Customer support executive

• Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.
• Should have a proven track record of closing complex deals and managing large accounts.
• Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based sales
• Strong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.
• Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.
• Should have done a 0 to 1 sales growth story
• Must be handling West region currently and candidates from Mumbai preferred.

Job Description:

Core Responsibilities 

• Collaborate with developers, product managers, and engineering managers to understand features and their implementation details and challenges.  
• Understand customer usage models and then develop and execute automation strategy and plans. 
• To develop great quality scripts by automating functional and non-functional test cases, design CI/CD pipelines, and develop automation frameworks. 
• Capable of understanding software internals, debug problems, and write automated tests using Java and/or user-level test automation tools.  
• A natural problem solver with a passion for automation enjoys working with developers and QA Engineers to enable them to develop automation and Continuous Integration of code, enjoys finishing projects, and obsesses about the quality. 
• Develop high-quality test automation to drive lower operational costs and faster deployments. 

Job Brief: 

• A good programming knowledge of Java. 
• Great understanding of Microservices, RESTful architecture and APIs, Messaging, HTTP & HTTPS protocols. 
• Demonstrated experience in leading automation efforts on large-scale software projects or deliverables 
• Experience with using Agile development methodologies 
• Experience using Postman, Cypress (or similar like selenium, protractor), Cucumber (or similar), Junit, Mockito, Spring Test, TestNG and automated API testing 
• Hands on experience in writing unit test, integration test, acceptance test, stress test and regression test packs. 
• Demonstrated experience in measuring and reporting quality-related metrics to identify trends and proactively solve problems 
• Strong experience with QA methodologies and software testing techniques and tools 
• Demonstrated experience in automation strategy implementation, planning, and automation framework design 
• Experience using test cases & test execution management tools, issues management tools (like Jira) and development environments (like Visual Studio, IntelliJ, or Eclipse) 
• Experience working closely with development and business teams. 
• Ability to challenge the existing/proposed testing suits/processes along with the proposal of better solution. 
• Great oral and written communication skills. 

Position: Backend Developer - MERN - GraphQL

Location: Surat, Gujarat

Company: Glazer Labs

Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.

Key Responsibilities:

• Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
• Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
• Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
• Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
• Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
• Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
• Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
• Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.

Qualifications:

Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.

Technical Skills:

Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.

Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).

API Development: Experience in designing and implementing RESTful and GraphQL APIs.

DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).

Security Practices: Strong understanding of web security principles and best practices.

Testing Frameworks: Proficiency with testing frameworks and tools for backend development.

Soft Skills:

Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.

Team Player: Ability to work effectively in a collaborative team environment.

Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.

Responsibilities:

• Counselling for prospective applicants and their parents in-Person during the admission processing

• Helping students to choose the right courses according to their interests and education.

• Comparison of course benefits and career opportunities.

• Managing complete admission processing Regular follow-up with leads

• Converting students and Enquiries to admission

• Regular activities to convert negative leads into positive leads.

• Dedicated to work.

Requirements:

• Candidates must possess good communication skills and interpersonal skills

• Must have basic knowledge in IT (software)

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding and knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git
• Good understanding of SEO principles and ensuring that application will adhere to them

Responsibilities: 

As a backend developer you would be responsible for:   

• Executing full lifecycle software development
• Architect and conceptualise the solution from initiation to completion meeting client requirements 
• Work with customer and their integration partners to ensure the product is well integrated 
• Programming well-designed, testable and efficient code 
• Develop flowcharts, layouts and documentation to identify requirements and solutions 
• Work with cross-functional teams (Product, Engineering and ML team) to craft custom solutions 
• Ensure clients change requests are addressed effectively in a timely manner 

Requirements:  

• 2+ years of experience in architecture and developing high performance web applications
• In-depth understanding of the entire web development process (design, development, and deployment)
• Strong NoSQL and/or SQL database design and query writing skills with a commitment to performance and efficiency 
• Knowledge of RESTful API and SOAP Webservices paradigms 
• Experience with CRM/ERPs like systems SAP, Oracle, SalesForce, Servicenow, Workday, etc. would be a huge plus 
• Ability to operate in a highly ambiguous and fast-paced environment 
• Superior verbal and written communication skills 

Our Technology Stacks:  

• Demonstrated experience in our tech stack will be a big plus as it lets you get up and running with our product that much sooner 
• Node.js back-end with typescript 
• MongoDB as database 
• React to power our user interfaces (don't worry, we don't expect it for back-end) 
• NGINX as our web server 
• RabbitMQ 
• Redis 
• Elasticsearch 
• Docker