Client Interatcion and Community Manager

Hiring: Salesforce Release Manager

📍 Location: Remote and Contract

💼 Experience: 6+ Years

Job Summary

We are looking for an experienced Salesforce Release Manager with 6+ years of experience.

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind thatit is looking to add a Customer Support Generalist to our

growing team. Working in the CEST time zone and reporting to the Senior Manager of

Global Support, you will have the opportunity to help support our internal teams and

accelerate our growth. We believe in bringing your whole self to work. We are committed to

building a diverse team and embracing an inclusive culture. If you are looking to get in on

the ground floor of a high-growth startup and be a part of a founding team, we’re excited to

chat with you.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Support Generalist, you’ll be responsible for:

 Supporting our internal Customer Experience Team by fulfilling Partner Requests

 Uploading settings in Bulk for our Partners

 Assisting in Property Management System Migrations

 Adding newly translated articles to our Help Center and updating existing articles

 Collaborating cross-functionally to share and learn from best practices

 Assisting our Customer Success team to prep for Executive Business Reviews

 Assisting our Customer Success team with Booking Reviews

 Providing thoughtful, empathetic, and personalized email communication postimplementation

 Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful

in this role will be:

 Curious: By nature, you have a knack for learning the ins-and-outs of software

 Going: You love going above and for teammates and customers

 Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

 Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

 Outgoing: You are enthusiastic and confident in your ability to quickly connect with

new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking

for in a candidate:

 1+ years of experience working in Customer Support or Service

 Willing and able to work in the CEST Time Zone

 Fluent in Spanish

 Strong communication skill and experience communicating difficult, technical

concepts in a professional and thoughtful way

 An empathetic approach with the ability to understand customer pain points and

genuine desire to help our internal team resolve issues

 A drive to identify creative ways to improve the customer experience and don’t

hesitate to suggest new, out-of-the-box ideas

 The desire to dive into issues and understand what is going on beneath the surface.

You know when something is over your head and are not afraid to ask for help

 Experience balancing multiple tasks and customer needs simultaneously. Ability to

prioritize your workday independently

 Ability to handle working in a fast-paced work environment

 Experience working with software or the ability to learn a wide variety of tools.

 Clear, concise, and effective written and oral communication skills.

 Familiarity with Property Management Systems and/or the vacation rental market

 Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a

member of the hiring team and if there is a match in your experience and the role,

you will:

 Have a video conversation with someone on our Recruiting team. This is a high-level

conversation about your experience and interest, but also an opportunity for you to

learn more about us

 Complete a writing assignment

 Meet with our Manager of Global Support for a deeper dive video conversation

 Meet with Director of Special Projects, and Head of Commercial

 Speak with our Co-Founder as a final step

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Developing front end website and back-end website applications.

• Seeing through a project from conception to finished product.

• Designing and developing integrations with 3rd party apps.

• Working on Next JS and Node JS .

• Design, build and maintain SaaS-based products.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Web services and Integration with Business applications and various softwares

• Work with outside data sources and API’s, REST API's

• Unit-test code for robustness

• Work on bug fixing and improving application performance.

Requirements:

• Experience of 1-3 years.

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.

• Proficiency with languages such as React JS, Next JS, Node JS, PHP Laravel, Angular, WordPress, REST API's

• Excellent verbal communication skills.

• Good problem-solving skills.

• Knowledge of software development principles and design patterns.

• Excellent problem-solving skills and ability to learn new technologies quickly.

• Strong communication skills and ability to work collaboratively in a team environment.

Job Type: Full-Time, 9 am to 6:30 pm (Monday to Friday)

Dear Candidate

Greetings from App Ideas Infotech Pvt Ltd

Designation: Business Development Executive

Min. Experience:- 0 to 1 Year

Job Location: A’bad (Nikol)

Bond:- 1 Year

Salary :- No bar for right candidate (Depends on Skills and experience)

Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others

Roles & Responsibilities:-

• Interest in Online Marketing
• Experience in bidding profiles will be an extra advantage
• Lead Generation through Bidding, Email Marketing, Social Media Marketing
• Good Communication skills
• Clients Communication & Other
  
  

Benefits of working with our company:-

• Only 5 days working,
• We provide training,
• Great Career enhancement opportunity,
• Excellent learning opportunities,
• Paid Leaves, festival leaves, Cultural events, Month end party and others

If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.

With Regards,

Trusha Kachhadiya

HR Executive

App Ideas Infotech Pvt Ltd

Web: http://www.theappideas.com/">www.http://www.theappideas.com/">theappideas.com