AI Solutions Engineer

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

What you'll do:

·         Perform complex application programming activities with an emphasis on mobile development:  Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more

·         Assist in the definition of system architecture and detailed solution design that are scalable and extensible

·         Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

·         Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework

·         Become a subject matter expert for our mobile applications

·         Deliver amazing solutions to production that knock everyone’s socks off

·         Mentor junior developers on the team

What we’re looking for:

·         Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

·         A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

·         A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

·         Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

·         Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

·         Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University

·         At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript

·         At least 2 years of experience building iOS-based applications utilizing hybrid technologies

·         At least 2 years of experience with AWS and/or Openshift

·         Experience integrating with native device API’s (iOS)

·         Experience with front-end and/or mobile-specific testing frameworks

·         Strong experience in object-oriented design and development

·         Knowledge of building and consuming RESTful APIs

·         Excellent sense of web design, passionate about creating and refining great mobile user experiences.

·         Ability to manage multiple tasks and consistently meet established timelines   

·         Strong collaboration skills

·         Excellent written and verbal communications skills

Preferred Qualifications:

·         Proficient with Apache Cordova framework

·         Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

·         Understanding of Apple certificate and profile management

·         Experience developing and deploying applications within Kubernetes based containers

·         Experience in Agile and SCRUM development techniques

Job Title: Senior Ruby on Rails Developer

Location: Remote (Mumbai Preferred)

Company: OpiGo

About Us:

OpiGo is an early-stage wealth tech start-up that’s changing the way people invest in the stock market. Our platform empowers users to make informed investment decisions through a cutting-edge gamified community.

Job Description:

As the Senior Ruby on Rails Developer at OpiGo, you will play a crucial role in architecting, developing, and maintaining our robust and scalable investing platform. You will work closely with the product team and other stakeholders to drive innovation and deliver exceptional user experiences.

Requirements:

- 5+ years of Ruby on Rails development experience.

- Strong understanding of Ruby programming language and its scope.

- Experience in building complex and scalable web applications.

- Familiarity with front-end technologies: React Native, JavaScript, HTML5, CSS3.

- Proficient in version control systems (e.g., Git, SVN).

- Expertise in relational databases (MySQL, PostgreSQL, etc.).

- Hands-on experience with Sidekiq, Redis, and background job processing systems.

- Ability to implement real-time features using WebSockets and Action Cable.

- Experience in monitoring and performance tuning with tools like New Relic.

- Knowledge of payment gateway integration and secure transaction processing.

- Experience deploying applications on cloud platforms like AWS or Google Cloud.

- Excellent interpersonal, communication, and teamwork skills.

- Understanding of Agile development methodologies and software development practices.

Preferred Qualifications:

1. Experience in the fintech industry or working on financial applications.

2. Knowledge of frontend technologies such as React Native, JavaScript, HTML5, and CSS3.

3. Experience with DevOps practices and CI/CD pipelines.

4. Familiarity with Docker and container orchestration platforms like Kubernetes.

5. Contributions to open-source projects or active participation in the developer community.

Join us in our mission to revolutionize the investing landscape and empower individuals to achieve financial success. If you are passionate about technology, innovation, and making a positive impact, we want to hear from you!

How to Apply:

If you're excited to take on this pivotal role and shape the future of OpiGo, please fill up the form: https://forms.gle/5euWxq1hBfQTDadD6

Propques.com, a leading coworking consultancy based in banglore, is seeking a talented and motivated WordPress Developer to join our dynamic team in Lucknow. As a WordPress Developer, you will play a crucial role in enhancing our website's functionality, design, and user experience, ensuring its optimal performance and responsiveness.

Responsibilities:

• Collaborate with the design and content teams to implement and maintain visually appealing and user-friendly WordPress websites for Propques.com.
• Customize and develop WordPress themes and plugins to meet specific project requirements.
• Create and optimize website features, including responsive layouts, interactive elements, and integration of multimedia content.
• Troubleshoot and resolve any front-end and back-end issues, ensuring the website's smooth operation and performance.
• Stay up-to-date with the latest web development trends, WordPress updates, and industry best practices to recommend improvements and implement innovative solutions.
• Perform regular website maintenance, updates, and security checks to ensure data integrity and protection.
• Assist in the migration of existing websites to WordPress platform, ensuring a seamless transition.

Qualifications:

• Proven experience as a WordPress Developer with a strong portfolio of WordPress projects.
• Proficiency in HTML, CSS, JavaScript, PHP, and other relevant web development languages and frameworks.
• Experience with custom theme and plugin development for WordPress.
• Familiarity with responsive design principles and mobile optimization.
• Ability to troubleshoot and debug technical issues efficiently.
• Strong understanding of SEO best practices and website performance optimization.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Self-motivated and able to work independently while meeting deadlines.
• Prior experience in the coworking or real estate industry is a plus

MS D365 Solution Architect  

Must have at least one Microsoft certification relating to D365

Minimum 3-5 Years’ experience

Job Description 

As a Part of a Collaborative and Entrepreneurial Team, You Will: 

 Act as the primary Dynamics and power platform Subject Matter Expert on client

engagements 

 Interact with clients to understand business requirements.

 Demonstrate MSCRM solution capabilities to the client.

 Conduct business process analysis and create Fit/Gap report.

 Create Solution design to address client business, interface, and performance

requirements.

 Advise on complex MS Dynamics CRM business cases and propose comprehensive

solutions based on MS CRM, 3rd parties and customizations.

 Create functional requirement and functional design for customizations.

 Create estimates for implementation tasks.

 Learn our client's business, their organization, systems, challenges, and goals. 

 Craft the technical vision by mapping requirements to technical capabilities. 

 Build prototypes and proofs of concept (POC) to validate technical and

solution decisions. 

 Lead client facing and internal training (technology training and/or application specific

training) 

 Contribute to continuously improving IP and demoware through creating reusable

templates, sharing of knowledge, and building reusable demos. 

 Be an innovator who can create new solutions using out-of-the-box thinking. 

 Assist sales and presales teams to prepare proposals, participate on client presentations

and support business development and the sale of professional services when

necessary.

 Estimate and design staffing for proposed solutions. 

Your Technical & Non-Technical Experience Includes: 

 3-5 years overall MS Dynamics 365 experience

 Experience as an MS Dynamics CRM solution architect in a client-facing role for MS

Dynamics top tier or similar consulting organization is highly desirable.

 Hands-on experience in designing, configuring, or administering MS Dynamics CRM

required.

 Proven experience and knowledge on power automate.

 Proven experience on customising and configuring Microsoft Dynamics 365 CRM

 Proven experience on implementing C# plugins and java scripts.

 Proven experience on creating Microsoft flows.

 Hands on experience in using XRM toolbox.

 Proven experience in integrating websites or any landing pages to dynamics 365

 Expert level – D365 Field Service and sales strongly desired 

 Knowledge of Remote Assist/Guides or other similar Mixed Reality applications

is beneficial. 

 Understanding of IoT/Connected Field Service 

 Experience of implementing integrated Dynamics 365 solutions 

o Document Core Pack

o Dynamics Portals

 Knowledge of how and when to use plugins, workflow, and JavaScript assemblies. 

 Modern Workplace (SharePoint / Teams) experience would be ideal. 

 Proven track record operating as a player– accountable for driving specific deals.

 Superior communication and personal leadership skills in a high growth environment 

Must haves:

1. He should have dynamics 365 certifications. Look for profiles who has as many certifications

as possible.

2. Knowledge on dynamics 365 sales, marketing, field service, portals.​

3. Knowledge on customisation and configuration of CRM​

4. Able to design, develop and deploy CRM solutions. ​

5. Knowledge on plugins. JavaScript development and CRM integrations

6. Knowledge on power platform and power automate.

7. Should give update on new releases pro-actively

8. Should have experience in facing the clients.

9. Create Solution design to address client business, interface, and performance requirements

About the company

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

“Re-imaging credit and payments from First Principles”

Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies. 

OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app

OneScore (5 million downloads): http://www.onescore.app/">www.onescore.app

Create a consumer facing front end application that will be used by millions of users.

What you will do:

• Develop our mobile apps using React Native.
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
• Work with our designers and customer success team to create a seamless user experience.
• Respond to support team tickets as needed to resolve bugs and issues.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

Technical Expertise:

• 3-5 years experience Android/iOS native apps or React Native based apps and Web front-end technologies such as React. 
• Strong command of JavaScript ES6.
• Know how to build (fairly) complex layouts without using any CSS frameworks.
• Strong problem solving and analytical skills using data structures.
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

Dear Candidate,

Greetings from HCL Technologies Ltd.

• Make sense of Cyber security and compliance frameworks that apply to your business or industry
  • Identify business risks, taking into account the role of your hosting service provider
  • Determine which Cyber security controls are required to mitigate your identified risks
  • Improve collaboration and communication during Cyber security Incident mitigation and response.
  • Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
  • Document and track efforts for evidence collection and audit preparation

• will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
• provide implementation and ongoing operation of Security management framework;
• be responsible for coordinating activities to address the key Security risk exposures;
• ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
• direct the design of controls to address emerging or new Security risk and compliance requirements;
• carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
• implement, monitor and report on key Security risk indicators to identify and address emerging risks;
• coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
• manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
• review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
• incorporate vulnerability testing as an integral part of change management
• Should have good knowledge of Cyber Security Framework and controls
• CISA ,CISM or CISSP certification should be preferred.
• Have good understanding of Security policy and process along with ITSM process.