Community manager - Malayalam - GyanApp

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

 

 

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

Job Activities: Story Telling Copy writing Content Generation Communication Photo and video editing Admin Jobs in office - ticketing, reservations,etc What we need to build 1. Relevant Communication to the World through Website, Blog and social media handles - FB, insta, Youtube, Twitter 2. Growth Hacking through Social Media StoryTeller/ Brand Manager To build the above, I am looking for a young, good storyteller who will head all the textual content/messaging that goes out to the World through all our multiple platforms. The title I would like to use is StoryTeller/ Brand Manager. To briefly list down responsibilities: 1. Messaging and Trip content and Upkeep of Website - Addition/Edition of content and design on Website. Basic SEO and Website Analytics. 2. Blogs - about 4-5 a month. Well researched with good pics and quality content 3. Story Telling on Social Media Platforms : a. Instagram posts - about 1 post a day, with relevant hashtags b. Facebook - 1 post a day c. Engage with twitter d. Youtube Videos - Before(Promotional) and after(Creating Recall and Ripple) every trip 4. Newsletters - Once a month 5. Writing Text for New Trip Proposals 6. Filling in with company's email communication whenever founder is travelling 7. Admin jobs in office Remuneration: 10K during probation 15K once the Job is offerred

Community Management-

• Create a friendly environment to facilitate high member satisfaction
• Be thoughtful while interacting with members.
• Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
• Seek out information about the business and personal objectives of tenant organizations and their individual members.
• Foster a sense of inclusivity where fresh ideas are welcome
• Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary.
• Oversee new member onboarding and member moves out of the space

 

Events Planning and Execution-

• Build a quarterly calendar of coworking events that engages all stakeholders:
• Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Future members: Lead generation and sales-related events
• Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community. 
• Manage to the allotted budget
• Present our community professionally
• With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup

 

Business Development-

• With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
• Conduct tours for prospective members
• Contact the local press and community leaders to generate interest in COWERKZ.
• Maintain a positive relationship with key vendors and our landlord

 

Facilities and Space Management-

• Manage all centre operations to the satisfaction of members
• Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
• Keep members aware of facilities issues that may impact them
• Utilize a variety of coworking software applications manage the space and membership
• Make recommendations to the owners about new features or perks that will entice members
• Submit maintenance tickets for repairs to the facility and key equipment
• Ensure cleaning is conducted to spec

 

 

Data accuracy-

• Ensuring member data is updated and is current in the cowork platform
• Ensuring lead data is updated in the CRM platform
• Ensuring Community Data is being updated in the events database

 

 

 

Experience and Requirements

• 2 years experience with increasing responsibility in either a sales or customer service role
• Experience in co -curricular activities a plus.
• Demonstrated project management skills
• Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Interest in working independently with only occasional interactions with the owners
• Fluent in English. Ability to speak additional language is a plus.
• A high level ethics, empathy and dependability

 

 

Qualifications

• Bachelor's degree or equivalent

1. Greet and welcome customers with a pleasant attitude 2. Inquire what customers are searching for and guide them to the respective staffs/floor/coordinator 3. Maintain safe and clean reception area by complying with procedures, rules, and regulations 4. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs 5. Contribute to team effort by accomplishing related results as needed

Job Summary Position: Project Manager Location: Hyderabad Company: Muditva Industries Private Limited Experience: 0-3 Level: Any graduation Open Positions: 5 Muditva is looking for a project coordinator who is People Friendly, Tech Savvy, with Excellent Written and Verbal Communication Skills. Muditva provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the IT, ITES, Digital Content, Education, Medical, Financial, and Media markets to make the decisions that matter most, all powered by the world's most trusted news organization. Purpose: The role and responsibilities of a Project Coordinator are usually a subset of that of a Project Manager. The primary responsibility of a project coordinator is to keep the project and all related processes running smoothly. Project teams often require coordination of activities, resources, equipment, and information Key Accountabilities: Attend client meetings and assist with determination of project requirements Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules? Prepare project organization and communication charts Effectively and accurately communicate relevant project information to the client and project team Ensure clients’ needs are met in a timely and cost effective manner Review field inspection reports from Consultants throughout the lifecycle of the project Skills: • Effective Interpersonal and Communication skills • Knowledge of project management principles • In depth information about the project area • Education • Organizing for results • Analytic skills • Qualifications OUR MUDITVA: At Muditva, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. As a High-Level Technology Start Up With more than 5 Locations, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual Orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Muditva is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us. More information about Muditva can be found on www.Muditva.Com Locations India – Hyderabad India Joining Immediate Contact Details Muditva Industries Private Limited Plot No.18, Mithila Nagar, Road No.12, Banjarahills, Hyderabad – 500 034 , Ph: 9100071580/3

If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference, we want to meet you. Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, Slack, Quora, LinkedIn and other strategically relevant online properties Use Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives Also responsible for customer support – answering questions however they come in (Phone, e-mail, Twitter) and managing any online feedback forums Develop and implement tactical plans — including inspired and moderated solutions — that build and nurture online communities Demonstrated expertise in engaging and activating community groups Demonstrated ability to work with client on developing on-brand messaging that best represents their voice and tone online and incentivizing user-generated content creation and sharing Excellent communication skills and creative writing skills.

• Community Management • Work closely with Brand and Digital Managers - marketing to develop, own and execute community strategy • Assist with editorial calendars, drive the ideas and concepts of engagement, and set the overall tone and direction of the community • Manage, publish content and monitor the customer relationship, community, and conversation on Facebook, Twitter, Pinterest, Instagram, Vine, Tumblr, SnapChat, Google+, Blogs, owned/on-site communities…. and more • Assist with seasonal and perennial moderation of user generated content • Listen and moderate brand mentions and sentiment across public and owned communities and conversations • Work closely with the Corporate Customer Relations Team to resolve customer service issues • Escalate issues which need attention across internal departments • Write copy consistent with the Brand voice to be used on all channels, solicit assistance from Brand copywriters as needed • Work closely with Graphic Designer on social specific imagery for various messaging and seasonal needs • Communicate content schedule each week to cross functional partners • Ensure proper tagging and tracking of all links with analytics tools • Partner with team to build authentic relationships with influencers and bloggers • Collaborate with the cross-functional teams to integrate brand into other marketing channel • Work closely with Analytics department on weekly, monthly, quarterly reporting to analyze trends, sales,traffic and growth • Research and monitor competitors presence in the social space and compile weekly reporting on most engaging content • Measure and report on business impact and customer sentiment for each social promotion and event • Communicate weekly with internal business partners on the status of social media initiatives • Provide regular qualitative and quantitative reporting on community feedback, broader conversation, and brand sentiment. • Maintain listening tools and monitoring/analytics software