Client Interatcion and Community Manager

Job Overview:

We are looking for a creative 2D Illustrator to produce engaging visuals for digital and print media.

Responsibilities:

• Create original illustrations based on briefs
• Collaborate with the creative team
• Revise artwork as needed
• Meet deadlines

Requirements:

• Strong illustration portfolio
• Proficiency in tools like Adobe Illustrator/Photoshop
• Good understanding of color, composition, and design
• Attention to detail and time management

Preferred:

• Experience in animation, gaming, or publishing 

Job Description: Software Engineer - Backend ( 3-5 Years)

Location: Bangalore

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives

through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

●Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to

discover our genius zones, driven by self-awareness and integrity. No excuses.

●Understanding through Listening and Speaking the Truth: Transparency, radical candor,

and authenticity define our communication. We challenge ideas, but once decisions are

made, we commit fully.

●I Win for Teamwin: We operate within our genius zones, taking ownership of our work

and inspiring our team with energy and attitude to win together.

Responsibilities:

• Contribute to the entire implementation process including driving the definition of improvements based on business needs and architectural improvements.

• Review code for quality and implementation of best practices.

• Promote coding, testing, and deployment best practices through hands-on research and demonstration.

• Write testable code that enables extremely high levels of code coverage.

• Ability to review frameworks and design principles toward suitability in the project context.

• Candidates who will demonstrate an ability to identify an opportunity lay out a rational plan for pursuing that opportunity, and see it through to completion.

Requirements:

• Engineering graduate with 3+ years of experience in software product development.

• Proficient in Python, Django, Pandas, GitHub, and AWS.

• Good knowledge of PostgreSQL, and MongoDB.

• Strong Experience in designing REST APIs.

• Experience with working on scalable interactive web applications.

• A clear understanding of software design constructs and their implementation.

• Understanding of the threading limitations of Python and multi-process architecture.

• Familiarity with some ORM (Object Relational Mapper) libraries.

• Good understanding of Test Driven Development.

• Unit and Integration testing.

• Preferred exposure to Finance domain.

• Strong written and oral communication skills.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using React Js, MySQL, JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. 

Responsibilities

- Must have

    - Experience with React and Redux or similar programming

    - Experience in Rest API integration

    - Passionate about user experience

     - Android and IOS development

- Other requirements

    - Good knowledge of Javascript functions and operators

    - Responsibility for major tasks and chores

    - Willing to resolve technical debt in the early step

    - Good understanding of sprint cycle in agile

    - Can communicate with developers and non-developers

    - Can work independently but a great collaborator

    - Serverless API experience is not counted

    - Good to have Git workflow knowledge

    - Good to have Github collaboration experience

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object-oriented web applications in React Js, MySQL, JavaScript, HTML5, and CSS3