Engagement Manager

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Qualification, Experience & Critical Capabilities

• Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
• Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
• Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
• Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
• Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
• Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).

Relevant Experience

• 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
• Should have worked on implementation of MDM.
• Good to have: Exposure to migration of SAP MDM to MDG.

MDM:

• Experience in MDM configuration.
• Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
• Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
• Setup and use of MDM Transport Management.
• Design understanding of material / products master repository architecture.
• Experience working on SAP MDM Production Support and New Enhancements.
• Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
• Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
• Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
• Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
• Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
• Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
• Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

MDG:

• Configuration exposure with MDG product / material data objects.
• Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
• Understanding and familiarity with MDG application framework and various governance API's.
• Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
• Knowledge in activation and configuration of the MDG modules & components.
• Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
• Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.

General Experience and Prerequisites 

• Excellent written and verbal communication around issues, managing escalations.
• Experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.
• Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
• Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
• Certification in SAP MDM / MDG preferred.

Full Stack Engineer Role

🏘 Why Propacity?

In a country like India where every Indian aspires to have a home which provides both emotional & financial stability. Typically, real estate brokers are responsible for closing transaction for buyers, and sellers. In fact, the data suggests > 90% transactions occur via 1.5 million real estate brokers.

Unfortunately, real estate brokers are having a painful time managing their business on their own. This is leading to awful customer experience for buyers, and sellers.

Propacity is creating a platform which empowers real estate brokers to create trustworthy experience for Indians customers looking to invest their life savings.

🏚 What does Propacity Platform do?

• Solve for lead generation, lead management, market insights, growth opportunities, and more
  
  
• The platform makes the broker more efficient, more data informed, increases his income, and enables him to engage better with customer.

💛  Team Propacity

Started in 2020, we are of one of India's fastest-growing PropTech startup. We are a team of startup heroes, technology enthusiasts, product makers and business operators who want to create trustworthy real estate experience for Indians investing their lifesavings in the real estate.

Currently, working with over 200+ real estate brokers in 20+ Indian Cities.

Our team is super passionate, customer obsessed and extremely supportive of each other.

🚀 Why join us?

As a Full Stack Founding Engineer, you will be responsible for the technical implementation of Propacity Platform with other A+ Engineers

We are redefining the real estate industry. It will be hard and there are a ton of challenges facing us. However, with the right mindset, strategy, and the world-class team that we’re building, we know we can push the world forward, and build the biggest business imaginable.

 👩🏽‍💻👨‍💻 YOUR ROLE 

• Develop code for the Propacity Platform
• Collaborate with the product & design team for making decisions based on your codebase expertise
• Own the development process from the architecture stage till the product is shipped
• Promote code quality, new technologies, and architectural design within the company
• Work and develop a team of engineers who can ship fast
• Have fun collaborating with your team, and communicate as much as you can

✅  Should Have Expertise:

• Experience: You have 3+ years of professional product development experience with MERN Stack :  building server applications in Node.js along with JS Frameworks, system design.

• Server expertise: Good experience with deploying applications on AWS & devops

• Databases: You have in-depth knowledge of RDMS as well as no-sql databases and are capable of designing scalable database models based on the product and security requirements. You have also experience with in-memory databases such as Redis and queuing frameworks for running tasks asynchronously.

• Front end expertise: Good understanding of React.js, frameworks, and libraries

• CS Fundamentals: You possess strong computer science fundamentals: data structures, algorithms, API’s, micro-services, distributed systems, and information retrieval.

• 3rd Party API integrations: API Integrations for fb, Instagram, google ads & more into our product

• Github: You have some JS projects/products on GitHub Repository that are worthy of public view.

• Product focused: You take pride in building innovative and shipping fast

• Problem solver: You excel at understanding and solving complex problems. You have great attention to detail.

• Quality communicator: You can break down tricky topics in writing and work with the team together

• Feedback: You are humble, kind, and are open to product feedback

• Location: Remote/New Delhi

✅  Good to Have:

• Automated Tests: Automated Tests to test the Restful API’s

• Design Basics: Basic understanding of the Figma Tool

• Mobile Applications: Basic Understanding of app. development via React Native 

 🤙  OUR HIRING PROCESS

Yes, we make sure every candidate who joins Propacity brings in the right DNA, has growth mindset, maximises peer-to-peer learning, ownership oriented and enjoys building tech products. 

Step 1: You apply for the job at Propacity

Step 2: Short Intro Call with the Founder(s)

Step 3: Technical Interview Round(s)

Step 4: Evaluation of your Technical Expertise

Step 5: Founder Round for DNA Check

Step 6: Job offer rollout

Step 7: Join the Team Propacity & start building

🎁  PROPACITY BENEFITS 

🕰 Generous Office Timings 

• Flexible working hours
• Flexible Leave Policy

✍️ Investing in Your Growth 

• Mentoring by top industry talent
• Working Directly with the Founders
• Shared Learning with Super Smart Team Members
• Ownership to build products and teams

💰 Financial Success 

• Company ESOPS
• Expected CTC : 18 - 25 Lakhs per annum

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

We are Still Hiring!!!

Dear Candidate,

This email is regarding open positions for Data Engineer Professionals with our organisation CRMNext.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please share your updated resume with response to questions.

We shall reach you back for scheduling the interviews post this.

About Company:

Driven by a Passion for Excellence

Acidaes Solutions Pvt. Ltd. is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

Educational Qualification:

B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

Exp level- 2 to 5 yrs

Location-Andheri (Mumbai)

Technical expertise required:

1)Analytics experience in the BFSI domain is must

2) Hands on technical experience in python, big data and AI

3) Understanding of datamodels and analytical concepts

4) Client engagement :

Should have run in past client engagements for Big data/ AI projects starting from requirement gathering, to planning development sprints, and delivery

Should have experience in deploying big data and AI projects

First hand experience on data governance, data quality, customer data models, industry data models

Aware of SDLC.

Regards,
Deepak Sharma
HR Team

OTS Solutions is looking for hiring a new business development executive at their Gurgaon office. Here are the responsibilities for the person,

• Person will be responsible to do reach outs in US market using email, calls, linkedin for a particular industry
 
• Person will be responsible to generate leads and setup appointments for onsite US account executive
 
• Person will be responsible to perform different campaigns and generate leads
 
• Person will be responsible to speak with and quality clients under parameters defined by sales team needs

We are looking for these skills / experience in the candidate,

• Should be available to work in night timings (US shift)
 
• Must possess excellent written and verbal english skills
 
• Must have worked in setting to sell B2B services to US or international customers
 
• Must have got experience in working on Linkedin and other social platforms to generate leads
 
• Must have experience of generating leads through email campaigns
 
• Must have worked to set up appointments for account executive