Zenius IT Services Pvt Ltd
https://zeniusit.comAbout
At Zenius IT Services, we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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we specialize in delivering top-tier Professional Services for industry-leading platforms such as Avaya, Cisco, Genesys, Amazon Connect, Five9, and NICE inContact.
Our expertise extends to Digital Engineering Solutions powered by AI and Machine Learning, helping businesses drive innovation and achieve excellence.
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Jobs at Zenius IT Services Pvt Ltd
Amazon Web Services (AWS)🔑 Core Responsibilities
- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding
🧠 Key Skillsets (Must-Have)
- 2–3 years IT Support / Helpdesk experience
- Strong in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills
Required Skills
- Basic knowledge of Windows and Linux administration and troubleshooting
- Understanding of networking fundamentals (IP addressing, DNS, DHCP, routing, and switching)
- Basic knowledge of SQL for querying and database troubleshooting
- Understanding of IIS, Apache Tomcat, and Web Services fundamentals
- Knowledge of troubleshooting methodologies and network security concepts
- Strong analytical and problem-solving skills
- Good verbal and written communication skills
- Ability to work effectively in a team environment
- Willingness to work in a 24x7 shift support environment
🎓 Qualification:
Bachelor's degree in computer science, Information Technology, Electronics, or a related field
🏅 Certifications such as CCNA are an added advantage.
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