
Java Support Engineer – Application Support / Operations
Role Overview
We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications.
- Troubleshoot, debug, and resolve application issues within defined SLAs.
- Analyze logs, identify root causes, and implement fixes or workarounds.
- Collaborate with development teams for permanent issue resolution.
- Monitor application health, performance, and availability.
- Support deployments, releases, and environment validations.
- Perform minor code fixes and enhancements when required.
- Document issues, solutions, and support procedures.
- Participate in on-call rotations and handle incident management.
Required Skills & Qualifications
- Strong hands-on experience in Java and Spring Boot.
- Working knowledge of Angular for frontend understanding.
- Good understanding of application architecture, APIs, microservices, and debugging techniques.
- Experience with log analysis tools, monitoring tools, and ticketing systems.
- Knowledge of SQL databases and query troubleshooting.
- Familiarity with Linux/Unix environments.
- Understanding of CI/CD, release processes, and version control (Git).
- Strong analytical, problem-solving, and communication skills.

About Zenius IT Services Pvt Ltd
About
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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