Client Interatcion and Community Manager

Required Skills (more the better):

• PHP, Laravel, MySQL/ MariaDB, HTML5, CSS3, JavaScript, AJAX/ Fetch, jQuery, Web services and APIs
• MVC framework, Design Patterns, Authentication, Eloquent, Providers, Middleware, Supervisor, Cron Jobs, Postman etc.
• Experience of entire software development lifecycle
• Project delivery experience and has handled clients directly

• Managed a team of at least 4 developers
• Client Interaction and requirements management

Additional Skills:

• Versioning tools such as Git, Bit Bucket, and concepts like branching
• DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage

Responsibilities will include:

• Writing clean, well-designed code
• Debugging code and fixing bugs
• Ensuring code quality and security by following industry standards
• Managing code repositories and deploying builds
• Contributing to all phases of the development lifecycle
• Participating in team meetings and client meetings/ calls
• Learning new technologies

Why should I join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.

You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.

The company offers benefits like

• Healthcare coverage (including Covid-19 vaccination reimbursement)
• Technical certification fee reimbursements
• Technical training fee reimbursements
• 5-day work week
• Flexible working hours
• Hybrid working

Roles & Responsibilities:

• Product testing and quality assurance
• Working closely with the product team to identify, reproduce, and report issues
• Ensuring product stability, usability, and performance

Required Skills:

• Excellent communication skills (verbal & written)
• Good analytical, problem-solving, and decision-making skills
• Adaptability to changing work environments and technologies
• Eagerness to learn and grow in a SaaS product-based environment
• Basic knowledge of relevant QA/testing tools (good to have)

🌟 About the Role:

As a BD Associate – Lead Generation & Academic Counselling, you’ll play a key role in:

🔸 Driving lead generation strategies

🔹 Guiding students on the right academic & career paths

🔸 Promoting KnowledgeChakra’s innovative learning solutions

🔹 Building strong student relationships and growing our learner base

🔸 Maintaining outreach & performance data

1. Need Senior DC Billing Architect\Lead having 4-12 years of experience in PnC Domain & DC Billing.
2. He must have worked on multiple DC Implementation projects and should have sound knowledge of Duck Creek Billing with good hands on experience.
3. Must have good communication skills and should be able to drive\participate in technical discussions with Client technical team.

1. 6 months to 4 years hands on experience of PHP Laravel framework. 
2. Candidates from Gujarat can apply.

3. Candidates can also apply if willing to relocate.

4. 5 days working from office only.

• Security Engineer (experience 5 to 7 years)
  • Experience in managing and administering Zscalar DLP
  o Primary responsibility is to manage Data Loss Prevention solution who has experience in analyzing the DLP logs, defining relevant policies, understanding data exfiltration techniques, etc)
  • Solution: Zscalar
  • Location: Mumbai

Any Technical Graduate related to Computer / IT. BCA / MCA, BSC IT / MSC IT, BE / B. Tech, 3 year Computer Diploma / DCA after 12th , Computer science Grads / PG, Bachelor in Computer management, PGD ISM. GNIIT etc. / CCNA certified.
Non-Technical Graduates / mechanical / electrical / civil engineers are not eligible.
Skill set
Minimum 6 months from in a networking troubleshooting process.
Certification on networking concepts will be preferred / desired but not mandate.
Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies.
Basics understanding of Hardware and Software.
Should possess good English verbal skills
Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing 25 WPM and 80% accuracy.
Should be ok with Night Shifts and Willing to work from Office – Transport boundary attached.
Job Responsibility
L1 Network Tech Support –Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. Acquiring knowledge about the newly released products and recent updates.
Willing to provide resolution in the first interaction with the customer.
Excellent Customer Service Skill Set by providing a friendly environment, which includes greeting and acknowledging every customer.
Interview
RMG Screening
VnA Round – Versant 57-58 quality
Tech Test & Typing Test
OPS Round.
Transport Boundary
Hiring zone list AttachedOther important things

• Joining location Noida and it is Work from Office only (no work from home).

• Candidate should have got at least 1 shot of covid vaccination.

• Candidate should be as per transport boundary only. People in no hiring zone to relocate in hiring zone first.

• Candidate should be ok with 24*7 and no planned leave in next 3 months

• 2 week off split.

• Prior exp in chat int. Ecomm is mandatory.

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.