Community Manager
Wellness Brand
1 - 5 yrs
Best in industry
Noida
Skills
Community Management
About Company
Our client is a community-based marketplace for global wellness entrepreneurs (both in services and products) and consumers. They provide platform and technology to enable sustainable & holistic wellness professionals to be successful. For the consumers, they create health awareness through our enriching content and help them reach their health goals through our world-class Experts, tools, programs and products.
Key Responsibilities:
- Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create a social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
- Responsible for developing a sense of community amongst the Client creator base
- Ensure all Client creators are benefiting from the community
- Formulate customer delight moments
- Develop non-product solutions that will enable retention and increase customer satisfaction
- Develop partnerships that will help in creator retention
Requirements:
- Graduate with 1-3 years experience in social media & community management
- Active and engaged participant in social media
- Strong verbal, written and presentation skills to communicate effectively
- Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
- Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
- Ability to identify and track relevant community KPIs
- Good network among influencers
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