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Tech Support Engineer
Posted by Insha Khaki

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Bengaluru (Bangalore)
1 - 4 years
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{500000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Communication Skills
Client Servicing
Technical support

Job description

1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership

About Pickcel

Pickcel is a leading cloud based Digital Signage solution provider in India. Pickcel can be deployed to build ad network, public communication for government and for in-premise marketing communication

Founded

2014

Type

Product

Size

6-50 employees

Stage

Bootstrapped
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