11+ Troubleshooting Jobs in Kolkata | Troubleshooting Job openings in Kolkata

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India. The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key

stakeholders in the healthcare ecosystem.

Key Responsibilities

·      Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

·      Develop and implement regional sales strategies to achieve business targets.

·      Identify new business opportunities and expand the distributor/dealer network.

·      Lead, mentor, and motivate the regional sales team to ensure high performance.

·      Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

·      Monitor market trends and competitor activities to refine sales strategies.

·      Provide regular reports, forecasts, and market insights to the National Sales Manager.

·      Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements

·      Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

·      4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

·      Must have prior experience in the medical device industry.

·      Proven leadership, communication, and negotiation skills.

·      Strong understanding of the Eastern Indian healthcare market.

·      Willingness to travel extensively across the assigned region.

Perks & Benefits

·      Competitive salary with performance-based incentives.

·      Travel allowance and expense reimbursement.

·      Continuous learning and professional development opportunities.

·      Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation- driven organization.

Retail Insurance Broking

Relationship Manager – Insurance Sales.

Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 

Achieving Sales Target

Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 

Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 

Building and maintaining strong relationships with agents, providing support and addressing their needs. 

Tracking agent performance, identifying areas for improvement.

Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 

Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

✅ Mandatory Skills

• Strong programming experience in C++ (C++11/14/17)
• Hands-on experience with Kubernetes (K8s)Application-level understanding
• Experience with StatefulSets & DaemonSets
• Good understanding of Linux systems
• Experience in multithreading and concurrency
• Strong problem-solving and debugging skills

⭐ Good to Have

• Experience in Microservices architecture
• Knowledge of Docker / containerization
• Basic knowledge of Python (for scripting/automation)
• Exposure to Distributed Systems
• Familiarity with CI/CD pipelines
• Experience with cloud platforms (AWS / Azure / GCP)

• Responsible for the design, build, deployment, debug & maintenance of iOS applications for app store
• Worked with the UI team to design the appropriate icon and display for the screens.
• Developed the database wrapper functions for data staging and modeled the data objects relevant to the mobile application.
• Tested the application on multiple iOS targets and debugged the issues that were found.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Successfully deployed the app on the App Store and supported the app for different releases of iOS.
• Experience with DevOps development methodologies would be a plus

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

Job description : (International Voice Process-US Region)

- Kindly go through the job description properly.

- It's a Work From Office (Salt lake Sector 5, Kolkata)

Time : 9PM-6AM (night shift) -it's a fixed shift

Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)

Job description :

- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).

Job Responsibilities :

- International Calling experience.

- Quick and attentive speaking with the clients.

- Convincing skills/International Sales skills.

- Transfer call to the supervisor after initial explanation.

- Achieving the monthly given targets.

- Customer Interaction

- Maintain fruitful relationships with clients and address their needs effectively.

Skills Required :

- Excellent Communication Skills in English

- Both Graduate/Undergraduate may apply.

- Should have experience in International Voice process & International Sales

- Exceptional Knowledge in Sales

- An enthusiastic and ambitious team player with an eye for detail and commitment

- Good planning and teamwork skills.

- Candidates who have experience in International BPO in outbound process are eligible.

Job Type: Full-time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)

• Higher Secondary(12th Pass) (Preferred)

Greeting of the Day!

Fitser Pvt. Ltd a Global Partner of Met Group of Companies Currently Hiring Customer care, Senior Customer Care Executive, Web Consultant Sr. Web Consultant for Outbound Voice Process

* Please Note its Not Work From Home

Salary:   Fresher- 8000-12000    (For Fresher’s)

                Experienced – Negotiable (No constraint for right Candidates)

Shifts-   Morning (5.30 am-2.30 pm) with Home Pickup

              Night       (8. pm-5 am) with Home Drop

Process - Website

Required Skills:-

Good Command over English

Minimum 12th Passed with Good Communication in English

Must be Okay with BPO Environment

Minimum 6 months International BPO Outbound Experience will be preferable

Minimum 6 Months Website Experience will be preferable

*Fresher are also Welcome with good command over English