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Client Interatcion and Community Manager
Client Interatcion and Community Manager

Client Interatcion and Community Manager at Damaru Yoga and Sound Therapy · Ahmedabad · 1 - 2 years · ₹3L - ₹4L / yr · Bootstrapped · Posted 16 May 2025

Damaru Yoga and Sound Therapy's logo

Client Interatcion and Community Manager

MAULI BAVISKER's profile picture
Posted by MAULI BAVISKER
1 - 2 yrs
₹3L - ₹4L / yr
Ahmedabad
Skills
English Proficiency
Marketing & Communication
Effective communication
Lead management
Community Management
Content Strategy
Office Assistant
centre manager
Sales and operations planning
Education & Research Management
Health information management

The job would entail managing. nurturing and converting leads generated from the ads and promotions. Client interaction via phone, whataspp. Community management on the LMS and Whatsapp community. Creating Reports, analytics and presentations for the sales funnel, Centre Manager who can coordinate amidst the marketing, ops, social media and trainers team and maintain an effective schedule of services to be offered annually. Additionally, Ability to multitask and work as executive assistant would be appreciated,

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About Damaru Yoga and Sound Therapy

Founded :
2018
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

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● Closely involved in cross-checking, approving, and overseeing social media postings.

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Experience Level: 2+ years

Location: Bangalore


Job Description: As a Sales Manager in our Real Estate Division, you will be responsible for driving sales by following up on leads generated through our online campaigns, nurturing prospective clients, and guiding them through the property purchase process. Your primary goal will be to convert prospective leads into buyers by providing expert guidance, arranging site visits, showcasing properties of our clients, and closing sales, all while maintaining the unified communication which reflects the brands value and positioning.


Responsibilities:

Lead Follow-up &. Nurturing:

Timely reach out to leads generated through online campaigns via calls, emails, or messages. Maintain regular contact to build relationships and trust.


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Understand client requirements, preferences, and budgets to engage rightly.


Property Site Visits:

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Sales Conversion:

Help clients through the sales process, negotiate terms, and close deals effectively.


Documentation & Coordination:

Assist clients with documentation, paperwork, and coordinate with internal teams and clients to ensure a smooth transaction.


Market & Product Knowledge:

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Reporting:

Maintain detailed records of client interactions, follow-ups, and sales pipeline. Provide feedback to the management for overall strategy improvements on regular basis.


Requirements & Qualifications

Educational Qualification:

Bachelor's degree in Business / Marketing.


Experience:

3-4 years of proven sales experience, preferably in real estate.


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o Excellent communication and interpersonal skills

o Strong negotiation and convincing abilities

o Self-motivated and target-driven mindset

o Ability to work independently and as part of a team

Additional Requirements:

o Valid driving license and willingness to travel for site visits

o Willingness to work on weekends

o Ability to handle multiple leads and prioritize effectively


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Competitive salary as per industry standards

Attractive commission structure based on sales performance

Opportunities for career growth and professional development

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  • Understand client businesses, services, target audiences, competitors, challenges, and growth objectives.
  • Conduct regular client communication through email, WhatsApp, meetings, and project channels.
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  • Handle client concerns professionally and coordinate internally to resolve issues.
  • Maintain a proactive communication approach rather than waiting for clients to ask for updates.
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2. Client Onboarding & Project Initiation

  • Manage the initial onboarding process for new clients.
  • Collect required business information like branding assets, website access, Google Business Profile access, social media access and other project requirements.
  • Prepare and share access/requirement sheets.
  • Coordinate payment confirmation and project onboarding requirements.
  • Ensure projects are properly onboarded into the internal CRM/project-management system.
  • Establish project scope, deliverables, responsibilities, timelines, and dependencies.
  • Coordinate internal kickoff activities between relevant departments.
  • Ensure the team has sufficient information and resources before beginning execution.


3. Project Management:

  • Manage multiple client projects simultaneously.
  • Create, prioritize, and track internal tasks.
  • Coordinate deadlines across multiple departments.
  • Monitor project dependencies and identify blockers.
  • Follow up with team members on pending tasks.
  • Escalate critical delays or issues to management.
  • Maintain project momentum and ensure deliverables are completed within agreed timelines.
  • Coordinate internal meetings, standups, reviews, and project discussions.
  • Prepare meeting notes, MOMs, action items, and follow-ups.
  • Maintain visibility over project status from initiation to completion


4. Financial & Commercial Coordination:

  • Coordinate with finance regarding invoices, payment confirmations, renewals, and outstanding payments.
  • Follow up with clients regarding pending payments where required.
  • Track hosting renewals and recurring service requirements.
  • Identify opportunities for additional services and account expansion.
  • Support upselling and cross-selling of relevant agency services.
  • Ensure commercial commitments remain aligned with actual project scope.


5. Quality Assurance:

Before deliverables are shared with clients:

  • Review content for accuracy and completeness.
  • Check design consistency.
  • Verify branding.
  • Review website functionality.
  • Check SEO implementation.
  • Review creative quality.
  • Confirm client requirements have been addressed.
  • Identify missing elements or inconsistencies.
  • Ensure deliverables meet agency standards.

The objective is to act as a quality-control layer between internal execution and client delivery.


6. Working Hours & International Client Coordination:

  • Primarily operate within standard office working hours while maintaining flexibility based on client requirements.
  • Attend occasional meetings or client calls outside standard office hours to accommodate international clients across Canada, Australia, the United States, and other international time zones.
  • Coordinate with international clients when required for project discussions, approvals, strategy sessions, presentations, and urgent matters.
  • Demonstrate flexibility in managing different time zones while ensuring client communication and project requirements remain on schedule.
  • Outside-office-hour meetings are generally scheduled based on client availability in advance, project requirements, and business priorities, rather than as a fixed extended working schedule.


Educational Qualification & Experience:

  • Bachelor's degree in Marketing, Digital Marketing, Business Administration, Communications, Management, or a related field.
  • A postgraduate qualification in Marketing, Business Management, Digital Marketing, or a related discipline is an added advantage.
  • Strong written and verbal English communication.
  • 1-3+ years of experience in digital marketing, client servicing, account management and project management.
  • Experience managing multiple clients and projects simultaneously.
  • Experience working with international clients, preferably across Dubai, Canada, Australia, the United States, and other international markets.


Ideal Candidate Profile:

The ideal person for this role should be:

  • Highly organized and proactive.
  • Comfortable managing multiple projects simultaneously.
  • Strong in client communication.
  • Comfortable working with technical and non-technical teams.
  • Business-minded rather than task-oriented.
  • Able to understand both marketing strategy and execution.
  • Comfortable with ambiguity and changing priorities.
  • Strong at follow-ups and accountability.
  • Detail-oriented without losing sight of the bigger picture.
  • Curious about AI and emerging marketing technologies.
  • Comfortable taking ownership of problems instead of simply escalating them.
  • Able to convert client requirements into structured internal execution.


Work Location: In person

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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