Technical Support Engineer

About koolio.ai

Website: www.koolio.ai

Koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.

About the Internship Position

We are looking for a motivated full-time Software Development Intern to join our innovative team. As an intern at koolio.ai, you’ll have the opportunity to work on a next-gen AI-powered platform and gain hands-on experience developing and optimizing backend systems that power our platform. This internship is ideal for students or recent graduates who are passionate about backend technologies and eager to learn in a dynamic, fast-paced startup environment.

Key Responsibilities:

• Assist in the development and maintenance of backend systems and APIs.
• Write reusable, testable, and efficient code to support scalable web applications.
• Work with cloud services and server-side technologies to manage data and optimize performance.
• Collaborate with cross-functional teams to integrate frontend features with backend logic.
• Collaborate with the product and design teams to develop and implement user-friendly web interfaces
• Ensure responsive design and optimize web pages for performance and scalability across devices
• Debug and resolve issues, improving the overall user experience on the platform and ensuring reliability
• Assist in integrating APIs and frontend services with the backend
• Stay up-to-date with the latest trends and suggest improvements to enhance the platform’s functionality

Requirements and Skills:

• Education: Currently pursuing or recently completed a degree in Computer Science, Engineering, or a related field.
• Technical Skills:
• Good understanding of server-side technologies like Python
• Familiarity with REST APIs and database systems (e.g., MySQL, PostgreSQL, or NoSQL databases).
• Exposure to cloud platforms like AWS, Google Cloud, or Azure is a plus.
• Knowledge of version control systems such as Git.
• Strong proficiency in JavaScript frameworks like ReactJS or Redux
• Proficiency in frontend languages such as HTML, CSS, and JavaScript (ES6+)
• Soft Skills:
• Eagerness to learn and adapt in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Effective communication and teamwork capabilities.
• Other Skills: Familiarity with CI/CD pipelines and basic knowledge of containerization (e.g., Docker) is a bonus.

Why Join Us?

• Gain real-world experience working on a cutting-edge platform.
• Work alongside a talented and passionate team committed to innovation.
• Receive mentorship and guidance from industry experts.
• Opportunity to transition to a full-time role based on performance and company needs.

This internship is an excellent opportunity to kickstart your career in software development, build critical skills, and contribute to a product that has a real-world impact.

Job Description

Key Responsibilities

• API & Service Development:
• Build RESTful and GraphQL APIs for e-commerce, order management, inventory, pricing, and promotions.
• Database Management:
• Design efficient schemas and optimize performance across SQL and NoSQL data stores.
• Integration Development:
• Implement and maintain integrations with ERP (SAP B1, ERPNext), CRM, logistics, and third-party systems.
• System Performance & Reliability:
• Write scalable, secure, and high-performance code to support real-time retail operations.
• Collaboration:
• Work closely with frontend, DevOps, and product teams to ship new features end-to-end.
• Testing & Deployment:
• Contribute to CI/CD pipelines, automated testing, and observability improvements.
• Continuous Improvement:
• Participate in architecture discussions and propose improvements to scalability and code quality.

Requirements

Required Skills & Experience

• 3–5 years of hands-on backend development experience in Node.js, Python, or Java.
• Strong understanding of microservices, REST APIs, and event-driven architectures.
• Experience with databases such as MySQL/PostgreSQL (SQL) and MongoDB/Redis (NoSQL).
• Hands-on experience with AWS / GCP and containerization (Docker, Kubernetes).
• Familiarity with Git, CI/CD, and code review workflows.
• Good understanding of API security, data protection, and authentication frameworks.
• Strong problem-solving skills and attention to detail.

Nice to Have

• Experience in e-commerce or omnichannel retail platforms.
• Exposure to ERP / OMS / WMS integrations.
• Familiarity with GraphQL, Serverless, or Kafka / RabbitMQ.
• Understanding of multi-brand or multi-country architecture challenges.

Role Summary

We are looking for a seasoned Python/Django expert with 10–12 years of real-world development experience and a strong background in leading engineering teams. The selected candidate will be responsible for managing complex technical initiatives, mentoring team members, ensuring best coding practices, and partnering closely with cross-functional teams. This position demands deep technical proficiency, strong leadership capability, and exceptional communication skills.

Primary Responsibilities

· Lead, guide, and mentor a team of Python/Django engineers, offering hands-on technical support and direction.

· Architect, design, and deliver secure, scalable, and high-performing web applications.

· Manage the complete software development lifecycle including requirements gathering, system design, development, testing, deployment, and post-launch maintenance.

· Ensure compliance with coding standards, architectural patterns, and established development best practices.

· Collaborate with product teams, QA, UI/UX, and other stakeholders to ensure timely and high-quality product releases.

· Perform detailed code reviews, optimize system performance, and resolve production-level issues.

· Drive engineering improvements such as automation, CI/CD implementation, and modernization of outdated systems.

· Create and maintain technical documentation while providing regular updates to leadership and stakeholders.

Required Skills & Qualifications Negotiable

· 10–14 years of professional experience in software development with strong expertise in Python and Django.

· Solid understanding of key web technologies, including REST APIs, HTML, CSS, and JavaScript.

· Hands-on experience working with relational and NoSQL databases (such as PostgreSQL, MySQL, or MongoDB).

· Familiarity with major cloud platforms (AWS, Azure, or GCP) and container tools like Docker and Kubernetes is a plus.

· Proficient in Git workflows, CI/CD pipelines, and automated testing tools.

· Strong analytical and problem-solving skills, especially in designing scalable and high-availability systems.

· Excellent communication skills—both written and verbal.

· Demonstrated leadership experience in mentoring teams and managing technical deliverables.

· Must be available to work on-site in the Hyderabad office; remote work is not allowed.

Preferred Qualifications

· Experience with microservices, asynchronous frameworks (such as FastAPI or Celery), or event-driven architectures.

· Familiarity with Agile/Scrum methodologies.

· Previous background as a technical lead or engineering manager.

Job Description

A Product Designer is a professional who is in charge of translating the wants and needs of consumers into product design features. They must have a creative eye, be able to think outside the box in order to come up with new ideas or solutions that meet customer expectations, and create digital or print drawings as well as design fully-functional products

Roles and Responsibilities:

1. User Research: ○ Conduct user research to understand user needs, preferences, and behaviors. ○ Use research findings to inform design decisions and enhance the overall user experience.

2. Wireframing and Prototyping: ○ Create wireframes, user flows, and prototypes to visualize and communicate design ideas. ○ Iterate on designs based on feedback from stakeholders and usability testing.

3. Visual Design: ○ Develop visually engaging and consistent UI designs for digital products. ○ Ensure designs align with brand guidelines and maintain a cohesive visual identity.

4. Interaction Design: ○ Design and implement interactive elements to enhance user engagement and satisfaction. ○ Collaborate with development teams to ensure seamless integration of design and functionality.

5. Usability Testing: ○ Plan and conduct usability testing sessions to gather feedback and validate design decisions. ○ Analyze testing results and iterate on designs to improve overall usability.

6. Collaboration: ○ Work closely with cross-functional teams, including developers, product managers, and other stakeholders. ○ Communicate design decisions effectively and advocate for the user throughout the product development process.

7. Stay Updated: ○ Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design. ○ Continuously improve skills and contribute to a culture of design excellence.

Experience and Skills you MUST have:

● Proven experience as a UI/UX Designer or similar role.

● Proficient in design tools such as Sketch, Figma, Adobe XD, or similar.

● Strong portfolio showcasing a range of design projects and problem-solving skills.

● Excellent communication and collaboration skills.

● Understanding of front-end development technologies and constraints.

● Familiarity with agile development processes

Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test

platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision

We envision an integrated platform where professionals can rely to perform and manage all

types of tests without being limited by infrastructure dependency. So people could focus on things

that matter the most, i.e. their tests

We are looking for the brightest minds to join our team!

You will be

part of

a fast growing organisation, and a

high-performing team that delivers

beyond

100%. You

get the

opportunity to

learn from a team of

seasoned entrepreneurs and sales

experts.

This will be a hands-on position

in a fast paced start-up environment. So

we are looking for a

motivated self-starter who isn't afraid to roll-up their sleeves and contribute

in various capacities.

Someone who will see a problem as an opportunity for leadership.

Role/ Scope of Work

Generate sales revenue through prospecting, nurturing and closing

business in the

Enterprise/ Mid-Enterprise, SMB Segment

Build and manage your sales pipeline for strong coverage ratios; achieve

quarterly revenue

targets

Manage the entire account lifecycle from account strategy, customer engagement, solution

development and contract negotiation; meet or exceed quarterly/ annual revenue quota

Develop, maintain and grow

executive relationships in your target account to expand

revenue potential

Work

with all levels of Sales/

Marketing/ Product leadership to continuously improve key

sales

management processes

like territory planning, lead/pipeline/opportunity management

and KPI reporting

Maintain excellent due diligence in CRM for your Lead, Accounts and Opportunities (on a

daily, weekly, monthly basis)

Requirements

Minimum 3 years of new business acquisition sales in a B2B software organisation. Top 10%

of the team, with a strong track record of success.

Experience in full sales lifecycle

management from qualification, solutionising, negotiation/

procurement to closing

Strong willingness and ability to uncover opportunities by

pitching highly differentiated value

propositions to crack new accounts or expand deals at existing accounts.

Excellent

verbal and written communication

skills with

strong phone/video conference

presence

Persistent

and optimistic problem solver

with

a vibrant,

assertive and energetic attitude,

strong work ethic and driven to succeed

Extreme customer centricity and empathy

and

service urgency; strong desire to work in a

fast-paced, self-directed start-up environment● B.Sc in Technology/ IT/ Computer Science is preferred but not mandatory, but expected to be

passionate about Internet Technologies, SaaS, knowledge about SDLC, Cross Browser

Testing industry

JOB Description :

Responsibilities :

- Administer compensation and benefit plans

- Assist in talent acquisition and recruitment processes

- Conduct employee onboarding and help organize training & development initiatives

- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise

- Promote HR programs to create an efficient and conflict-free workplace

- Assist in development and implementation of human resource policies

- Undertake tasks around performance management

- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates

- Organize quarterly and annual employee performance reviews

- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

- Ensure compliance with labor regulations

- Handle Attrition Analysis and Retention Strategies

- Handle Skip level meetings

Requirements and skills :

- Proven experience as an HR Generalist

- Understanding of general human resources policies and procedures

- Good knowledge of employment/labor laws

- Outstanding knowledge of MS Office; HRIS systems (e.g. PeopleSoft) will be a plus

- Excellent communication and people skills

- Aptitude in problem-solving

- Desire to work as a team with a results driven approach

EXP 2-4 Years only

Closing CTC 10 based on exp
Immediate joiners Only

Location Gurgaon

Full time Btech/BCA+MCA only

Must to have C++, MFC/C#, WinAPI, COM, STL.

Knowledge and Experience

• 2+ years hands on experience in C/C++ programming language Experience with C++ unit testing frameworks and continuous integration (CI) tools
• Thorough knowledge of the standard library, STL containers, and algorithms
• Experience with code analysis and coverage tools like Re-sharper
• Strong multithreading and performance-oriented programming skills
• Dot net knowledge C# will be added advantage

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment  to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs 

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)