Insurance sales

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Tech sales executives who have taken calls on Printer, Outlook, Antivirus, PPC

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• How many years of experience do you have from Technical sales process?
• What is your salary expectation?

A Computer Scientist/Engineer designs, develops, tests, and integrates computer software and hardware systems. This pivotal role blends deep knowledge of computer architecture with advanced software engineering—driving innovation in platforms spanning from embedded systems and networks to AI and cybersecurity

Job description :

 8+ year of QA Automation Lead experience

 Experience of preparing test automation solution, designing automation framework,

designing test strategy / test plan

 Experience in automation script development and optimization

 Recommend new tools, techniques and methodologies based on the industry trend and

improve productivity

 Experience in working with Product teams to strategize and align the long term solution for

test automation,

 Experience in designing framework for functional automation, performance testing, load,

security and penetration testing

 Experience in designing automation strategy for regression testing based on complexity and

reusability

 Experience leading the team and managing the deliverables on testing and maintaining Web

Applications and mobile applications is a MUST

 MUST be hands-on to play a crucial part in automating the test scenarios covering all the

modules/functionalities of the product

 Hands-on experience in contributing to building the CO pipeline with QA automation

framework & processes incorporated

 Hands-on / Familiar with Web driver IO, Java Script / Type Script, Selenium, JUnit, TestNG,

Cucumber, JMeter, Appium, RDBMS & AWS Services

 Ability to drive the involvement of the QA team at a very early stage of each enhancement

for the product evolution.

 Experience with API testing, Load/Performance testing, Cross browser testing

 Experience building defects analysis reports and analytics for the team members, leadership

team to make informed decisions

Preferred qualifications:

 Review requirements/specifications and create Automation test strategy and plans.

 Perform new functionality and regression tests

 Test APIs, user interfaces, web services, and web applications in multiple browsers and

devices

 Define automation coding standards and actively perform code reviews

 Perform data validation to ensure data from data source is completely and correctly

displayed on UI

 Debug and troubleshoot complex issues

 Expertise in Java especially for test automation using APIs and UI

 Expertise in high volume user loads and throughput environments

 Strong troubleshooting abilities and narrowing down the root cause

 Create clearly written defect reports to enable quick reproduction and resolution to issues

 Implement automation for functional and integration testcases.

 Prioritize QA requests and manage your work queue taking into consideration team goals

and product milestones

 Assist in on-going process improvement efforts related to quality

 Good knowledge of QA methodologies and processes

 Experience with automated testing tools and frameworks: Web driver IO, Selenium+TestNG,

Junit, Cucumber, JMeter / POST Man, Jenkins

 Knowledge of relational databases, non-relational databases, SQL

 Knowledge of GIT.

 Experience with both Linux/Unix and Windows environments

 Strong analytical and problem-solving skills

 Ability to think beyond assigned task, and be a good team player

 Passion for testing and quality

 Familiarity with AWS technologies

Responsibilities:

• Develop and maintain the app(Android & iOS)
• Maintain quality of code
• Collaborate with other engineers in building applications.
• Attend daily stand up meetings.
• Discuss and write specifications for tasks.
• Assist system lead with system design.
• Conduct code reviews as requested.
• Test sites and applications in different browsers and environments.
• Learn and test new technologies, frameworks, and languages.
• Stay up to date with new trends and advancements in app development

Skills and Qualification:

• Knowledge of Dart Language
• Familiarity with version control
• Basic understanding of Flutter architecture, Widget trees
• Familiarity with app architecture (MVVM, MVP, MVC, etc...)
• Understanding of a sync operations
• Familiarity with local storage (like Dio, shared preferences, etc... )
• Familiarity with Flutter state management approach (BLoc, provider, etc...)

Responsibilities:

∙ Should be able to create and take ownership of all user interface copy and messaging across the product.

∙ Ability to ideate, set the tone for content, and drive cohesive product narratives that are easy to read, positive, and engaging.

∙ Content being a key role in the product experience, ensure the text and visuals achieve a perfect balance and harmony.

∙ Enhance and elevate the product experience by ensuring consistency and crispness in the voice and tone of our product.

∙ Collaborate and work closely with all stakeholders.

Requirement / Desired Skills:

• 3-5 yrs. of relevant experience in user-centered product writing for the web and mobile applications.
• Must be proficient in English with exceptional copywriting skills.
• Should connect with the target audience through effective/persuasive writing skills 
• Passion for solving complicated problems and making things simple.
• Excellent communication skills. 
• Attention to detail.
• Knowledge of UX principles, best practices, and how to use data to drive informed user insights.
• A portfolio of relevant work samples showcasing remarkable execution, from process to outcomes.

As a software engineer, you will be the part of a team that focuses on building software applications that scale well. You will play a significant role in shaping our software architecture that provides measurable customer value. You understand both technology and business to know the right trade-offs to make. You will be a technical mentor for your team members. You will work closely with your peers, managers, product, design, and operations teams to create solutions that meet business requirements. You will drive engineering and operational excellence across Scatter. You will collaborate with other engineers to surface common pain points, develop solutions and evangelize best practices.

Qualifications:

2-3 years of professional software engineering experience building customer-facing web and/or mobile applications Strong coding skills using Python, Django, is mandatory. Knowledge on Html, Css, React Js, Jquery, Bootstrap or equivalent programming language is added advantage Graduated from Tier 1 or Tier 2 engineering colleges Excellent knowledge of Data Structures and Algorithms Bachelor or Master degree in Computer Science or a related discipline Experience working in an agile environment Self-quick learner and passionate problem solver Excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems Good oral and written communication skills Above all, an insatiable desire and ability to learn

Nice to have skills:

Experience with large-scale SaaS applications Experience building web and mobile applications Experience designing services on top of cloud infrastructure like AWS, Azure, etc Prior experience in building product from 0-1

Benefits

Ownership and autonomy to drive customer and culture initiatives Opportunity to get mentored and mentor junior engineers Remote work