Customer support executive

Greetings From NAM Info Pvt Ltd

Job Title: STIBO STEP / Master Data Management Consultant

Experience: 6–8 Years

Job Summary

We are looking for an experienced STIBO STEP / Master Data Management (MDM) Consultant with strong hands-on experience in STIBO STEP 11.x. The candidate should be capable of designing and configuring MDM solutions, developing integrations, managing data quality, and working directly with customer stakeholders.

Key Responsibilities

• Understand business requirements and translate them into STIBO STEP configurations and technical solutions.
• Design and configure data models, attributes, hierarchies, classifications, relationships, and workflows.
• Configure business validation rules, lifecycle states, roles, permissions, and STEP UI components.
• Develop and manage imports, exports, publications, and syndications.
• Build integrations between STIBO STEP and systems such as SAP, Oracle ERP, eCommerce, PLM, and DAM.
• Work with REST/SOAP APIs, file-based interfaces, ETL tools, and message queues.
• Implement data quality, data governance, stewardship, match/merge, and reference data management processes.
• Troubleshoot performance and integration issues and perform root cause analysis.
• Support environment promotion, configuration transport, versioning, CI/CD, and deployment activities.
• Prepare technical/functional documentation, release notes, and training materials.
• Conduct customer workshops, present solutions, and communicate project status, risks, and issues.

Required Skills

• 6–8 years of experience in STIBO Master Data Management (MDM).
• Strong hands-on experience with STIBO STEP 11.x.
• Good knowledge of STEP data modeling, workflows, business rules, imports/exports, publications, and syndication.
• Programming/scripting knowledge in Java or JVM-based technologies.
• Strong knowledge of SQL, XML, XSD, XPath, and XSLT.
• Experience with REST and SOAP APIs.
• Experience integrating STIBO with enterprise systems such as SAP, Oracle ERP, eCommerce, PLM, or DAM.
• Strong experience with Oracle, MS SQL, or PostgreSQL.
• Good understanding of data quality and MDM governance.
• Strong communication and customer-facing skills.

Good to Have

• Experience with Informatica, Talend, or similar ETL tools.
• Knowledge of message queues and event-driven integrations.
• Experience with CI/CD and DevOps practices.
• Experience in performance optimization, security, and audit compliance.
• Ability to work independently and drive tasks to completion.

Job Description – Finance Lead(US Accounts, Audit and Taxation) 

Location

Mumbai

Role Summary

We are looking for a highly motivated finance professional to manage and oversee accounting, taxation, audit, and compliance activities for US-based entities from the Mumbai office. The role will be responsible for ensuring accurate financial reporting, maintaining compliance with US accounting and tax regulations, coordinating audits, and supporting finance operations across multiple entities.

The ideal candidate should have strong accounting fundamentals, exposure to US GAAP, experience in handling US finance operations, and the ability to work effectively with global stakeholders across time zones.

Key Responsibilities

Accounting & Financial Reporting

• Manage end-to-end accounting for US entities including journal entries, reconciliations, accruals, and month-end close activities.
• Prepare monthly, quarterly, and annual financial statements in accordance with US GAAP and company policies.
• Maintain general ledger integrity and ensure accurate bookkeeping and financial reporting.
• Perform balance sheet reconciliations and variance analysis.
• Support budgeting, forecasting, MIS reporting, and management reporting requirements.

Taxation & Regulatory Compliance

• Coordinate federal, state, and local tax compliance activities for US entities.
• Work with external tax advisors for preparation and review of tax returns and filings.
• Support sales tax, use tax, payroll tax, and corporate tax compliance processes.
• Ensure timely completion of statutory and regulatory filings.
• Monitor changes in US tax regulations and assess operational impact.

Audit & Controls

• Coordinate external audits, internal audits, and SOX/internal control compliance activities where applicable.
• Prepare audit schedules, supporting documentation, and responses to auditor queries.
• Ensure compliance with internal financial controls and accounting policies.
• Assist in implementing process improvements and automation initiatives across finance operations.

Stakeholder Coordination

• Liaise with US finance teams, auditors, consultants, and service providers.
• Collaborate with cross-functional teams including operations, HR, payroll, and legal.
• Provide financial insights and support to senior management for decision-making.
• Support ad hoc finance projects, due diligence exercises, and business initiatives.

Qualifications & Experience

• Chartered Accountant (CA), CPA, MBA Finance, or equivalent qualification.
• 5–10 years of relevant experience in accounting, audit, and taxation with exposure to US entities.
• Strong understanding of US GAAP, accounting principles, and finance operations.
• Experience working with ERP/accounting systems such as NetSuite, Oracle, SAP, QuickBooks, or similar platforms.
• Prior experience in a shared services environment, GCC, or multinational organization preferred.

Preferred Skills

• Knowledge of US taxation and compliance processes.
• Exposure to SOX compliance and internal controls framework.
• Strong analytical and reconciliation skills.
• Advanced Microsoft Excel and financial reporting capabilities.
• Excellent communication and stakeholder management skills.
• Ability to work in overlapping US time zones when required.
• High attention to detail and ability to manage multiple deadlines.

Key Competencies

• Ownership and accountability
• Problem-solving mindset
• Process orientation and controls focus
• Strong organizational skills
• Team collaboration and cross-border coordination
• Ability to work in a fast-paced global environment

Detailed Job Description:

·        Adherence to industrial safety practices during operations & maintenance procedures.

·        Ensuring optimal operations of all equipment (Pre-treatment generation, storage & distribution) following prescribed SOPs.

·        Preparation and maintenance of comprehensive reports & records including log-sheets, Chemical consumption Records, and PM Record.

·        Monitoring utility and feed water parameters to ensure they comply with specified limits.

·        Verification of sensor calibration using test kits.

·        Coordination with the QC team for sampling and analysis.

·        Conducting non-critical maintenance tasks (e.g., fixing leakages) utilizing available tools.

·        Maintaining meticulous records of operational issues as per QA documentation procedures.

·        Participation in both classroom and hands-on trainings provided by CN & Customer to attain and sustain certifications in Plant Operations.

·        Conducting hands-on training sessions for operators periodically and certifying their competence upon successful completion.

·        Developing and ensuring adherence to shift schedules, including contingency management at the site.

·        Performing essential administrative duties as scheduled (HR compliance, invoicing, payment follow-up, etc.).

Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.Should have a proven track record of closing complex deals and managing large accounts.Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based salesStrong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.Should have done a 0 to 1 sales growth storyMust be handling North region currently and candidates from Delhi preferred.

Experience: 10–15 Years

Location: Pune

Notice Period: Immediate Joiners to 15 Days

Job Description

We are looking for an experienced SAP SD + GTS Consultant with strong expertise in Sales & Distribution and Global Trade Services. The candidate will be responsible for implementing, configuring, and supporting SAP solutions to streamline order-to-cash and international trade compliance processes.

Key Responsibilities

Configure and support SAP SD (Sales & Distribution) modules including Order Management, Pricing, Billing, and Shipping.

Implement and support SAP GTS (Global Trade Services) for compliance management, customs management, and risk management.

Work closely with business stakeholders to gather requirements and translate them into functional specifications.

Provide end-to-end support for Order-to-Cash (OTC) processes.

Troubleshoot issues, perform system testing, and support production environments.

Collaborate with cross-functional teams including MM, FI, and Logistics modules.

Support integration between SAP ECC / S4HANA and GTS systems.

Required Skills

Strong experience in SAP SD configuration and implementation.

Hands-on experience with SAP GTS compliance, customs, and trade processes.

Experience in integration with other SAP modules (MM, FI).

Knowledge of international trade regulations and compliance.

Experience in SAP implementation / rollout / support projects.

Strong problem-solving and communication skills.

Preferred Qualifications

Experience with **SAP S/4HANA environment.

Prior experience in global trade compliance or logistics processes.

SAP certification is an added advantage.--------created by using Chat GPT .

need more expereince on these only SAP SD configuration and implementation.SAP GTS compliance, customs, and trade processes.

Job Description – Executive Assistant to CEO 

Role Overview

Looking for an organized and proactive Executive Assistant to support the CEO with daily operations, communication, scheduling, and coordination.

Key Responsibilities

Manage CEO’s calendar, appointments, reminders, and schedule prioritization

Draft, review, and manage emails and communication

Coordinate meetings, prepare agendas, and take minutes

Manage travel bookings, itineraries, and logistics

Maintain records, documents, and provide admin support

Handle occasional personal tasks for the CEO

Qualifications & Skills

Bachelor’s Degree; 4–5 years as EA/PA preferred

Strong communication, organization & multitasking skills

Proficiency in MS Office & Google Workspace

Professional, detail-oriented, and discreet

Working Days & Timings

6 Days Working, 2nd and 4th sat off

10:00 AM – 7:00 PM

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionize their customer experience endeavors. 

Position Description: We are seeking a dynamic Manager - Enterprise Sales to drive revenue growth and expand our B2B SaaS client base. The ideal candidate will have a proven track record of exceeding sales targets, nurturing client relationships, and deep expertise in the SaaS sector.

Key Responsibilities:

- Develop and execute high-impact sales strategies to surpass targets in the B2B SaaS sector.

- Identify and cultivate new business opportunities through strategic networking and leveraging industry connections.

- Build and maintain strong relationships with enterprise-level clients, understanding their needs and delivering tailored SaaS solutions.

- Collaborate with the marketing team to create targeted campaigns and compelling collateral for enterprise clients.

- Conduct product demonstrations and presentations to key stakeholders, highlighting the value proposition of our SaaS products.

- Manage contract negotiations and guide prospects through the sales process from initial contact to deal closure.

- Stay informed about industry trends, competitors, and market conditions to seize opportunities and mitigate risks.

Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- 5+ years of successful B2B SaaS Enterprise Sales experience, consistently exceeding sales targets.

- Deep understanding of the SaaS industry, including trends, technologies, and customer pain points.

- Excellent communication, negotiation, and presentation skills.

- Ability to foster and maintain relationships with enterprise-level clients.

- Strong analytical skills to translate client needs into effective SaaS solutions.

- Capacity to work independently and collaboratively in a team environment.

- Willingness to travel for client engagement and industry events.

Benefits

- Medical Coverage: Comprehensive healthcare coverage for you and your family.

- Fast-Paced and Dynamic Work Environment: Opportunity to thrive in an innovative, agile workplace with real impact.

- Learning and Upskilling: Access to professional development resources, including training and workshops.

- Collaborative Workplace: Join a team that values open communication, knowledge sharing, and mutual respect.

Talented C++ Developer who has experience in design, development, debugging of multi-threaded large scale application with good understanding in data structures on Linux packaging, functional testing and deployment automation very good with problem solving.

Key responsibilities :

1. Understand fundamental design principles and best practices for developing backend servers and web applications
2. Gather requirements, scope functionality, estimate and translate those requirements into solutions
3. Implement and integrate software features as per requirements
4. Deliver across the entire app life cycle
5. Work in a product creation project and/or technology project with implementation or integration responsibilities
6. Improve an existing code base, if required, and ability to read source code to understand data flow and origin
7. Design effective data storage for the task at hand and know how to optimize query performance along the way
8. Follow an agile methodology of development and delivery
9. Strictly adhere to coding standards and internal practices; must be able to conduct review code
10. Mentor and possibly lead junior developers
11. Contribute towards innovation
12. Performance optimization of apps
13. Explain technologies and solutions to technical and non-technical stakeholders
14. Diagnose bugs and other issues in products
15. Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

1. 5-7years' experience with C++ development and relevant 3+yrs in modern version 11/14/17 would be a plus. 
2. Design and implementation of high-availability, and performance applications on Linux environment
3. Advanced knowledge of C/C++, Object Oriented Design, STL
4. Good with multithreading and data structures
5. Develop back-end components to improve responsiveness and overall performance
6. Familiarity with database design, integration with applications and python packaging.
7. Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations
8. Familiarity with functional testing and deployment automation frameworks
9. Experience in development for 3-4 production ready application using C++ as programming language
10. Experience in writing unit test cases including positive and negative test cases
11. Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity)
12. Experience with Agile and DevOps methodology
13. Very good problem-solving skills
14. Experience with Web technologies is a plus. 

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