Cutshort logo
Appknox logo
Technical Support Account Manager- Middle East Time Zone
Technical Support Account Manager- Middle East Time Zone
Appknox's logo

Technical Support Account Manager- Middle East Time Zone

Vasudha Srivastav's profile picture
Posted by Vasudha Srivastav
1 - 4 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Troubleshooting
Debugging
SaaS
Technical support
Customer Support
Log analysis
CI/CD
Issue resolution

A BIT ABOUT US:


Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.


The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.


We are a 65+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.


Role Overview:

We're looking for a Technical Support Account Manager to join our global support and delivery team and provide world-class assistance to customers in the middle east time zones & you're required to work on Middle timezone from 11.30am to 8.30pm IST from (Sunday to Thursday).


You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. You will also onboard and deliver scan reports (completed by our Security team) to the customers. 


Key Responsibilities:

  • Respond to customer issues via email, chat, and voice/voip calls during  middle-east business hours.
  • Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
  • Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
  • Document known issues and solutions in the internal knowledge base and help center.
  • Escalate critical bugs to engineering with full context, reproduction steps, and logs.
  • Guide customers on secure implementation best practices and platform usage.
  • Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
  • Participate in on-call support rotations if needed.
  • Coordinate with internal security testing teams to onboard, scan and deliver tracking completion of pentests within SLAs.
  • Deliver reports to customers within committed SLAs. Schedule remediation calls with customers when required. 


Requirements:

  • 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
  • Excellent communication and documentation skills in English.
  • Comfortable working independently and handling complex technical conversations with customers.
  • Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture,  and security concepts (OWASP, CVEs, etc.).
  • Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
  • Ability to work full-time within middle-east time zones. Ensure that you have a stable internet connection and work station. 


Nice to Have:

  • Experience working in a product-led cybersecurity company.
  • Knowledge of scripting languages (Python, Bash) or log analysis tools.
  • Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
  • Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.



Interview Process: 

  • Round 1 - Profile Evaluation
  • Round 2 - Take-home Assignment
  • Round 3 - Panel Discussion
  • Round 4- Stakeholder Discussion
  • Round 5 - HR Round



Compensation:

  • As per Industry Standards


We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.


Please be aware that all your customers will include Enterprises and Fortune 500 companies.


Why Join Us:

  • Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
  • Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
  • Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
  • Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
  • Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
  • Work Schedule: Flexible working environment with remote work if required.




Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Appknox

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable

About

Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.


Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.


Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand. 


During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.


A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report. 


Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.

Read more

Tech stack

skill iconPython
Ember.js
skill iconDjango
skill iconRust
skill iconGo Programming (Golang)
Google Cloud Platform (GCP)
skill iconAmazon Web Services (AWS)
skill iconDocker
VMWARE ESXi
skill iconJavascript
WASM
Cyber Security
Reverse engineering
skill iconAndroid Testing
iOS Testing

Company video

Appknox's video section
Appknox's video section

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Subho Halder
Profile picture
Harshit Agarwal
Profile picture
Abhinav Vasisth
Profile picture
Raghunandan J
Profile picture
Siddharth Saxena
Profile picture
Suresh Kumar

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

InstaWP
Yogesh Galav
Posted by Yogesh Galav
Remote only
3 - 5 yrs
₹8L - ₹13L / yr
skill iconLaravel
skill iconVue.js
skill iconPHP
skill iconJavascript

We are seeking a Senior Laravel Developer with deep expertise in PHP and Laravel to design, develop, and maintain scalable and high-performance backend systems. The ideal candidate will have experience working with cloud infrastructure, payment integrations, and backend technologies.

Responsibilities

  • Design, develop, and maintain scalable and high-performance backend systems using Laravel and PHP.
  • Integrate third-party APIs, particularly Stripe, for payment processing.
  • Work with cloud infrastructure (AWS, DigitalOcean) to deploy and manage applications.
  • Implement, maintain, and optimize CI/CD pipelines using Github or Bitbucket.
  • Develop and maintain webhooks for seamless communication between systems.
  • Use RabbitMQ or other messaging queues for asynchronous tasks and communication.
  • Ensure the application is secure, scalable, and optimized for performance.
  • Collaborate with cross-functional teams to define and achieve project goals.

Requirements

  • Proven experience as a Senior Laravel Developer or similar role.
  • Strong proficiency in PHP and Laravel.
  • Experience with cloud platforms like AWS and DigitalOcean.
  • Familiarity with CI/CD pipelines and version control systems (Github/Bitbucket).
  • Experience with message queues like RabbitMQ.
  • Strong understanding of webhooks and API integrations.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.


Read more
Thinkwik
at Thinkwik
1 recruiter
Hardik Goswami
Posted by Hardik Goswami
Ahmedabad
2 - 4 yrs
₹3L - ₹6L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
skill iconFlutter
skill iconReact Native
+1 more
Developed Five or more Android apps with Kotlin or Java; either deployed on Google
Play or available on Github
3+ years in mobile software development
Proficiency in Java, Kotlin, or C++.
Ability to use the Android Studio, including the Android SDK, with ease.●
Collaborating with UI and UX Designers, as well as Software Testers, to ensure that
each app is presentable and in perfect working order.
Experience with third-party libraries and APIs
Experience with automated testing and building
Experience with Git, Jenkins, or other version control tools
Ability to write readable code, create extensive documentation for existing code,
and refactor the previously written code into a readable state
Intermediate English skills
BONUS, IF YOU ALREADY KNOW: Flutter or React Native
Read more
ACCESS Design Solutions
kartheek M
Posted by kartheek M
Bengaluru (Bangalore)
4 - 12 yrs
₹5L - ₹15L / yr
skill iconVue.js
skill iconReact.js
Angular
skill iconJavascript
skill iconHTML/CSS
+2 more

Job Description

We are looking for an expert JavaScript developer who is skilled with Vue.js or ( Angular or React latest). Your primary focus will be developing user-facing web applications and components. You’ll implement them with the Vue.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including back-end developers and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial.

Responsibilities

  • Developing user-facing applications using Vue.js
  • Building modular and reusable components and libraries, Optimizing your application for performance
  • Designing features and applications for mobile and multiple screen sizes
  • Implementing automated testing integrated into development and maintenance workflows
  • Staying up-to-date with all recent developments in the JavaScript and Vue.js space
  • Creating prototypes for testing for functionality testing

Skills

  • Highly proficient with the JavaScript language and its modern ES6+ syntax and features
  • Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
  • Familiarity with the Vue.js ecosystem or any other latest versions fronted js like Angular and react
  • Good understanding of HTML5 and CSS3, including SASS, SCSS
  • Understanding of server-side rendering and its benefits and use cases
  • Knowledge of functional programming and object-oriented programming paradigms
  • Ability to write efficient, secure, well-documented, and clean JavaScript code
  • Familiarity with automated JavaScript testing
  • Proficiency with modern development tools, like Git
  • Experience with both consuming and designing RESTful APIs

Experience

  • 4+ Years of experience in UI development role in product based organization.
  • Should possess experience in handling a team of developers.

 

Read more
Inuvest Technologies
at Inuvest Technologies
1 recruiter
Vagaram Chowdhary
Posted by Vagaram Chowdhary
Bengaluru (Bangalore)
1 - 5 yrs
₹6L - ₹15L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+7 more

The ideal candidate would be part of the initial Tech team to lead the technology development and transform the firm's vision into deliverables through technology applications. The candidate has upto 5 years of experience in application development and has a strong foothold in both backend and front-end development.

Roles and Responsibilities:
1. Writing python codes for various market data which includes maths and statistical models, fundamental analysis, and sentiment studies. Proficient in Python with a good understanding of various libraries such as Pandas, Numpy, SciPy.
2. Build and develop the efficient architecture of the product to improve the performance and computing speed, with a good understanding of the Django framework.
3. Deploy and maintain the product on a cloud server, handling asynchronous tasks. Good understanding of AWS, Azure, or other cloud infrastructure.
4. Manage data and database, a good understanding of PostgreSQL, MongoDB, or other databases.
5. Fluent in integrating systems using API's.
6. Understanding of front-end applications like Angular, React, Vuejs, and other java applications.
7. Lead, train, and guide the team of junior developers.
8. Understanding and application of Machine learning is a plus.


Benefits of working with us:

  • More responsibilities and more opportunities
  • The chance to exponentially grow in your career, as Inuvest grows
  • Enhance your skill-sets and knowledge
  • Opportunity to learn about how the capital market functions and its complexities.
  • Feel empowered and change things - We value ideas and suggestions
  • Work in an inclusive culture where transparency, creativity, accountability, and ownership are encouraged
  • Work with futuristic technologies - AI/ML


Additional Perks:
1. Stock Options
2. Flexible work hours and work from home 

Read more
Synapsica Technologies Pvt Ltd
at Synapsica Technologies Pvt Ltd
6 candid answers
1 video
Human Resources
Posted by Human Resources
Bengaluru (Bangalore)
1 - 4 yrs
₹10L - ₹20L / yr
Product Management
Product Manager
Systems Development Life Cycle (SDLC)
STLC

We are looking for a passionate, highly driven, intrinsically motivated Associate Product Manager who wants to join a high-growth startup, learn something new everyday and join of one the most energetic and speedy Product Teams in health-tech!



Responsibilities

 

  • Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
  • Understand the healthcare market, customers and build business cases for new product opportunities.
  • Listen to the users on a regular basis and figure out the opportunities to solve their problems.
  • Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
  • Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
  • Use data, creativity, and experimentation to constantly improve the product experience

Requirements


  • Have 1-4 years of experience in building and managing large-scale enterprise products.
  • Have prior experience in the development team and understand how modern development frameworks function.
  • Are passionate about translating customer needs to usable design and process flows for growth levers and optimization.
  • Have Good understanding of funnels, agile & sprints, and wireframes.
  • Display the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
  • Understand how the application functions and the technicalities around it.
  • Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, and Figma.
  • Love analytics and very frequent experimentation
Read more
Coderays It Pvt Ltd
at Coderays It Pvt Ltd
1 recruiter
Anitha R
Posted by Anitha R
Chennai
1.5 - 3 yrs
₹1.5L - ₹2.5L / yr
Adobe Photoshop
skill iconAdobe Illustrator
Adobe Indesign
Adobe After Effects
The Graphic Designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You'll be the one to shape the visual aspects of websites, books, magazines, product packaging, exhibitions and more.
Read more
Lepide Software
at Lepide Software
1 recruiter
Renu Bharti
Posted by Renu Bharti
Noida
0 - 0 yrs
₹1.8L - ₹2L / yr
MS-Office
Microsoft Certified Professional
Cyber Security
  • Work on inhouse projects on our award-winning Data Security Platform in Enterprise Environments
  • Ensuring that the customer expectations are met within the committed timeframes.
  • Only Freshers and Immediate Joiners
Read more
Admedia360
at Admedia360
4 recruiters
Sagar Gupta
Posted by Sagar Gupta
Gurugram
2 - 4 yrs
₹2L - ₹5L / yr
Business Development
Descriptions : Business development can be summarized as the ideas, initiatives, and activities that help make a business better.
Target area would be clients looking forward Digital Marketing services. Hence includes,

1) Increasing revenues
2) Growth in terms of business expansion,
3) Increasing profitability by building strategic partnerships and making strategic business decisions.
4) Responsible for prospecting, identifying, and developing business with new customers
5) Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
6)- Introduce the new client to the operations team and assist the operations team to work for the new client.
7) Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
8) Providing management with client/market feedback.
9) Ability to identify client needs and deciding deliverables for the same.
10) Should be self driven, target oriented and passionate



Role Business
Industry Type IT
Functional Area Sales & Business Development
Employment Type Full Time, Permanent
Role Category BD / Pre Sales
Education
UG : Any Graduate
PG : Any Postgraduate
Doctorate: Doctorate Not Required
Key Skills
Communication Skills Data Analysis Business Development
Competitor Analysis BD Account Mining Execution Project Management Digital Marketing New Business


 
Read more
ComUnus Technologies
at ComUnus Technologies
1 recruiter
Gandhali Malve
Posted by Gandhali Malve
Thane, Mumbai
2 - 5 yrs
₹3L - ₹7L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
Should have 1.10 + years of experience in Java
Immediate Joiners only.
JD:
Hands on Experience in Java, Advanced java ,JSP Servelets, Core java,
spring , hibernate , J2EE , springboot.

Experience into Restful Web services and Database like MS sql.

Should be able to work independently.

Should be able to work with team.

Employment Type

Read more
Radical HealthTech
at Radical HealthTech
3 recruiters
Rito Maitra
Posted by Rito Maitra
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconReact Native
skill iconNodeJS (Node.js)
TypeScript
+1 more

Hiring For

Front-End Engineer - I / II / III

 

Radical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad. 

 

As a Full Stack Engineer at Radical, you will:

  • Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
  • Write code on the front-end, the back-end and anything it takes to solve the problems and delight users both internally and externally
  • Build systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
  • Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail

 

We’re looking for someone who has:

  • Familiarity and experience with writing working, well-documented and well-tested code in at least two of the following: React/Redux (preferred), NodeJS (preferred), Golang and Python
  • Proficiency in the features of the language they are using, with knowledge of standards and best practices (Eg: ES2015 and above, Python 3.5 and above, React Hooks/HOC/Redux)
  • Knowledge of databases, and familiarity with REST API patterns
  • Experience integrating with a wide variety of external tools and services
  • Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)

 

It’s not essential, but great if you have:

  • An established track record of building systems from scratch
  • Experience with microservices and decomposition of monolithic architectures
  • Proficiency in automated tests
  • Proficiency with the linux ecosystem
  • Experience in deploying systems to production on cloud platforms such as AWS
  • Experience in TypeScript
  • Meaningful open source contributions 

 

The position is open now, and we are onboarding immediately. 

 

Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates: it can be an interesting hobby project that you’ve self-hosted, a research paper that’s been published, a collection of blog posts you’ve written, a repository you maintain, or your contributions to a major library. 

 

Radical is based out of Delhi NCR, India, and we look forward to working with you!

 

We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos