
Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.
Responsibilities:
- Resolve customer issues efficiently and effectively to ensure satisfaction.
- Display patience and empathy when handling challenging cases.
- Follow up diligently with customers to gather any additional required information.
- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.
- Maintain flexibility in shift schedules to ensure seamless client support coverage.
We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact.

About ECPL
About
Company social profiles
Similar jobs
Job Title : AGM Business Developement
CTC : 16 LPA
Experience : 10-12 yrs
Location : Bangalore
Working Mode : Onsite
Primary skills : IT Sales, B2B Sales, International sales, Team handling
Roles & Responsibilities :-
- Sales Revenue - Achieving or exceeding the set revenue targets.
- New Client Acquisition - Successfully bringing in new clients and expandng the customer base.
- Achieving Monthly Sales budgets - Monitoring and improving the performance of the business development team, measured through individual and team targets.
- Revenue Growth - Achieving a predetermined increase in revenue over aspecific period.
- Helping team towards the closure and establishing new channels and strategy to grow the sales.
- Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals.
- Managing sales teams.
- Client Retention - Ensuring the retention of existing clients and fostering long-term relationships.
- Customer Satisfaction - Maintaining a high level of customer satisfaction and receiving positive feedback from clients.
- Setting quarterly and annual sales goals and motivating the sales teams to achieve their goals.
- Cross selling and Upselling - Identifying opportunities to offer additional products or services to existing clients.
- Monitoring the market and competitor products and activities and providing detailed sales forecasting.
- Sales Pipeline - Maintaining a healthy sales pipeline with enough qualified opportunities.
- Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction.
- Creating sales reports and providing feedback to the leadership team at company meetings.
- Establishing and maintaining key customer relationships.
- Collaborating with other departments & teams to align sales efforts with the overall company objectives.
- Exceptional Communication & Interpersonal skills.
- Must be willing to travel as needed.
Must have Skills :- - Similar Industry Domain and Services experience (Mobile & Web Applications etc). - Team Handling experience (Minimum 10 Members)
REQUIREMENTS:
- Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
- Strong ability to independently generate leads through various platforms and tools.
- Proven track record in nurturing leads and closing deals.
- Bachelor’s degree in business, Marketing, or a related field.
- Exceptional communication and interpersonal skills.
- Target-driven with excellent negotiation and problem-solving abilities.
- Familiarity with CRM tools and outbound sales strategies.
- Knowledge of AI, Machine Learning, or emerging technologies is a plus.
- Open to working onsite in Bangalore.
KEY RESPONSIBILITIES:
Outbound Lead Generation & Prospecting:
- Identify and qualify high-potential leads through cold calling, email outreach, and networking.
- Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
- Develop creative and personalized outreach strategies to engage prospects.
Client Engagement & Relationship Building:
- Initiate contact with prospective clients to understand their needs and present tailored solutions.
- Build long-term relationships with clients through consistent follow-ups and support.
- Conduct product demonstrations to showcase the value of Orai's AI solutions.
Sales Pitching & Deal Closure:
- Develop persuasive sales pitches and proposals for outbound prospects.
- Address objections and negotiate contracts, pricing, and terms to secure deals.
- Drive the sales process from initial outreach to closing the deal.
Pipeline Management & Target Achievement:
- Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.
· Consistently achieve or exceed monthly sales quotas and KPIs.
· Strong skills in addressing objections, negotiating contracts, and finalizing deals.
Market Research & Sales Insights:
- Stay informed on industry trends, competitor strategies, and market conditions.
- Use insights to refine outbound sales strategies and identify new opportunities.
· Understanding of AI, Machine Learning, SaaS, or emerging technologies.
· Hands-on experience with CRM tools for managing and analyzing sales activities.
Reporting & Analytics:
- Keep accurate records of all sales activities and interactions in the CRM.
- Prepare and share regular sales performance reports with the team.

Job Description for Technical Lead
About Quantum:
We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey began when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.
Job role:
· Job role: Team lead / Technical lead
· Educational qualification: ME/MTech-Computer Science ,BE/BTech - Computer Science,
· Age : 30 to 40 years
· Job location: Koramangala, Bangalore. We work from the Office.
· Years of experience: 8 to 12 years
·
Core skill required:
- In-depth knowledge of Angular 8 or above , Typescript, JavaScript , HTML, and CSS
- Should have adequate knowledge of API Development Technologies to guide the Team to develop the API code and get it tested
- Excellent communication and interpersonal skills, with the ability to lead and mentor technical teams
Primary skills:
· 6+ years of experience in .NET Framework like C#, dotnet core, Angular 8+ version, Type Script
· Minimum 5 years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
· Been on a Lead role and led a team of 3-5 people for a period of 1 - 2 years
·
Company location:
Quantum BSO and Tech Pvt. Ltd, 3rd Floor, Ahad Pinnacle, #80, 5th Main, 2nd Cross, 5th Block,, Koramangala Industrial Area, Bengaluru, Karnataka 560095.
We are seeking a talented freelancer Content Writer for a Corporate brand to join our team and create compelling leadership articles from an HR perspective. As a Content Writer, you will be responsible for producing high-quality thought leadership articles on various HR-related topics and other interesting seasonal topics and leadership articles for senior management LinkedIn profiles. Articles will be made for Linkedin and posted from Senior management profiles.
2. Performing ongoing keyword research including learning and expansion of keyword opportunities
3. Researching and implementing content advice for organic SEO success
4. Managing multiple projects
5. Performing keyword research & mapping
6. Managing the organization's website
7. Running technical audits on our websites
Requirements:
1. Excellent writing skills
2. Knowledge of on-page, off-page, and link building
3. Deep knowledge of social media and branding
4. Experience in managing relevant SEO tools
5. Good English communication skills
6. Have good command over off-page SEO and on-page SEO

- Use a variety of technologies such as JavaScript, HTML5, CSS3, RazorUI, FluentUI, React.js, NextJs, TypeScript, C#, .NET Core, ASP.net CI/CD, SQL Server Powershell
- Collaborate with our product team to identify and implement solutions that bring direct value to our clients as well as with your peers
- Partner with your peers and stakeholders to ensure the software delivered is of the highest quality
- Learn and follow Agile Software Development principles.
- Gain broader proficiency for the product and demonstrate the ability to contribute to forward direction
- Additionally, as part of the PacteraEDGE Engineering community, over time you will find opportunities to have a broad impact across the department.
Skillset:ASP.NET, JavaScript, ReactJS, NextJS, JavaScript, CSS3/HTML5, Azure, Git, SQL Server
Responsibilities
- Collaborate with the developers to design and build a real-time, web-based system
- Ensure interfaces function quickly.
- Write clean, maintainable, and well-tested code
- Stay current on software engineering trends & tools, and be practical but open-minded in applying them
- Maintain a high bar for quality and performance of your product with vigorous attention to detail and automated testing
- Continuously improve how we design, build, and ship software as a highly functional team
Other skills
- The candidate should be from Computer Science and Engineering / Information Technology background. (Completed course as Full Time)
- Candidate should have a degree in Bachelors of Technology (B.Tech)/BE/MCA
- 2+ years of practical experience in software development, including designing, building, deploying, and maintaining web applications
- Experience working with web-based APIs (REST) is a plus
- Experience working with .NET is a must
- Experience working with JavaScript is a Plus
- Experience with RDBMS and Non- Relational Database is a plus
- Experience in cloud infrastructure preferred Azure a plus
- Ability to communicate effectively with peers within the organization
- Compassion and empathy
- Ability to contribute to code review feedback for other engineers and contribute to forward design ideas
- The pattern of continuous learning and achievement in career

To be responsible for delivering all facets of recruiting throughout the organization through the development of present and future recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas, and ensuring successful execution of all the hiring requirements of the organization. Should possess excellent reporting skills with Excel.
Primary Responsibilities:
- Ownership of Respective Unit recruitment process (Requisition, strategizing & planning recruitment events, monitoring, measuring, controlling, and continuous improvement).
- End-to-end Recruitment cycle (Sourcing/Selection/ on-boarding / Process compliance/ MIS)
- Would Individually be responsible for fulfilling all roles assigned
- Implement creative sourcing strategies for future & current open positions & execute them with minimal direction.
- Define recruitment SLAs, establish metrics, and create MIS.
- Identify effectively utilize the various resource of recruitment to ensure target achievement.
- Plan and strategize recruitment drives.
- Bring in continuous improvements in sourcing, interview & selection process.
- Create and maintain job Descriptions for all positions and establish competency levels.
QUALIFICATIONS and EXPERIENCE:
- Qualifications: PG in HR (MBA, PGDM, PGP etc) / B.E, BTech
- Experience: 6-10 Years Experience
- Professional skills: Expert knowledge of sources of talent and recruitment, IT skills, technologies & industry. Preferred from Product Engineering / Product Support / Apps domain with bulk-hiring experience
ADDITIONAL COMPETENCIES:
- Excellent communication skills and ability to engage and influence senior executives and delivery managers.
- Decision-Making: Ability to make decisions that impact the success of assigned recruitment activities, i.e. results, deadlines, and budget and involves team members in making decisions to ensure senior and executive management is informed of the Company's ongoing recruitment process and future plans.
- Ability to delegate effectively and acknowledge accomplishments.
- Presentation Skills: able to demonstrate a sound knowledge of the subject matter expert ability to deliver information in a clear, concise, and logical manner and use audio-visual media to enhance presentations.
- Reporting Skill: Ability to create reports using various formulas in Excel (Vlookup, Pivot Etc)
1. Work as part of a software development team
2. Good working knowledge with Core & advance java
3. Understanding of Spring & hibernate frameworks
4. Write code per app specifications in Java with Spring and Hibernate Framework.
5. Should have worked on front end technologies.
6. Good understanding of MySQL database ,Should be able to design database
7. Test to ensure designs are in compliance with specifications
8. Should be able to design authentication service
9. Good experience in Java Spring,Angular 5,Web APIs
10.Analyze user requirements to determine how to translate into Java
11.Should have knowledge about third party authentication like Facebook login, google login and Twitter login along with push notification and payment gateways
12.Write well designed, testable, efficient code and make sure designs are in compliance with specifications
Skills and Experience preference :
- 0.6 to 3 years of overall experience in software development with any degree in Computer science or related subject.
- Strong in Core Java, J2EE, RMI, Web services.
- Competent JSP, Struts, SQL, OOPs and ORM technologies (hibernate).
- Strong understanding of design patterns and multithreading.
- Experience on working in high performing development teams using agile/ scrum methodologies and Tools; various code versioning systems, such as SVN.
- Ability to multi task and switch context to changing priorities in a high dynamic environment and proficient in troubleshooting skills, especially in complex application stacks.
- Experience in Test Driven Development and mobile platform is added advantage


