11+ Troubleshooting Jobs in Kolkata | Troubleshooting Job openings in Kolkata

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

Job Title: Asst Manager-Business Development – PVC

Department: Sales & Marketing / Business Development

Reports to: Sales Head / Director

Designation: Asst Manager - Business Development

Location- Delhi, Kolkata, Chennai/Bangalore

Key Responsibilities:

Identify new business opportunities in domestic and international markets for PVC compounds.

Research market trends, competitor activities, and potential clients in sectors like wires & cables, automotive, footwear, profiles, pipes, and injection molding.

Generate leads through networking, industrial directories, trade exhibitions, and digital platforms.

Develop and maintain long-term relationships with OEMs, converters, distributors, and key industry stakeholders.

Understand client requirements and offer suitable PVC compound grades or customized solutions.

Conduct technical discussions with clients in coordination with the R&D/technical team.

Achieve sales targets and contribute to the revenue growth of the company.

Prepare and submit quotations, negotiate pricing, and finalize orders.

Track sales performance, follow up on payments, and ensure customer satisfaction.

Work closely with production and R&D teams to ensure timely sample development and delivery.

Prepare periodic sales reports, forecasts, and competitor analysis for management review.

Provide inputs to management on market demand, pricing trends, and product improvements.

Represent the company at industry exhibitions, trade fairs, and seminars.

Promote the company’s products through presentations, technical discussions, and marketing initiatives.

Key Skills & Competencies:

Strong knowledge of PVC compounds, polymer industry applications, and market dynamics.

Proven track record in business development or industrial sales.

Excellent communication, negotiation, and networking skills.

Ability to understand technical specifications and coordinate with R&D/production teams.

Self-motivated, target-oriented, and willing to travel extensively.

Qualifications & Experience:

Education: Diploma/Degree in Plastics/Polymer/ Chemical Engineering, or MBA in Marketing (preferred).

Experience: 4–10 years in industrial sales/business development, preferably in PVC compounds or polymer industry.

We are seeking an experienced .NET Developer with Angular expertise to join our team

in Kolkata. In this role, you will design, develop, and maintain full-stack web applications

using .NET and Angular technologies, collaborating with cross-functional teams to

deliver high-quality software solutions.

Key Responsibilities:

 Develop and maintain applications using .net Framework, .net Core, Angular 16,

LINQ, and SQL Server.

 Write clean, efficient, and maintainable code following best practices

 Design and implement database structures using SQL Server/Entity Framework

 Create responsive user interfaces using Angular and related technologies

 Participate in all phases of the software development lifecycle

 Debug, troubleshoot, and resolve technical issues

 Collaborate with team members and stakeholders to understand requirements

 Mentor junior developers and participate in code reviews

Required Skills and Experiences:

 5 to 15 years of professional experience in .NET development (.NET Framework,

C#, ASP.NET, .NET Core)

 2+ years of hands-on experience with Angular 16

 Strong knowledge of SQL Server and Entity Framework

 Experience with RESTful API design and implementation

 Proficiency in HTML, CSS, JavaScript/TypeScript

 Understanding of software design patterns and SOLID principles

 Experience with version control systems (Git,Bitbucket)

 Excellent problem-solving and communication skills

 Experience with Azure or AWS cloud services

 Knowledge of CI/CD pipelines and DevOps practices

 Familiarity with Agile/Scrum methodologies

International Travel Sales Executive

Department: Sales

Location: Kolkata

Job Type: Full-Time | Immediate Joiner

Experience: Minimum 1 Year in International Sales

About the Role:

Join Webvio Technologies Pvt. Ltd. as an International Travel Sales Executive and elevate your career in a dynamic, performance-driven team that connects travelers worldwide. We seek smart, persuasive, and passionate individuals who can deliver outstanding sales performance while providing an exceptional customer experience.

Key Responsibilities:

- Handle inbound/outbound international travel inquiries and convert them into bookings.

- Sell flight tickets, hotel stays, visa assistance, and customized travel packages.

- Communicate confidently with global clients through calls and emails.

- Handle objections, upsell services, and achieve monthly sales targets.

- Maintain accurate records of customer data, payments, and itineraries.

- Stay updated with global travel trends, airline promotions, and visa regulations.

Required Skills & Qualifications:

- Minimum 1 year of experience in International Travel Sales (B2C preferred).

- Excellent English communication and negotiation skills.

- Strong customer handling and closing abilities.

- Passion for travel and a results-oriented mindset.

- Willingness to work in night shifts (US/UK process) if required.

What We Offer:

- Attractive salary package + lucrative incentives

- Growth opportunities in international sales & travel domain

- Supportive and energetic work environment

- On-job training and continuous performance feedback

Salary: As per industry standards + Incentives

Joining: Immediate or as per availability

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developer
• Codeigniter Preferred 
• Good knowledge of Mysql and query optimisation
• Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
• Experience with Ubuntu OS is a plus
• experience deploying softwares to cloud providers such as GCP, AWS

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam

Full Stack Developers at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.

We would welcome someone to the team who:

• Loves to write “clean”, well designed code to solve complex problems
• Can design, develop and test the core product software and databases to ensure strong optimization and functionality
• Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
• Follows best industry practices
• Is excited to support others to succeed and shine in a collaborative team culture

• 4+ years experience building backend services for production web applications
• Experience in working with AGILE methodology
• Experience deploying softwares to cloud providers such as GCP, AWS
• Good knowledge of NoSQL databases, and query optimisations
• Experience with MongoDB, Express JS, React JS, Node JS, TypeScript
• Experience with caching implementation using Redis
• Experience with Elastic Search will be an added advantage.
• Previous exposure to leading a team of 3 or more full stack developers will be an added advantage