Customer support executive

Core Responsibilities:

• Design & Development: Architect and implement scalable backend services and APIs using Python or Golang, ensuring high performance, resilience, and extensibility.
• System Ownership: Take end-to-end ownership of critical modules, from design and development to deployment and support.
• Technical Leadership: Conduct design and code reviews, enforce best practices, and mentor junior engineers to raise the team’s technical bar.
• Collaboration: Work closely with product managers, architects, and other engineers to translate business requirements into technical solutions.
• Performance & Reliability: Troubleshoot complex issues in production systems, identify root causes, and design sustainable long-term solutions.
• Innovation: Evaluate new technologies, contribute to proof-of-concepts, and recommend tools that can improve developer productivity.
• Process Improvement: Drive initiatives to improve coding standards, CI/CD pipelines, and automated testing practices.
• Knowledge Sharing: Document designs, create technical guides, and share insights with the broader engineering team.

Experience and Expertise:

• 4–7 years of backend development experience with Python or Golang.
• Strong expertise in designing, developing, and scaling microservices and distributed systems.
• Solid understanding of concurrency, multi-threading, and performance optimization.
• Proficiency with databases (SQL/NoSQL), caching systems (Redis, Memcached), and messaging systems (Kafka, RabbitMQ, etc.).
• Hands-on experience with Linux development, Docker, and Kubernetes.
• Familiarity with cloud platforms (AWS/GCP/Azure) and related services.
• Strong debugging, profiling, and optimization skills for production-grade systems.
• Experience with AI-powered development tools is a strong plus; familiarity with concepts like 'agentic coding' for workflow automation or 'context engineering' for leveraging LLMs in system design is highly desirable.

Skills:

• Strong problem-solving ability, with experience handling complex technical challenges.
• Ability to lead technical initiatives and mentor junior engineers.
• Excellent communication skills to collaborate with cross-functional teams and articulate trade-offs.
• Self-motivated, proactive, and able to operate independently while aligning with team goals.
• Passionate about engineering culture, quality, and developer productivity.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines for backend, frontend, and mobile applications.
• Manage cloud infrastructure using AWS (EC2, Lambda, S3, VPC, RDS, CloudWatch, ECS/EKS).
• Configure and maintain Docker containers and/or Kubernetes clusters.
• Implement and maintain Infrastructure as Code (IaC) using Terraform / CloudFormation.
• Automate build, deployment, and monitoring processes.
• Manage code repositories using Git/GitHub/GitLab, enforce branching strategies.
• Implement monitoring and alerting using tools like Prometheus, Grafana, CloudWatch, ELK, Splunk.
• Ensure system scalability, reliability, and security.
• Troubleshoot production issues and perform root-cause analysis.
• Collaborate with engineering teams to improve deployment and development workflows.
• Optimize infrastructure costs and improve performance.

Required Skills & Qualifications

• 3+ years of experience in DevOps, SRE, or Cloud Engineering.
• Strong hands-on knowledge of AWS cloud services.
• Experience with Docker, containers, and orchestrators (ECS, EKS, Kubernetes).
• Strong understanding of CI/CD tools: GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline.
• Experience with Linux administration and shell scripting.
• Strong understanding of Networking, VPC, DNS, Load Balancers, Security Groups.
• Experience with monitoring/logging tools: CloudWatch, ELK, Prometheus, Grafana.
• Experience with Terraform or CloudFormation (IaC).
• Good understanding of Node.js or similar application deployments.
• Knowledge of NGINX/Apache and load balancing concepts.
• Strong problem-solving and communication skills.

Preferred/Good to Have

• Experience with Kubernetes (EKS).
• Experience with Serverless architectures (Lambda).
• Experience with Redis, MongoDB, RDS.
• Certification in AWS Solutions Architect / DevOps Engineer.
• Experience with security best practices, IAM policies, and DevSecOps.
• Understanding of cost optimization and cloud cost management.

About the role:

We're looking for a seasoned backend specialist skilled in Adobe Experience Manager (AEM) and robust Java development. The role encompasses crafting and maintaining AEM templates, components, and integrations while upholding clean coding practices.

Responsibilities:

AEM Development & Maintenance:

• Develop and maintain AEM templates, components, and workflows.
• Collaborate with front-end teams to ensure seamless integration of web components into AEM.
• Implement and manage content structures within the AEM platform, including content types, taxonomies, and metadata.

Java Development:

• Write clean, scalable, and maintainable Java code to enhance the backend capabilities of AEM.
• Optimize performance of AEM instances, leveraging Java best practices and tools.
• Work with other Java-based tools and frameworks that integrate with the AEM ecosystem.

System Integration:

• Integrate AEM with other enterprise systems, databases, and third-party services using APIs, web services, or other methods.
• Ensure data consistency and reliability across integrations.
• Ensure backend solutions adhere to clean coding practices.
• Conduct and participate in regular code reviews to maintain code quality.
• Stay updated on the latest AEM patches and updates, and ensure timely application for security and performance.

Performance & Scalability:

• Monitor AEM backend performance and optimize as necessary to ensure smooth operation.
• Work with infrastructure teams on scaling solutions, ensuring the AEM platform can handle growth in traffic and content.
• 8 years’ experience in development, with atleast 4+ years in AEM
• Strong expertise in Java with a focus on backend development.
• Proven experience working with Adobe Experience Manager (AEM) and understanding of its architecture and components.
• Proficiency in developing and managing OSGi components and services, with an understanding of OSGi configurations, lifecycle, and modularity aspects.
• Deep knowledge of JCR standards, including experience with node structures, versioning, and query languages like XPath or SQL2.
• Experience with AEM built in and exgternal search engine
• Knowledge of clean coding practices and principles with a track record of applying them in past roles.
• Familiarity with RESTful services, and integration patterns with AEM.
• Strong understanding of version control systems, preferably Git.
• Knowledge of continuous integration and continuous deployment (CI/CD) pipelines and tools.
• Comfortable with server configurations, caching strategies, and optimizing AEM dispatcher setups.
• Knowledge of CDN.
• Maintain code quality through regular code reviews, unit testing, and following established best practices.
• Stay updated with the latest industry trends and incorporate them into projects as deemed fit.
• Good communication including written, diagrammatic, and oral to unwind complexities in solutions to technical and non-technical personnel.
• Strong analytical, critical thinking, and problem-solving skills.
• Keep up with the latest trends, be a disruptive thinker and have experience of driving cultural change in organizations.
• Passionate innovator.
• Self-motivated and capable of leading initiatives with little or no supervision.
• Flexible to meet changing requirements and priorities.
• Good inter-personal skills combined with willingness to listen and learn.
• Able to react positively under pressure to deliver solutions in a timely manner.
• Enjoy results-oriented and thought-provoking work with a strong desire to progress career.
• Able to work in a global, multi-cultural environment.
• Able to express compassion and have engineering empathy.
• Willing to travel as required by role, when needed.

Academic requirements

• Bachelor's Degree in Management Information Systems, Computer Science, or related computer engineering degree is preferred but relevant work experience and proven background is foremost.

Desired Candidate Profile

• 2+ years of experience in B2B Sales
• Experience in Logistics is preferred
• A structured sales process for winning complex enterprise deals
• Excellent communication skills
• An attitude to get things done and willingness to work in a high-growth start-up environment
• Excellent Relationship Management skills    

Skills Required:

- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

1. Full Stack developer (.Net): (experience 3 to 6 years) 

• Experience in designing multithreaded/concurrent/distributed systems.
• Experience in .Net framework and C# programming is required (3+ years).
• Experience in working on scalable non-blocking server side frameworks like Spring stack(2+ years)
• Experience with both SQL and NoSQL databases, Message brokers. ex: Postgres/MySQL, MongoDB/DynamoDB/Redis/Neo4j, Kafka (2 +years)
• Experience in Front end language and frameworks. JavaScript, must be an expert in one of the front end frameworks (ex: React) (2+)
• Understand cloud technologies and should have deployed applications or products in popular cloud platforms like AWS, GCP, MS Azure, etc (2+ years).

Optional:

• Experience with BigData is a big plus
• Knowledge of functional programming principles is a plus.
• Experience in HTML5 and CSS3