
Job Summary:
Technical Support Associates
We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.
Key Responsibilities:
- Provide technical voice support to B2B (enterprise) customers.
- Troubleshoot and resolve issues related to:
- SQL, DNS, VPN, Server Support (Windows/Linux)
- Networking (TCP/IP, routing, firewalls)
- Cloud Services – especially Microsoft Azure
- Application and system-level issues
- Assist with technical configurations and product usage.
- Accurately document cases and escalate unresolved issues.
- Ensure timely resolution while meeting SLAs and quality standards.
Required Skills & Qualifications:
- 2.5 to 5 years in technical support (voice-based, B2B preferred)
Proficiency in:
- SQL, DNS, VPN, Server Support
- Networking, Microsoft Azure
- Basic understanding of coding/scripting
- Strong troubleshooting and communication skills
- Ability to work in a 24x7 rotational shift environment

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Position Overview:
We are seeking a highly motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, developing and maintaining client relationships, and driving revenue growth. As a Business Development Executive, you will play a key role in expanding our customer base and achieving sales targets.
Responsibilities:
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About the job
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Experience in implementing Keyspaces, Table, Indexes, security, data models & access administration.
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JOB SUMMARY
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Job Title: |
Backend Web Application Developer (AWS Cloud) |
|
Team/Department: |
Omnicom Media Group IT (OMG – IT) |
|
Reporting: |
Manager – OMG IT |
|
Location: |
Bangalore |
ABOUT THE ROLE
THE ROLE IN SUMMARY
Omnicom Media Group (OMG) has an immediate opening for a highly motivated and talented backend web application developer, specializing in AWS cloud technologies. In this position you will be joining an in-house development team whose primary responsibility is developing new features and functionality for multiple existing web applications and day to day troubleshooting and issue resolution. The ideal candidate will possess excellent critical thinking and troubleshooting skills and have proven experience using popular AWS services commonly used to build serverless web application architectures. Candidates are expected to have strong knowledge of AWS API Gateway, Lambda, DynamoDB and Python programming. Familiarity with Cloud infrastructure as code frameworks, such as Serverless Framework, Terraform or CloudFormation, etc. is also required. Excellent English communication skills are a must as you will be a part of a team working alongside our primary development team in addition to several business analysis and project managers. 5+ years of prior backend and Cloud web application and software development experience required.
WHAT WILL YOU DO
KEY WORKING PRINCIPLES
- Passionate about modern web application architecture and programming. Hands on backend developer.
- Prior experience with modern RESTful API design and implementation. Microservices and single page web applications.
- Strong AWS knowledge, specifically serverless technologies (S3, API Gateway, Lambda, IAM, DynamoDB) as they relate to web application development.
- Excellent knowledge of web application security fundamentals (identity management, authentication, authorization, SSO).
- Designed several application databases in SQL and at least one non-relational database system, preferably
- Familiarity with DevOps practices including continuous integration and deployment, infrastructure as code in preferably Serverless Framework.
- Excellent verbal and written communication skills.
- 5+ years professional software development experience.
- Bachler’s degree in computer science or related field.
MUST HAVE SKILLS
- Backend Web Application Development
- Python
- AWS Services Including, CloudFront, S3, API Gateway, Lambda, Step Functions, SES, DynamoDB, Serverless Framework
- AWS Identity and Access Management principles (IAM)
- SQL (MS SQL Server, PostgreSQL, AWS Aurora or comparable)
- GIT, JIRA, Agile / Scrum
NICE TO HAVE SKILLS
- AWS Cognito









