Social Media Marketer

Familiarity with WordPress and content writing services is required. we not accept fresher. so apply only if you are serious authors

A backend developer is an engineer who can handle all the work of databases, servers,

systems engineering, and clients. Depending on the project, what customers need may

be a mobile stack, a Web stack, or a native application stack.

You will be responsible for:

 Build reusable code and libraries for future use.

 Own & build new modules/features end-to-end independently.

 Collaborate with other team members and stakeholders.

Required Skills :

 Thorough understanding of Node.js and Typescript.

 Excellence in at least one framework like strongloop loopback, express.js, sail.js, etc.

 Basic architectural understanding of modern day web applications

 Diligence for coding standards

 Must be good with git and git workflow

 Experience of external integrations is a plus

 Working knowledge of AWS or GCP or Azure - Expertise with linux based systems

 Experience with CI/CD tools like jenkins is a plus.

 Experience with testing and automation frameworks.

 Extensive understanding of RDBMS systems

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

•  Developing both frontend and backend of application using technologies like Java,   Angular, JavaScript, HTML5.
•  Designing user interactions on web pages.
•  Designing and Developing back end API's and databases.
•  Meeting both technical and customer’s needs.
•  Seeing through a project from conception to finished product.
•  Take complete ownership of the project and deliver with good quality.
•  Staying abreast of developments in web applications and programming languages.

• Relevant experience of 8+ yrs
• Strong communication, organizational skills. Good in Agile, Scrum, Dev-Ops practices.
• Proficiency with fundamental front end languages such as HTML5, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular, React and Amber.
• Proficiency in Java, Springboot, Microservices
• Familiarity with database technology such as PostgreSQL, MySQL, Oracle and MongoDB.
• Good in writing quality code and Unit Tests. Good knowledge of DevOps practices.
• Excellent verbal communication skills.
• Good problem solving skills

Your skills and experience should cover:

• 5+ years of experience with developing, deploying, and debugging solutions on the AWS platform using ALL AWS services such as S3, IAM, Lambda, API Gateway, RDS, Cognito, Cloudtrail, CodePipeline, Cloud Formation, Cloudwatch and WAF (Web Application Firewall).

• Amazon Web Services (AWS) Certified Developer: Associate, is required; Amazon Web Services (AWS) DevOps Engineer: Professional, preferred.

• 5+ years of experience using one or more modern programming languages (Python, Node.js).

• Hands-on experience migrating data to the AWS cloud platform

• Experience with Scrum/Agile methodology.

• Good understanding of core AWS services, uses, and basic AWS architecture best practices (including security and scalability)

• Experience with AWS Data Storage Tools.

• Experience in Configure and implement AWS tools such as CloudWatch, CloudTrail and direct system logs for monitoring.

• Experience working with GIT, or similar tools.

• Ability to communicate and represent AWS Recommendations and Standards.

The following areas are highly advantageous:

• Experience with Docker

• Experience with PostgreSQL database

• Design and create industry-leading motion graphics for video deliverables.
• Prepare design plan, concept, and layout for motion graphics projects.
• Create and deliver motion graphics in various media including web, mobile, etc.
• Work with art and creative teams to understand project scope and objectives.
• Assist in selecting audio, video, colors, animation, etc. for graphic design.
• Work with creative director, producers, and other designers to resolve technical and / or design issues.
• Edit raw video footage and add effects/elements to enhance motion graphics.
• Assist in designing and creating storyboards.
• Participate in the brainstorming session to share new design perspectives and ideas.
• Maintain and follow best practices for versioning control, naming convention and organization of graphics files.
• Maintain up - to - date knowledge about latest graphic design techniques.
• Ensure compliance with company guidelines and design standards.