Preferred Technical and Professional Experience

• Monitoring system performance using RMF, SYSVIEW, Mainview, TMON or Omegamon tools, identifying bottlenecks, and implementing optimization strategies. 
• Diagnosing and resolving complex system issues, including software errors, hardware failures, and system crashes.
• Implementing and enforcing security policies on the z/OS system to protect sensitive data.
• Assessing system capacity needs and planning for future growth 

You are

Open - Always up for new ideas and able to take and give feedback in a positive way.

• Straightforward - Deal with colleagues in an open and transparent manner. Appreciates

teamwork and able to raise concerns if required

• Driven - sets high goals, doesn’t give up, and makes sacrifices to ensure that their job gets done

on time and meets/exceeds expectations.

• Curious - Aware of new technologies and uses them to make new improvements in the

Engineering ecosystem.

• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no

matter what

• Responsible - takes ownership of tasks given and has a strong work ethic.

Requirements

Acquired strong proven professional programming experience.

- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.

- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS

- Proven track record and expert in one of the field - DevOps/Frontend/Backend

- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go

- Experience with at least one of the Database systems - RDBMS and NoSQL

- Ability to document requirements and specifications.

- A naturally inquisitive and problem-solving mindset.

- Strong experience in using AGILE or SCRUM techniques to build quality software.

- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

Roles and Responsibilities

Based in Jaipur, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.

- Making suggestions towards shaping the strategy for a feature and engineering design.

- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  

- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too

- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.

- An active member of the team, through useful contributions to projects and in team meetings.

- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

•  Experience as a Full Stack Developer or similar role 

  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, JSON, jQuery)
  • Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, Node.js)
  • Excellent communication and teamwork skills.
  • Great attention to details, Organizational skills, An analytical mind
  • Degree in Computer Science, or relevant field.

  Responsibilities 

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design.

   

• Work on building scalable backend platform for customer & seller apps, brands platform, demand generation platform, supply chain & logistics platform, credit platform and several cross platform software components
• Participate in the process to fundamentally change the food and grocery ecosystem in India, and impact billions of people through technology, mobile, and data science

Requirements:

An ideal candidate for this role is someone who has-

• BE/BTech degree in Computer Science from a top engineering school
• 1-5 years of professional software development experience
• Strong problem solving skills and strong command on object oriented design, data structures, algorithms and other computer science fundamentals.
• Strong coding skills - professional experience in developing production-quality software in Java/Python
• Expertise in Web Services, Service-oriented architecture, Databases, NoSQL, Distributed systems, Cloud Technologies.
• Extreme software engineering skills to design and develop low-latency, high availability, internet-scale web services
• Solid understanding of the full software development life cycle and software engineering best practices
• Ability to understand business requirements and translate them into technical requirements
• Demonstrated ability to own software design and development end to end from requirements to launch.
• Ability to collaborate with cross-functional teams to define, design, and ship new features.
• A startup mindset  - An athlete who can run at breakneck speed of a startup, yet someone who can bring method to madness through processes suitable for different stages of the company - early stage prototyping and rapid experimentation, before product/market fit, after product/market fit, and scaling.
• Familiarity with Agile development, Scrums, continuous integration, and test driven development processes
• Data driven product development approach - strong focus on data backed engineering decisions.
• Ability to develop products incrementally in fast iterations
• Ability to do collaborative problem solving and design/build chaos resilient systems
• Strong focus on software quality
• Ability to mentor junior developers, and help build an excellent engineering team
• Ability to be a talent magnet - attract great talent to join the core team.