Customer Support Executive

at Bikefixup

Customer Support Executive

Bikefixup

Company

Home

Customer Support Executive

at Bikefixup

Posted by Mohit upadhyay

0 - 6 yrs

₹1L - ₹3L / yr

Faridabad

Skills

Communication Skills

English Proficiency

Sales

About Us: BikeFixUp offers high-quality bike repair and servicing, with doorstep solutions for customers' convenience. We pride ourselves on expert service and customer care, providing fast, reliable, and transparent motorcycle services.

Job Summary: As a Customer Support Executive, you will be the first point of contact for customers seeking assistance with bike servicing and repairs. You will provide excellent support via phone, email, and chat, addressing customer inquiries, booking services, resolving issues, and ensuring a smooth experience for our customers.

Responsibilities:

Respond to customer inquiries regarding services, booking appointments, and service-related issues.
Assist customers in scheduling repair and maintenance appointments, including doorstep services.
Provide real-time updates and status tracking of service requests.
Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.
Process payments and provide support for online and offline transactions.
Maintain knowledge of our services, policies, and procedures to provide accurate information.
Support the team with feedback and suggestions for improving customer service experiences.
Ensure high levels of customer satisfaction by providing timely and professional assistance.

Skills & Qualifications:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple customer inquiries simultaneously.
Familiarity with customer service software and ticketing systems is a plus.
Previous experience in customer service or support roles is preferred.
Empathy, patience, and a customer-first attitude.

Why Join Us:

Work in a fast-growing, customer-centric environment.
Opportunities for career growth and development.
A chance to make a real impact on customer satisfaction.

Responsibilities:

Respond to customer inquiries regarding services, booking appointments, and service-related issues.
Assist customers in scheduling repair and maintenance appointments, including doorstep services.
Provide real-time updates and status tracking of service requests.
Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.
Process payments and provide support for online and offline transactions.
Maintain knowledge of our services, policies, and procedures to provide accurate information.
Support the team with feedback and suggestions for improving customer service experiences.
Ensure high levels of customer satisfaction by providing timely and professional assistance.

Skills & Qualifications:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple customer inquiries simultaneously.
Familiarity with customer service software and ticketing systems is a plus.
Previous experience in customer service or support roles is preferred.
Empathy, patience, and a customer-first attitude.

Why Join Us:

Work in a fast-growing, customer-centric environment.
Opportunities for career growth and development.
A chance to make a real impact on customer satisfaction.

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About Bikefixup

Founded :

2020

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

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