Zenius IT Services Pvt Ltd
https://zeniusit.comAbout
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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Jobs at Zenius IT Services Pvt Ltd
We are looking for a proactive and detail-oriented L1 Application Support Engineer to support end users and monitor applications in a cloud-based environment.
This is a hybrid role involving:
- End-user IT support
- Application monitoring & troubleshooting
- Basic cloud (AWS) operations
The ideal candidate should have exposure to production/application support, monitoring tools, and incident handling.
🎯 Key Responsibilities
🧑💼 End-User Support
- Provide first-level support via calls, emails, and ticketing tools
- Troubleshoot issues related to Windows OS (10/11) and Microsoft Office 365 (Outlook, Teams, OneDrive)
- Manage user accounts, password resets, and access provisioning using Active Directory
- Support onboarding/offboarding (laptop setup, access configuration)
📊 Application Monitoring & Support
- Monitor applications and infrastructure using tools like Amazon CloudWatch, Grafana, and Prometheus
- Respond to alerts and perform initial troubleshooting
- Analyze application logs and identify issues
- Perform basic validation of APIs and application availability
- Assist in deployment validation and smoke testing
⚙️ Technical Troubleshooting
- Perform basic network troubleshooting (DNS, VPN, connectivity issues)
- Use Linux/Unix commands for log analysis and debugging
- Identify issues and escalate to L2/L3 teams with proper analysis
🎫 Incident & Ticket Management
- Log, track, and update tickets in ServiceNow or Jira
- Ensure SLA adherence and timely resolution
- Take ownership of issues until closure or escalation
- Collaborate with DevOps, infrastructure, and application teams
Java
Spring BootRole Overview
We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.
Work Location: Hyderabad or Chennai
Key Responsibilities
· Provide L2/L3 production support for enterprise applications.
· Troubleshoot, debug, and resolve application issues within defined SLAs.
· Analyze logs, identify root causes, and implement fixes or workarounds.
· Collaborate with development teams for permanent issue resolution.
· Monitor application health, performance, and availability.
· Support deployments, releases, and environment validations.
· Perform minor code fixes and enhancements when required.
· Document issues, solutions, and support procedures.
· Participate in on-call rotations and handle incident management.
Required Skills & Qualifications
· Strong hands-on experience in Java and Spring Boot.
· Working knowledge of Angular for frontend understanding.
· Good understanding of application architecture, APIs, microservices, and debugging techniques.
· Experience with log analysis tools, monitoring tools, and ticketing systems.
· Knowledge of SQL databases and query troubleshooting.
· Familiarity with Linux/Unix environments.
· Understanding of CI/CD, release processes, and version control (Git).
· Strong analytical, problem-solving, and communication skills
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