Technical Support Engineer

About CodersBrain

CodersBrain is a leading consultancy firm that offers offshore development services to clients all over the world. They provide end-to-end digital and business solutions that partner with clients to simplify, strengthen, and transform their businesses. They have extensive experience working with enterprises, software companies, SMEs, and startups.

Position Overview

Job Title: Java FS Developer with React

Experience: 3 to 9 Years

Location: Hyderabad / Bangalore / Chennai

Notice Period: Immediate to 15 Days

Required Skills and Experience

• Java Full Stack Developer with 3-9 years of experience
• Strong experience with Java 8 and strings
• Hands-on experience in React JS

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Key Responsibilities:

• Make outbound calls to potential customers and provide information about company products/services and highlight key features.
• Schedule appointments and demo calls for the sales team with interested clients.
• Stay informed about the company's products/services.
• Clearly articulate product features, benefits, and unique selling points.
• Follow up with potential clients to confirm scheduled appointments and provide necessary information.
• Generate new leads through cold calling.
• Maintaining positive rapport with customers to build long-term relationships.
• Update and maintain customer records in our system.
• Provide feedback on customer responses and concerns.
• Collaborate with the sales and marketing teams to optimize strategies.
• Participate in regular team meetings to discuss progress and challenges.

Qualifications & Skills:

• Bachelor’s degree or higher in any field.
• Active listening and attention to detail abilities.
• Excellent verbal and written communication skills.
• Ability to handle rejection positively and persistently pursue leads.
• Ability to follow scripts and guidelines to deliver an effective sales pitch.
• Ability to build rapport with potential customers.
• Organizational and time management skills.
• Basic computer skills and proficiency in MS Office.
• Knowledge in Finance Domain would be an advantage.

Objectives :

• Building and setting up new development tools and infrastructure
• Working on ways to automate and improve development and release processes
• Testing code written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity threats
• Identifying technical problems and developing software updates and ‘fixes’
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions

Daily and Monthly Responsibilities :

• Deploy updates and fixes
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Skills and Qualifications :

• Degree in Computer Science or Software Engineering or BSc in Computer Science, Engineering or relevant field
• 3+ years of experience as a DevOps Engineer or similar software engineering role
• Proficient with git and git workflows
• Good logical skills and knowledge of programming concepts(OOPS,Data Structures)
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit

Responsibilities:

• Employee onboarding and conducting orientation & induction for new employees joining.
• Monthly leaves, timesheet & expense verification in the HRIS system.
• Employee offboarding & guiding employees with exit formalities.
• Regularly updating, reviewing, and accurately maintaining all employee master data & files in the HRIS system
• Maintaining and updating data pertaining to company assets & insurances.
• Disseminating information to employees related to employer-employee relations, employee activities, and personnel policies and programs.
• Effectively handling all employee queries & grievances.
• Preparing and dispatching HR letters as per employee requirements & company’s standard processes.
• Maintaining confidentiality of proprietary information.
• Keeping up-to-date with the latest HR trends and best practices.

Job Requirements:

• Minimum 4 years of work experience as an HR Generalist.
• Strong attention to detail and innate ownership of tasks/ activities.
• Ability to work independently and be able to prioritize tasks & meet deadlines.
• Excellent written and verbal communication skills, including the ability to communicate with a wide variety of people.
• Ability to maintain highly confidential data.

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About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses:

HR System Implementation Services:

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date.

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products):

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

• Analyzing, planning and developing requirements and standards in reference to scheduled projects
• Assigning and overseeing the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Holding regular technical team meetings to determine progress and addressing any questions or challenges regarding projects
• Determining and defining clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Researching and evaluating hardware and software technology options and weighing the cost/ benefit analysis when making large purchases on behalf of the company
• Updating and maintaining all production technologies ensuring proper maintenance and installation

Desired Candidate Profile

• Bachelor’s degree in engineering, computer science or related field or equivalent work experience
• Minimum 2 yrs management experience in consumer hardware/ software products (TWS, HeadPhone, Smart Watch), including development work and interactions with customers
• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles    

We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.

Responsibilities and duties:

• Responsible for the development and unit testing of various modules in JAVA and other related technologies. 
• Need to do requirement understanding, preparing initial concept and possible architecture design. 
• Responsible for feasibility analysis and POC development. 
• Ability to understand the product architecture and end-to-end system flow. 
• Ability to relate and analyze tasks as per overall product architecture and philosophy. 
• Work in Agile SCRUM development model and be able to plan, estimate, execute and deliver quality work as per committed timeline. 
• Ability to continuously analyze and contribute to lean processes, quality improvements, product growth, and productivity improvements within the team.

Required Skills: 

• JAVA - Core JAVA Concepts, Socket Communication, Multithreading, Exception Handling, Collections Framework, Reflections, I/O, XML, HTML, JSON, YML
• Database version management tools like Liquibase etc.
• Version control system like GIT. Hands-on experience with strong knowledge of branching, merging,
• Build systems like Maven, Gradle, Ant etc.
• Hands-on experience in running development environment on Unix/Linux (Ubuntu, CentOS).
• Cloud computing experience, Integration with third-party devices, experience in writing REST APIs, shell scripting knowledge will be an added advantage.

  We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.