Customer support executive

What you’ll be doing

We are much more than our job descriptions, but here is where you will begin:

● Work with stakeholders (product owners, project managers and scrum masters) to define and clarify requirements.

● Hands-on development with both front-end, middle-tier and back-end programming.

● Leverage the DevOps team to ensure products can be built, deployed and tested across all of the release cycles from dev to production.

● Further your strong grasp of modern security principles and apply them to applications.

What you’ll need

Like us, you’ll be deeply committed to delivering impactful outcomes for customers.

● Experience developing macOS, iOS applications using Swift

● Experience releasing successful iOS applications on Apple App Store and Google Play.

● Excellent knowledge of the iOS ecosystem, including third-party libraries.

● Hands-on experience with Swift in a professional environment.

● Excellent understanding of Swift, Android UI design patterns and Material UI guidelines.

● Experience integrating Mobile Apps with back end Web Services (REST)

● Knowledge of the functional and asynchronous concepts in Swift language and asynchronous computing concepts.

● Knowledge of alternative Mobile App frameworks, tools and technologies such as Jenkins Continuous Integration Server, Git, and Maven.

● Proficiency in Java, Objective-C desirable but not required.

A business development executive (BDE) is responsible for driving a company's growth by generating revenue, increasing sales. They do this by identifying new business opportunities, building relationships with clients, and developing strategic partnerships. 

Responsibilities

• Identify new business opportunities: Research market trends, analyze competitors, and identify new business opportunities 
• Build relationships with clients: Identify client needs, establish long-term relationships, and ensure client satisfaction 
• Develop sales campaigns: Set sales goals, evaluate sales team performance, and develop sales campaigns 
• Conduct market research: Perform in-depth market research to identify business opportunities 
• Develop business strategy: Monitor sales and KPIs to evaluate and optimize business strategy 
• Use negotiation skills: Use negotiation skills to build relationships and close contracts with clients 
• Promote company products: Promote the company's services to clients 
• Collaborate with other departments: Collaborate with sales, marketing & development team.

Skills 

• Strong communication skills, including verbal, written, and presentation skills
• Ability to listen and empathize
• Ability to build rapport and maintain relationships
• Ability to use presentation tools
• Ability to take up new challenges and overcome obstacles

About us:

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What will you do?

• Discover as well as connect, pitch, and onboard e-learning content creators in the universe
• Own the end to end sales cycle
• Lead initiatives to help the customers understand and imagine the possibilities and potential that our platform provides them
• Show proficiency in conducting live demos and in resolving any technical queries that the customers might have
• Spearhead efforts aimed at mentoring peers, defining our culture, and helping to build a fast-growing team

You should apply, if you

• Bring your A-game: Have a strong business acumen, strong analytical aptitude and a problem-solving attitude
• Are a Mr/Ms. 360: Are multi-tasker, critical thinker, and a tactical executioner
• Bring veteran experience: Have worked with different teams and stakeholders and built strong customer relations. Preferably in high growth start-ups, for a year or longer
• Are a social butterfly: Have excellent communication and interpersonal skills
• Have the fluency we need: The Kannada language is your strong suit.

Early joiners preferred!

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Responsibilities

Designing a user interface (UI)

·      Create responsive, logical, and visually appealing user interfaces for web and mobile applications.

·      Work together with cross-functional teams to guarantee uniform and unified UI designs throughout the product.

·      For the purpose of efficiently communicating design thoughts and ideas, create wireframes, mock-ups, and prototypes.

Designing for User Experience (UX)

·      To better understand user needs, preferences, and behaviours, conduct user research.

·      To guide design choices, create user personas, user journeys, and empathy maps.

·      To improve the product's overall usability and user experience, iterate and improve user flows.

Interaction Design

·      Define and implement interactive elements and animations to enhance user engagement and delight.

·      Work closely with development teams to ensure seamless integration of design elements and interactions into the product.

Usability Testing

·      Conduct usability testing and gather feedback from users to identify areas for improvement.

·      Analyze user feedback and iterate designs based on insights obtained from testing.

·      Design Guidelines and Documentation:

·      Create and maintain design guidelines and documentation to ensure design consistency and scalability across the product.

Cross-Functional Collaboration:

·      Collaborate with product managers, developers, and other stakeholders to align design goals with product objectives and technical feasibility.

·      Participate in brainstorming sessions and provide creative input to product development discussions.

Qualifications

·      Bachelor's degree in Design, Human-Computer Interaction, or related field.

·      2-3 years of professional experience in UI/UX design for digital products.

·      Proficient in design tools such as Adobe XD, Sketch, Figma, or similar.

·      Strong understanding of design principles, user-centered design, and design thinking.

·      Knowledge of HTML, CSS, and JavaScript is a plus.

·      Excellent communication and collaboration skills.

·      Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Key Responsibilities

• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.

• Creating and managing build and release pipelines with Azure DevOps and Jenkins.

• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

• Troubleshoot server performance issues & handle the continuous integration system.

• Automate infrastructure provisioning using ARM Templates and Terraform.

• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.

• Deploy and manage Infrastructure for production applications

• Configure security best practices for application and infrastructure

Essential Requirements

• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

• Strong knowledge of CI/CD principles.

• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.

• Experience of writing automation scripts with PowerShell, Bash, Python, etc.

• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

• Understanding of secure DevOps practices

Good to Have -

•Knowledge of scripting languages such as PowerShell, Bash

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

• Strong communication skills and ability to explain protocol and processes with team and management.

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Must have a good understanding of SDLC.

• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

• Organized, flexible, and analytical ability to solve problems creatively

Java
J2ee
working experience with one or more clouds

Understanding of design architecture

Experience with Traditional databases and nosql databases

Sound in Algorithms,data structures and problem solving 

Good at coding and design