Tech Support Engineer

at Pickcel

DP
Posted by Insha Khaki
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹2L - ₹5L / yr
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Full time
Skills
Technical support
Communication Skills
Client Servicing
1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership
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About Pickcel

Pickcel is a leading cloud based Digital Signage solution provider in India. Pickcel can be deployed to build ad network, public communication for government and for in-premise marketing communication
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Founded
2014
Type
Product
Size
20-100 employees
Stage
Bootstrapped
View full company details
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