.NET
Python
JavascriptSenior Project Owner / Project Manager Technology
Department - Technology / Software Development
Work Mode - Work From Home (WFH), Full Time
Experience - Minimum 10 Years (Development Background)
Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.
ROLE SUMMARY
We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.
KEY RESPONSIBILITIES
Project & Delivery Management
- Own and manage multiple concurrent technology projects from initiation to production release
- Define project scope, timelines, milestones, and resource allocation plans
- Distribute tasks effectively across a team of developers, QA, and support engineers
- Track assigned work daily, follow up on progress, and proactively remove blockers
- Ensure all projects meet deadlines and quality benchmarks without compromise
- Participate actively in production activities and take full accountability for live deployments
US Client Management
- Serve as the Technology single point of contact for all assigned US clients
- Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
- Resolve client queries, manage escalations, and ensure high client satisfaction
- Showcase company-developed applications and software demos confidently to clients
- Translate complex client requirements into clear technical deliverables for the team
Team Leadership
- Lead, mentor, and performance-manage a distributed remote team of technical members
- Foster accountability, ownership, and a high-delivery culture within the team
- Conduct sprint planning, stand-ups, retrospectives, and performance reviews
- Identify skill gaps and work with HR/training teams to bridge them
Process & Operations
- Deeply understand ARDEM's internal processes and align project execution accordingly
- Ensure development standards and best practices are followed across all projects
- Manage crisis situations with composure, identify root causes and drive swift resolution
- Coordinate with cross-functional teams including HR, Operations, Training, and QA
- Maintain project documentation, status reports, and risk registers
REQUIRED EXPERIENCE
- 10+ years of total experience in software development and project management
- 5–7 years of hands-on coding experience in one or more technologies listed below
- 2–3 years in a team management or tech lead role overseeing 5+ members
- Proven experience managing multiple simultaneous projects in a remote/WFH environment
- Prior experience working with US-based clients strong understanding of US work culture and expectations
TECHNICAL SKILLS
- Python: scripting, automation, data processing, backend services
- JavaScript / Node.js: server-side development, REST APIs, async workflows
- NET Core: enterprise application development and service integration
- SQL Databases: query optimization, schema design, stored procedures
- Familiarity with CI/CD pipelines, Git workflows, and deployment processes
- Ability to review code, understand architectural decisions, and guide the team technically
SKILLS & COMPETENCIES
- Exceptional verbal and written communication skills in English client-facing confidence is a must
- Strong crisis management and conflict resolution ability under tight deadlines
- Highly organized with a structured approach to planning, prioritization, and execution
- Self-driven and accountable capable of operating independently in a remote environment
- Strong presentation skills able to demo software to non-technical stakeholders
- Empathetic leadership style with the ability to motivate and align diverse team members
QUALIFICATIONS
- Bachelor's or master's degree in computer science
- PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
- Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage
LOCATION PREFERENCE
- Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
- This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory
ABOUT ARDEM
ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.
Shubham Vishwakarma
Full Stack Developer - Averlon
About ARDEM Incorporated
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