Zenius IT Services Pvt Ltd
https://zeniusit.comAbout
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
Candid answers by the company
we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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Jobs at Zenius IT Services Pvt Ltd
Amazon Web Services (AWS)🔑 Core Responsibilities
- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding
🧠 Key Skillsets (Must-Have)
- 2–3 years IT Support / Helpdesk experience
- Strong in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills
Amazon Web Services (AWS)We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.
Key Responsibilities
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Manage Active Directory tasks: password resets, access/user management
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
- Support AWS CloudWatch alerts and basic Linux troubleshooting
- Handle patching, RCA, documentation, and SOP updates
- Manage tickets in ServiceNow/Jira and meet SLA timelines
- Support onboarding/offboarding and escalate complex issues to L2
Required Skills
- 2–3 years in IT Support / Helpdesk / Desktop Support
- Strong in Windows 10/11, Office 365, Active Directory
- Basic exposure to AWS / CloudWatch and Linux/Unix
- Familiarity with ServiceNow/Jira, ITIL/SLA processes
- Knowledge of SIP/VoIP basics is a plus
- Strong communication and troubleshooting skills
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