Community Manager

6 days WFO

Strong Content Writer / AI Content Marketing Specialist

Mandatory (Experience 1) – Must have 3+ years of experience in content writing, content marketing, editorial, journalism, or Digital Content roles.

Mandatory (Experience 2) – Must have a Journalism or Editorial background, with strong writing, storytelling, editing, proofreading, and content structuring skills.

Mandatory (Experience 3) – Must have hands-on experience in Content Marketing, including creating blogs, website content, thought leadership articles, landing pages, newsletters, or marketing collateral.

Mandatory (Experience 4) – Must have practical exposure to AI-powered content creation tools such as ChatGPT, Claude, Gemini, Jasper, Copy.ai, or similar AI writing platforms. Candidates who have actively leveraged AI to improve content quality and productivity will be highly preferred.

Mandatory (Experience 5) – Must have a strong understanding of SEO content writing, including keyword research, search intent, on-page SEO, content optimization, and writing content that ranks organically.

Mandatory (Experience 6) – Must have strong communication and stakeholder collaboration skills with the ability to manage multiple content deliverables within deadlines.

We seek a skilled and motivated Azure DevOps engineer to join our dynamic team. The ideal candidate will design, implement, and manage CI/CD pipelines, automate deployments, and optimize cloud infrastructure using Azure DevOps tools and services. You will collaborate closely with development and IT teams to ensure seamless integration and delivery of software solutions in a fast-paced environment.

Responsibilities:

• Design, implement, and manage CI/CD pipelines using Azure DevOps.
• Automate infrastructure provisioning and deployments using Infrastructure as Code (IaC) tools like Terraform, ARM templates, or Azure CLI.
• Monitor and optimize Azure environments to ensure high availability, performance, and security.
• Collaborate with development, QA, and IT teams to streamline the software development lifecycle (SDLC).
• Troubleshoot and resolve issues related to build, deployment, and infrastructure.
• Implement and manage version control systems, primarily using Git.
• Manage containerization and orchestration using tools like Docker and Kubernetes.
• Ensure compliance with industry standards and best practices for security, scalability, and reliability.

Who we are:

MangoApps is a modern, cloud-based platform that unifies content, communication, training, and operations for the entire organization in one single platform. Unlike tens of point solutions, our integrated approach provides a unified employee experience that saves time and company costs.

As large enterprises invest in MangoApps, we need strategic and high-energy techno-functional talent, who will create, develop, and maintain one-on-one relationships with our enterprise customers. In this role, you will be responsible for onboarding large enterprise accounts on to MangoApps platform. Driving ongoing implementation and providing world class support would be one of your key KRA's. You will also partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for these customers.

The Opportunity:

• You will be an expert on MangoApps platform driving the end-to-end implementation to meet the customer technical and business requirements. You will also serve as the primary point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction.
• You will work like a Forward Deployed Engineer (FDE), with an ability to work directly in customer environments to diagnose, troubleshoot, and implement solutions in close to real time by collaborating closely with Engineering, DevOps, QA and Product teams.
• You will translate customer-specific requirements into scalable product improvements and engineering inputs.
• You will participate in project-based, architectural and design discussions to ensure solutions are optimal for customers. You will ensure timely response and resolution to technical and product related incidents.
• You are expected to own support escalations and investigate technical issues and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers.
• Conducting regular status calls and business reviews would be part of your responsibilities as a TAM on the Mango team. You will assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn.
• You will proactively update customers about product enhancements, upgrade and ensure necessary action to maintain availability and customer satisfaction.
• You will be responsible for enabling our customers with sound product knowledge. You will be conducting live training sessions for customers in onboarding phase.

What makes you a great fit for our team:

• 5+ years of experience leading technical implementations and ongoing technical relationships requiring ownership and execution of complex, client-facing enterprise projects with senior internal and external stakeholders.
• Effective communication skills including active listening skills, understanding non-verbal signs (even over zoom! ) storytelling and rapport building. Strong exposure with handling US customers.
• Strong customer orientation with an eagerness and ability to tune, tweak and improve a rapidly evolving client engagement process.
• Solid Understanding of Cloud & SaaS Architecture, with Working knowledge of: Cloud environments (AWS/Azure/GCP basics) and System integrations, authentication (SSO, APIs).
• Strong Hands-On Technical Debugging skills with ability to diagnose and troubleshoot issues in live customer environments working with APIs, logs, integrations and cloud environments. You should be adept at Breaking down complex issues, Identify root cause (not just symptoms) and propose practical, implementable fixes.
• Excellent problem-solving skills with an ability to manage multiple, complex, high-priority tasks, and situations across multiple accounts.
• Strong conflict resolution and negotiation skills with a sense of urgency in driving to closure escalations and open technical issues.
• Highly efficient team player, with the ability to work independently to juggle multiple priorities in a fast-paced and fluid environment.
• You thrive in a fast-paced and dynamic environment and are a self-starter who gets things across the finish line.
• Ability to curate training contents and presentations for Product training sessions.
• Prior experience in architecting, developing and seeding customer facing intranets with high value content to drive user adoption is highly desirable.

Why work with us:

• We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra

• Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.

• MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you're looking to make an impact, MangoApps is the place for you.

• We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.

• A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019

• As a group, we are flat and treat everyone the same.

Benefits:

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations, we provide some comprehensive benefits.

• Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
• Accident Insurance for each employee.

About You:

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
• Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
• Entrepreneurial: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Thrive in a start-up mentality with a whatever it takes attitude.

Business Development Manager Responsibilities:

• Familiarising yourself with all products and services offered by our company
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department
• Attending networking activities to research and connect with prospective clients
• Maintaining meaningful relationships with existing clients to ensure that they are retained
• Suggesting upgrades or added products and services that may be of interest to clients
• Crafting business proposals and contracts to draw in more revenue from clients
• Negotiating with clients to secure the most attractive prices
• Equipping staff with the technical and social skills needed to enhance sales
• Reviewing clients' feedback and implementing necessary changes
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant

         Business Development Manager Requirements: 

• Degree in marketing, business administration, or similar.
• 2+ years of experience
• Intuitive and insightful, particularly regarding human behaviour
• Ability to generate revenue by identifying pain points and suggesting suitable products or services
• Professional yet affable disposition
• Neat, well-groomed appearance
• Great networking skills
• Excellent written and verbal communication
• Resourceful, with outstanding research skills
• Emboldened by challenges

       Notes:

• The role is for international market
• Prior experience in Digital Marketing would be a bonus
• The company has US based operations

       Location : Noida .

    Hope you Reply as soon.

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