Community Manager

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

About the Role

We are seeking a Senior Technical Developer to take full ownership of our Dynamics 365 environment. This is a role for a "Technical Heavyweight" who can design scalable services, solve complex architectural puzzles, and mentor the next generation of developers. You will be responsible for the end-to-end technical health of our Project Operations (PO) and Project Service Automation (PSA) solutions.

Key Responsibilities

• Scalable Engineering: Design and maintain high-traffic services on the D365 platform.
• Architectural Design: Convert complex business needs into deep system-level specifications.
• Technical Ownership: Lead the entire delivery cycle—from technical specs and coding to creating runbooks.
• Code Excellence: Perform rigorous code reviews and implement unit testing to ensure high-quality releases.
• Documentation: Write precise technical guides for all configurations and custom code.
• Mentorship: Act as a coach for intermediate developers, promoting industry best practices and clean code.
• Agile Collaboration: Partner with cross-functional teams to define user stories and development estimates.

Requires Technical Skills

• Core Development: Expert-level C# and advanced Plugin Development.
• Azure Integration: Proficiency in Azure Functions and API Integration with CRM.
• Automation: Deep knowledge of Cloud Flows (Power Automate) and Custom Workflows.
• API Mastery: Experience with SharePoint Web API and D365 CRM/CE API development.
• Product Knowledge: Extensive experience with D365 Project Operations (PO) and Project Service Automation (PSA).
• Good to Have / Preferred
• Power Platform: Experience with Custom Connectors and Canvas App development.

Qualification

• Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
• Professional Background: Significant tenure as a D365 Consultant with a focus on Technical Architecture.
• Certifications: Microsoft Certified: Power Platform Developer Associate or D365 Finance and Operations Apps Developer.

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We are seeking a passionate and knowledgeable Data Science and Data Analyst Trainer to deliver engaging and industry-relevant training programs. The trainer will be responsible for teaching core concepts in data analytics, machine learning, data visualization, and related tools and technologies. The ideal candidate will have hands-on experience in the data domain with 2-5 years and a flair for teaching and mentoring students or working professionals.

• Excellent verbal & written communication skills.
• Manage Email Process- Payment, Refunds, Cancellation etc.
• Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
• Knowledge of payments and fintech would be plus

1. SAP SD(Sales and Distribution) - HANA Sales of S/4 HANA

2. O2C(Order To Cash ) business process expertise,

3. SAP SD Implementation/Support/Development project expertise.

4. Exposure to SAP SD configurations (O2C processes, Pricing Procedure, Revenue account determination, Credit Management, Rebate Processing, Batch Management, Consignment, Stock transport orders)

5. S/4 Migration/Implementation/AMS experience

JD:

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Responsibilities:

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognise and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.

Requirements:

• You write high quality, maintainable, and robust code.
• You recognise and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.