Zenius IT Services Pvt Ltd

Skills Required

• Good Knowledge of Windows OS and Microsoft Office 365
• Basic experience with Active Directory (user management, access control)
• Understanding of networking fundamentals (DNS, VPN, IP addressing, troubleshooting)
• Exposure to monitoring tools such as CloudWatch, Prometheus, and Grafana
• Basic understanding of application support (log analysis, issue identification, alert handling)
• Ability to read and understand application logs (especially Java-based applications)
• Basic knowledge of Java (exceptions, logs, service behaviour)
• Familiarity with Linux/Unix commands for basic troubleshooting
• Experience with ticketing tools like ServiceNow or Jira
• Understanding of incident management and SLA handling
• Basic understanding of telecom concepts — caller ID, robocalls, spam/scam labeling, and number reputation/trust scoring is a plus
• Familiarity with API testing tools like Postman to check service/endpoint availability is a plus
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Roles and Responsibilities

• Provide first-level support to end users through calls, emails, and ticketing tools, ensuring quick response and resolution
• Provide support to US-based users and stakeholders, ensuring clear communication and timely updates
• Work in US shift / rotational shifts as required to support business operations
• Troubleshoot issues related to Windows OS (Windows 10/11) and Office 365 applications such as Outlook, Teams, and OneDrive
• Manage user accounts, password resets, account unlocks, and access provisioning using Active Directory
• Install, configure, and maintain laptops, desktops, printers, and standard business applications
• Perform basic network troubleshooting including Wi-Fi, VPN, DNS, and connectivity issues
• Log, track, and update incidents and service requests in ticketing tools like ServiceNow or Jira, ensuring SLA adherence
• Take ownership of tickets and follow through until closure or proper escalation
• Escalate complex or unresolved technical and application issues to Level 2 or relevant teams with proper analysis
• Support user onboarding and offboarding activities, including system setup and access provisioning
• Monitor applications and infrastructure using tools such as Datadog, CloudWatch, Prometheus, and Grafana
• Respond to alerts and perform initial troubleshooting by analysing logs and identifying issues
• Provide Level 1 application support by validating issues, checking logs, and coordinating with DevOps or development teams
• Perform basic validation of APIs, services, and application/carrier-integration availability
• Assist in deployment validation and basic post-release checks (smoke testing)
• Work closely with DevOps, infrastructure, and application teams for faster issue resolution
• Maintain and update SOPs, knowledge base articles, and troubleshooting documentation
• Ensure adherence to IT processes, security policies, and operational best practices

Embedded Systems / Firmware Engineer

Key Responsibilities

• Develop embedded firmware for IoT and connected devices using C/C++.
• Work on RTOS, bare-metal programming, memory management, device drivers, and communication protocols.
• Develop and integrate drivers/interfaces for cameras, motors, sensors, and vision systems.
• Work with Python and Shell scripting for development and automation.
• Apply basic AI/ML and computer vision concepts to embedded applications.
• Collaborate on electrical and mechanical design, hardware integration, testing, and debugging.

Required Skills

• C, C++, Python, Shell Scripting
• Embedded Systems & Firmware
• IoT, RTOS, Bare Metal
• Memory Management & Device Drivers
• Communication Protocols
• Camera, Motor & Vision Systems
• Basic AI/ML understanding
• Electrical & Mechanical Design understanding

Internship (3Months)

Full-Time Opportunity

• Eligibility: MBA, BBA, B.com

• Compensation: Fixed Salary + Performance-Based Incentives

Key Responsibilities

1. Identify and connect with potential B2B clients through LinkedIn and other professional platforms.
2. Generate qualified leads for IT Services and Application Software solutions.
3. Understand client requirements and introduce suitable technology solutions.
4. Schedule meetings for the Business Development team.
5. Maintain lead and customer interaction records.
6. Utilize AI-powered productivity tools to improve prospecting and outreach.
7. Work independently while achieving assigned business development targets.

Preferred Skills

1. Excellent Communication Skills
2. Sales & Marketing Mindset
3. Business Development Interest
4. LinkedIn Lead Generation
5. Self-Motivated & Target-Oriented
6. Quick Learner with Interest in AI Tools