Customer Support Executive

Market Research and Analysis :

- Conduct thorough market research to identify potential clients and business opportunities.

- Analyze market trends, competitors, and customer needs.

Lead Generation and Outreach :

- Identify and qualify leads through various channels, including cold calling, LinkedIn Outreach

- Build and maintain a robust pipeline of prospective clients.

Client Relationship Management :

- Establish and nurture relationships with potential clients to understand their needs and present appropriate solutions.

- Schedule meetings, presentations, and demonstrations(when needed)

Sales Support :

- Assist in the development of proposals, presentations, and contracts. (Basic knowledge of MS Suite)

- Collaborate with the sales team to develop strategies and achieve sales targets.

Reporting and Documentation :

- Maintain accurate and up-to-date records of all business development activities, database and client interactions.

- Prepare weekly reports on sales activities, pipeline status, and market feedback.

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

Hood is a new-age anonymous social network.

Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.

Role & Responsibilities

• Execute full lifecycle software development
• Architect and conceptualize the product from initiation
• Program well-designed, testable, efficient code Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Integrate software components into a fully functional software system

Qualifications: -

• Bachelor's degree in Computer Science, Software Engineering or a related technical discipline.
• 2-4 years of experience in software design and development.
• Strong coding skills (JavaScript/Typescript, Node.js).
• Strong database design (MySQL/DynamoDB) and query writing skills with a commitment to performance and efficiency.
• Working knowledge of RESTful API paradigms.
• Experience building distributed domain-driven microservices.
• Strong understanding of database and storage fundamentals.
• Experience with AWS stack.
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Knowledge of React.js is a plus.
• Startup experience is a plus.

What you can expect from us

1.Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill.

2.Health insurance for you and your family.

What happens after you apply?

Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.

Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.

Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.

Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.

If we mutually enjoy the 4 steps, we onboard you with a big smile :)

NOTE

At any step, if things don't work out, we will proactively send out an email. You are welcome to

ask for detailed feedback and re-apply in the future.

We prefer [Passion>Skills>Education]

• 6-13 years’ experience designing for high performing digital products across various domains
• Degree in design-related field or equivalent experience.
• Good understanding of design patterns, industry trends, and great approaches to solve problems
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Creative problem-solver with a strong eye for detail
• Experience and understanding of Responsive Web Design
• Experience with iOS and Android Mobile App Design
• Must have Software Proficiency with Figma, Sketch, Miro
• Proficient in wire-framing and comfortable producing concept sketches and user flows
• A passion for UX and User Research
• A strong portfolio which demonstrates work across a range of clients
• Strong experience of user research and usability testing
• Passionate about Design Thinking.
• Excellent verbal and written communications skills.
• Experience with accessibility, localization, and internationalization.
• Experience working directly with developers to ensure the successful implementation of a design specifications
• Familiarity with content strategy, content management, taxonomy and large scale digital publishing.
• Knowledge of HTML, CSS, and JavaScript.
• Knowledge with QA and testing methods is a plus.
• All candidates will be required to submit a portfolio of work samples and/or links to their work.