11+ Troubleshooting Jobs in Kolkata | Troubleshooting Job openings in Kolkata

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

RPA Power Automate Developer

Overview

 Seeking an experienced RPA Developer specializing in Microsoft Power Automate to design, build, and optimize automation workflows that improve operational efficiency across business processes.

Key Responsibilities

Develop, test, and deploy automation solutions using Power Automate (Cloud & Desktop).

 Analyze business processes, identify automation opportunities, and create scalable workflows.

 Integrate Power Automate with SharePoint, Power Apps, Dataverse, Outlook, Teams, and external systems via connectors/APIs.

 Maintain, monitor, and troubleshoot existing automations to ensure high reliability.

 Collaborate with business stakeholders to gather requirements and document technical solutions.

 Ensure governance, security, and compliance standards in automation development.

Required Skills & Experience

5–9 years of experience in RPA with strong expertise in Power Automate.

 Hands-on experience with Power Automate Desktop, RPA flows, cloud flows, and custom connectors.

 Solid understanding of REST APIs, JSON, OData, and workflow logic.

 Experience with Power Platform components (Power Apps, Power BI, Dataverse) is a plus.

 Strong analytical, problem‑solving, and documentation skills.

Preferred Qualifications

 Microsoft Power Platform certification (e.g., PL‑500, PL‑400).

 Experience with SQL, SharePoint, Azure services, or related automation tools.

Skills and competencies:

Required:

·        Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·        Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·        Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·        Flexibility in approach and thought process

·        Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.

Required Experience:

• Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
• Have experience working and strong understanding of object-oriented programing and cloud technologies
• End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
• Strong experience with unit and integration testing of the Spring Boot APIs.
• Strong understanding and production experience of RESTful API's and microservice architecture.
• Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.

Nice to have's (but not required):

• Exposure to Kotlin or other JVM programming languages
• Strong understanding and production experience working with Docker container environments
• Strong understanding and production experience working with Kafka
• Cloud Environments: AWS, GCP or Azure

Job Responsibilities: • Content Creation: Create engaging and relevant content for various social media platforms, including but not limited to text, images, videos, infographics, and other multimedia formats. Ensure content adheres to brand guidelines and resonates with the target audience. • Social Media Management: Monitor and manageall company social media accounts, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and other relevant platforms. Regularly post updates, respond to comments and messages, and engage with the community to foster positive interactions. • Paid Advertising: Implement and oversee social media advertising campaigns, including budget allocation, ad copy creation, targeting, and performance tracking. Optimize campaigns based on data-driven insights to maximize ROI. • Social Media Influencer Collaboration: Identify and build relationships with relevant social media influencers and brand advocates. Collaborate on sponsored content and partnership opportunities to expand brand reach and credibility. • Analytics and Reporting: Monitor social media performance metrics and generate regular reports to track key performance indicators (KPIs), identify trends, and provide actionable insights to improve future campaigns. • Stay Updated on Trends: Stay abreast of social media industry trends, emerging platforms, and best practices. Introduce innovative ideas and technologies to enhance the company's social media presence. • Crisis Management: Actively monitor socialmedia conversations and address any negative comments or issues promptly and professionally. Handle crisis situations with tact and sensitivity, working collaboratively with relevant teams. • Cross-Functional Collaboration: Collaborate with other departments, such as sales, customer support, and creative teams, to align social media efforts with overall business objectives

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment

About the Company

Our Client one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform. 

Job Description

• MERN Full stack e-commerce developer is responsible for writing reusable, testable, and efficient code 
  
  
• Design and implementation of low-latency, high-availability, and performant applications 
  
  
• Implementation of security and data protection 
  
  
• Understanding of performance testing and optimization techniques 
  
  

Requirements

• MERN stack developer should have the ability to translate Wireframes and PSD Designs into functional web apps.
  
  
• Binding of UI elements to JavaScript object models
  
  
• Creating RESTful services with Node.js
  
  
• MERN stack developer must have proven experience in front & back-end development
  
  
• Work in a cross-functional team to deliver a complete user experience
  
  
• Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
  
  
• Create Unit and Integration tests to ensure the quality of code
  
  
• Be responsive to change requests and feature requests
  
  
• Write code that is cross-platform and cross-device compatible
  
  
• MERN fullstack developer must have the ability to wear many hats and learn new technologies quickly
  
  
• For MERN stack developer job, candidate must have good Knowledge of Node Debugging
  
  
• Understanding & proficiency in REST APIs.
• MERN stack developer should know Git Repository and Jira.
• Integration of data storage solutions [RDBMS, NoSQL DB]