Job Summary:
Technical Support Associates
We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.
Key Responsibilities:
- Provide technical voice support to B2B (enterprise) customers.
- Troubleshoot and resolve issues related to:
- SQL, DNS, VPN, Server Support (Windows/Linux)
- Networking (TCP/IP, routing, firewalls)
- Cloud Services – especially Microsoft Azure
- Application and system-level issues
- Assist with technical configurations and product usage.
- Accurately document cases and escalate unresolved issues.
- Ensure timely resolution while meeting SLAs and quality standards.
Required Skills & Qualifications:
- 2.5 to 5 years in technical support (voice-based, B2B preferred)
Proficiency in:
- SQL, DNS, VPN, Server Support
- Networking, Microsoft Azure
- Basic understanding of coding/scripting
- Strong troubleshooting and communication skills
- Ability to work in a 24x7 rotational shift environment
Shubham Vishwakarma
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Apprication Pvt ltd are seeking a proactive, results-driven Business Relationship Manager for a night shift role at our US-based POS software company located in Goregaon East.
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SSRS, PowerBI, SQL Server 2008/2012, TSQL, Stored Procedures, Views, UDF’s, Triggers, Charts
EXPERIENCE
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7+ years professional experience in database development using SQL Server 2008/2012(T-SQL, SSRS)
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Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine
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processing flow, user requirements and inter-dependencies of multiple information systems.
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Experience with SDLC required
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Excellent verbal and written communication skills.
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🎓 Industry: Ed Tech
📊 Functional Area: Inside Sales
🌞 Shift: Day Shift / Night Shift (optional)
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As a Business Development Associate, you will:
1️⃣ Help students choose the perfect learning course from our educational offerings.
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4️⃣ Effectively communicate with leads through email and calls.
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📍 Job Location: Gurugram
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon