Community Manager

Wellness Brand

Community Manager

Merito

Company

Home

Community Manager

at Wellness Brand

Agency job

via Merito

1 - 5 yrs

Best in industry

Noida

Skills

Community Management

About Company

Our client is a community-based marketplace for global wellness entrepreneurs (both in services and products) and consumers. They provide platform and technology to enable sustainable & holistic wellness professionals to be successful. For the consumers, they create health awareness through our enriching content and help them reach their health goals through our world-class Experts, tools, programs and products.

Key Responsibilities:

Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more
Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
Create a social engagement playbook/guidelines for community moderators
Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)

Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Requirements:

Graduate with 1-3 years experience in social media & community management
Active and engaged participant in social media
Strong verbal, written and presentation skills to communicate effectively
Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
Ability to identify and track relevant community KPIs

Good network among influencers

About Company

Key Responsibilities:

Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more
Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
Create a social engagement playbook/guidelines for community moderators
Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)

Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Requirements:

Graduate with 1-3 years experience in social media & community management
Active and engaged participant in social media
Strong verbal, written and presentation skills to communicate effectively
Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
Ability to identify and track relevant community KPIs

Good network among influencers

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