Engagement Manager

Exp : 4+ years

Note : Current location should be Bangalore or Chennai

Must To Have Skills: Experience in ServiceNow IT Operations Management.

- Good To Have Skills: Experience in ServiceNow IT Service Management.

- Strong understanding of ITIL processes and best practices.

- Experience in designing and implementing ServiceNow workflows, forms, and reports.

- Experience in integrating ServiceNow with other systems.

- Experience in developing and maintaining technical documentation.

Summary of Role

We are looking for a passionate and skilled Product Manager, we expect you to bring a fresh pair of eyes for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working to deliver winning products. 

Must Have Background for this Role:

• Min 4-6 years of strong experience in product management role.
• Bachelor’s degree (MBA preferred)

Required Skills for this Role: 

• Define the product strategy and roadmap
• Build innovative financial products in a cross-functional team. Deeply understand the needs and problems of our users. 
• Develop product positioning strategies.
• Work closely with engineering to ensure developers understand the required functionality and are building the right functionality to meet the market need and are easy to implement and maintain.
• Recommend and drive implementation of improvements to the product development process
• Document and manage the user experience.
• Proven problem-solving capabilities.
• Deliver a monthly revenue forecast.

Also Nice to Have Skills and Background: 

• Excellent written and verbal communication skills 
• Excellent teamwork skills
• Demonstrated success defining and launching excellent products

• Convert prospects into customers by showcasing suitable residential properties, aligning with their investment needs.
• Utilize leads from the Marketing team and generate self-leads through local activities.
• Conduct site visits, address queries, and liaise with developers or our Developer Relations Team for clarifications.
• Ensure compliance with operations processes, guaranteeing customer satisfaction at all touchpoints.
• Provide after-sales services and assist customers in obtaining home loans.
• Promote and sell real estate properties to prospective clients.
• Develop and maintain strong relationships with clients, builders, developers, and industry professionals.
• Meet sales targets, contributing to the growth and success of the real estate firm.
• Identify potential clients through networking, cold calling, and other lead generation techniques.
• Provide guidance to clients in making informed decisions about real estate investments.
• Negotiate terms and conditions of sales contracts, prepare documents, and facilitate smooth transactions.
• Stay informed about market trends, property values, and legal requirements related to real estate transactions.

Proven SEO experience

Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

Solid understanding of performance marketing, conversion, and online customer acquisition

In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

Experience with A/B and multivariate experiments

Working knowledge of HTML, CSS, and JavaScript development and constraints

Knowledge of ranking factors and search engine algorithms

Up-to-date with the latest trends and best practices in SEO and SEM

We are looking for a Java developer responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.

Backend (Mandatory/Must to have skills) :

1. Core Java/Java8,
2. Spring boot,
3. Spring Security,
4. Hibernate or any other ORM (Object Relational Mapping) framework.
5. SQL/PL-SQL (Oracle or Mysql or postgresql) but mostly Oracle
6. Restful webservices
7. Git

Backend (Good to have skills) :

1. Knowledge of SOAP based webservices
2. Struts framework
3. Microservices

Backend (Not absolutely necessary but plus point if candidate has knowledge about ) :

1. Docker
2. Apache Kafka/ any other messaging queue tool like RabbitMQ, ActiveMQ etc.,)
3. Cloud experience AWS/Azure

Responsibilities:

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization and automatization

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.

Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

‍ Reach me on shankar at opscruise.com

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

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• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

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The ideal candidate must have the following qualifications.

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

Most importantly, you should be someone who is creative and passionate about building new and innovative products that solve tough real-world problems.

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Chennai, India

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• Contributing to design and planning of Physical infrastructure
• Performing installation of applications.
• Providing Application Operations
• Performing day-to-day Application administrations tasks
• Providing support for the transition of applications in operations
• Performing monitoring of the IT infrastructure services /application
• Contributing to onboarding of Supported Applications onto Monitoring Platform · Performing batch management & scheduling
• Operations of Application Platforms and applications
• Provision of a Provider System Responsible as a Point of contact for the Application Owner for all Operational topics.
• Operations Management
• Continuity Critical Applications across Production Lines
• Detailed project planning by participating in System Design of Applications
• Consulting for Technical Architecture on application design for the operating environment and plant ecosystem
• Design security concepts, monitoring checks, interfacing requirements, etc.
• Proposals in Definition & Provision of Tools, Performance Management, Application Robustness, Alerting, and Configuration · Perform application tests with business partners or application owners
• Providing Application Operations, Change Management, Problem Management
• Providing support for the transition of applications in operations

Design, build and Maintain advanced applications for the Android/iOS platform using Angular 6+

Strong Exp with  Angular 6+

Demonstrated expertise with HTML5, CSS3 & Responsive Web Design, jQuery or jQueryMobile and consuming REST APIs.

Highly skilled Javascript developer using backbone, angular or similar frameworks

Exp with node js, NoSql databases.

Published atleast 2 apps in Google play store and Apple app store.

Functional Area:IT Software - Application Programming , Maintenance

Location : Andheri West, Mumbai