We are seeking a highly motivated and passionate Customer Support Representative to join our team and contribute to the creation of Cloud Native applications for our global clients. In this role, your focus will be on building strong customer relationships, understanding their unique needs, and assisting them in achieving their goals. Your proactive guidance will help clients optimize the value they derive from our product and ensure their success.
To thrive as a Customer Support Representative, it is essential to have a deep understanding of various customer success strategies and a genuine interest in ensuring the satisfaction and success of our clients. Your natural curiosity and empathy towards digital products and customers will play a key role in delivering exceptional support and driving customer satisfaction.
- Strong customer-centric mindset with a passion for providing exceptional support and ensuring customer satisfaction.
- Excellent interpersonal and communication skills to effectively engage and interact with customers.
- Active listening skills to understand customer needs, challenges, and goals accurately.
- Comprehensive understanding of customer products and their functionalities to address customer inquiries and provide accurate information.
- Excellent verbal and written communication skills to articulate information clearly and effectively to both technical and non-technical customers.
- Proficiency in documenting customer requirements, inquiries, and resolutions for reference and knowledge sharing.
- Ability to build and maintain strong customer relationships, fostering trust and confidence in our support services.
- Empathy and patience to understand and address customer concerns and challenges effectively.
- Excellent organizational skills to manage multiple customer inquiries and requests simultaneously, ensuring timely follow-up and resolution.
- Ability to prioritize tasks based on urgency and impact, providing efficient and effective support to customers.
- Eagerness to continuously learn and enhance product knowledge, customer support skills, and industry best practices.
Role and Responsibilities
- Engage with customers to understand their product changes, goals, challenges, and knowledge requirements.
- Foster strong relationships with customers, acting as a trusted point of contact for their support needs.
- Proactively communicate and collaborate with customers to gather feedback and ensure their requirements are effectively conveyed to the Product Development Team.
- Conduct thorough and detailed discussions with customers to capture their product change requests and goals.
- Document customer requirements, ensuring clarity and accuracy for seamless communication with the Product Development Team.
- Maintain a comprehensive record of customer interactions, inquiries, and requests for future reference and knowledge sharing.
- Collaborate closely with the Product Management Team to ensure a clear understanding of customer needs and facilitate the delivery of appropriate solutions.
- Provide regular updates to customers on the progress and status of their requests, ensuring transparency and customer satisfaction.
- Provide training and guidance to customers on product changes, features, and best practices, enabling them to maximize the value of our offerings.
- Actively follow up with customers to ensure their issues are resolved satisfactorily and provide necessary guidance or updates throughout the process.
- Gather and analyze customer feedback, identifying trends, pain points, and improvement opportunities.
- Act as a customer advocate within the organization, voicing customer concerns, requirements, and suggestions to relevant teams.
- Collaborate with internal teams to implement necessary changes or enhancements based on customer feedback, aiming to improve customer satisfaction and product usability.
- Education: BE(IT or CS) or MCA/MTech.
- Problem-solving capability, excellent communication, and documentation skills.
- 0-1 years of software development experience developing high-quality, large-scale consumer applications.
- Leverage sponsored certifications.
- Access to industry-best software development tools and practices.
- Exceptional mentorship.
- Accelerated Career Journey with Progression Visibility.
- Immense Learning Opportunities on Latest Technologies and Platforms.
- Competitive Pay and Comprehensive Rewards.
- Exposure to International Brands and Clients.
- On-Demand Salary.
- Health Insurance.
- Discounted Vouchers and Coupons.
- Annual Winter Shutdown.
Subodh PopalwarSoftware Engineer, Memorres
7EDGE is a Digital Product Engineering company with a team of creative thinkers, solution consultants and skilled engineers. We deliver modern applications with cloud-native services in the microservices architecture and AI capabilities for enterprises and startups.
We analyze and identify areas of improvement and help develop a strategic roadmap for our customers digital journey. Our core strength lies in the development of Web & Mobile applications using emerging technologies, which include React.js, Node.js, Python, React Native, Native Android, iOS, and AWS.
We specialize in building cloud-native, cross-platform applications on multi-stack programming languages using serverless and microservices architecture hosted on the cloud platform to ensure high scalability, maintainability, and security.
Roles and responsibilities:
- Fix an appointment for a sales meeting over a phone call.
- One should be able to convince an existing client or prospect of certain service.
- Answering customer information about B2B IT Services.
- Will be calling in regions like India, the US, Singapore, and Dubai.
- Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
- Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
- Following up on previous customers for potential sales.
- Maintaining records of customer contacts.
- Completing customer surveys to obtain information about potential customers.
- Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
- 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight.
- Multi-Tasker and a quick learner and implementer.
- On-the feet thinking and not just robotic process implementer.
- Recording client’s feedback on market information (If any).
- Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.
- Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
- Professional certification in sales and marketing will be an advantage.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Exceptional attention to detail.
- Ability to tolerate stress and pressure.
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
- Good Communication both verbal and written
- Analytical skills
- Team player
We are looking for a Customer Care Specialist who will be entrusted the following responsibilities
*Handle Customers Inbound And Outbound Calls.
* Solving day to day queries of parents and school admin .
* Explaining them About Products / Offers / Services as and when required
*Creating social media posts/contents and will be an integral part of the Digital Marketing team
Will be posted in a premiere school in Gurgaon who happens to be our client.
Qualifications : Graduate
Excellent English communication skills Verbal and Written
Technical Support Engineer – Elastic Stack
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Experience: Minimum 2 yrs
Package: upto 8 LPA
Job Description :
• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.
Note : Night Shift
Time : 6:30PM - 4:30AM
Fluent english is must
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high potential prospects Qualifications
• Bachelor's degree or equivalent experience in Business from a top University/College
• 0-1 year of sales or account management experience
• Excellent written and verbal communication skills
As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
Within 1 month
Within 3 months
Within 6 months
Within 12 months
What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
Greetings from Zealous Services !
Get Spot Offer for Freshers in BPO US Non Voice Process
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Reference Person: Malar HR
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Interview Time : Monday to Friday (10Am - 4Pm)
Interested Candidates can Walk in to the office premises directly.
Qualification - Eligibility Criteria : # Any Graduate/Diploma
Desired Experience : 0-1 Year
We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner
- Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Update customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback
- Great Communicator - We are looking for a communicator par excellence.
- Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
- Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
- Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients