Associate Operations

About us :

Our Digital Marketing Agency identifies your goals, performs competitors bench-marking and evaluates your customers’ online behavior. Using data and analytics, we develop custom social media, brand management and paid advertising strategies tailored to your business.

Our mission is to empower clients to use the internet to its full potential by providing affordable, effective, custom design and marketing solutions

We are looking for a Business Development Intern.

Duration: 2 months

Work type: Remote

Stipend: Performance Based

[Earn lot's of commission, rewards, gifts and many more]

Business Development Intern roles and responsibilities:-

◆Prospecting potential customers by phone, by email, physically

Selling products or services to those clients.

◆Managing a client's portfolio.

◆Managing sales process.

◆Identifying new development channels.

◆Follow-up of sales.

◆Promoting the company and its product/service.

Skills require

-Communication skill

Perks :

-Offer letter

-Letter of recommendation (based on performance)

• -Completion certificate

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Title : Java Fullstack Developer

Job Location: Hyderabad, Chennai, Vizag, Bangalore, Pune (100% Remote)

Responsibilities

• Strong hands-on experience with Java development.
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs.
• Deploy and maintain Applications/Systems.
• Work with other software engineers for one or more Agile scrum teams assigned to work on the project.
• Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
• issues and plans to technology leadership.
• Develop reusable patterns and encourage innovation that will enhance team velocity.
• Collaborate on the design with other team members and product owners, both inside and outside the scrum team.
• Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks.
• Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines.
• Drive a quality mindset within the team.

Skills & Qualifications Required:

• Bachelor's degree in computer science or information technology
• Minimum 4 Years of experience as Java Development
• Experience with Spring Boot
• Experience with Micro services
• Experience with Angular
• Experience with Rest API
• Must have the ability to learn the concepts of a Software Development Life Cycle.
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Must have the ability to learn to provide support & maintenance for simple to complex software applications.
• Communicates well with working teams. Motivated and willing to take initiative. Capable of working well in a team and collaborative environment.
• Adaptable to change.

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

Job Location : Pune

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Key responsibilities

Design and Build
Designing and developing user interface components and implementing
them following well-known Javascript (React.js) concepts and workflows.

You will ensure that these components and the overall application are
robust, easy to maintain and scalable.SDE 3 - Frontend Developer 2

Maintain a very high standard of UI Structuring, layout and ensuring a
delightful visual experience for users.

You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving,sophisticated design, and quality products are important.

Collaborate and Lead Collaborating within your product streams and team to bring best practices and leverage world class tech stack.

Measurable outcome You will need to set quantifiable objectives that encapsulate quality attributes of a system. The fitness of the application is measured against set marks.

Technical Skills
4+ years of experience, working with frontend technologies.
Experience working with modern Javascript libraries and tools like ReactJS
(mandatory), ES6/ES7, Webpack, Gulp.
Strong knowledge of HTML+HTML5, JS, CSS+CSS3
Experience leading multi-engineer projects and mentoring junior engineers.
UI Performance - should have hands-on experience in optimizing page load,
rendering, caching
Experience with unit testing in any modern javascript libraries
(Jest/Mocha/Jasmine)
Proficient with creating UI components, interaction patterns, task flows,
converting a design to web pages
Keeps an eye on new front-end ecosystem changes

Regards
Team Merito

pepkidz Learning was established with a vision to transform children into leaders. All parents desire happiness and success for their children. Our innovative curriculum is research-based and is designed to provide the children with the needed training to develop their emotional intelligence and required personality traits. We provide holistic primary education in India through an innovative curriculum, activity-based learning, and cutting-edge technology.

Pepkidz is looking forB2B sales Managers who are dynamic and passionate SALES CHAMPIONS having an overall work ex of 3-6 years in Sales. Prior experience in the Education Sector will be an added advantage. Primary responsibility for this role would be to sign up Schools and corporates

Shout out to candidates who are passionate about cracking deals.

Hiring for GCP compliant cloud data lake solutions for clinical trials for US based pharmaceutical company.

Summary

This is a key position within Data Sciences and Systems organization responsible for data systems and related technologies. The role will part of Amazon Web service (AWS) Data Lake strategy, roadmap, and AWS architecture for data systems and technologies.

Essential/Primary Duties, Functions and Responsibilities

The essential duties and responsibilities of this position are as follows:

• Collaborate with data science and systems leaders and other stakeholders to roadmap, structure, prioritize and execute on AWS data engineering requirements.
• Works closely with the IT organization and other functions to make sure that business needs and requirements, IT processes, and regulatory compliance requirements are met.
• Build the AWS infrastructure required for optimal extraction, transformation, and loading of data from a vendor site clinical data sources using AWS big data technologies
• Create and maintain optimal AWS data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product
• Work with data and analytics experts to strive for greater functionality in our data systems

Requirements

• A minimum of a bachelors degree in a Computer Science, Mathematics, Statistics or related discipline is required. A Master's degree is preferred. A minimum of 6-8 years technical management experience is required. Equivalent experience may be accepted.
• Experience with data lake and/or data warehouse implementation is required
• Minimum Bachelors Degree in Computer Science, Computer Engineering, Mathematical Engineering, Information Systems or related fields
• Project experience with visualization tools (AWS, Tableau, R Studio, PowerBI, R shiny, D3js) and databases. Experience with python, R or SAS coding is a big plus.
• Experience with AWS based S3, Lambda, Step functions.
• Strong team player and you can work effectively in a collaborative, fast-paced, multi-tasking environment
• Solid analytical and technical skill and the ability to exchange innovative ideas
• Quick learner and passionate about continuously developing your skills and knowledge
• Ability to solve problems by using AWS in data acquisitions
• Ability to work in an interdisciplinary environment. You are able to interpret and translate very abstract and technical approaches into a healthcare and business-relevant solution