Social Media Marketer

Candidate must be based out of Mumbai Only

● Candidate should be Currently working in a sales role (not just past experience).

● Candidate should have B2B sales background, ideally dealing with brands or agencies

● Candidate should have experience in Service Sales only, not in product or other sales.

● Candidate must have Experience in Service industry sales – particularly in media, advertising, marketing, influencer, branded content, or digital solutions

● Strong track record of new business acquisition (not just account management)

● Ability to pitch, close, and grow media campaigns, IP sponsorships, or marketing retainers. ( Need someone who can actively engage with and secure brands, either for collaborations with company's marketing team or for sponsorship of the events company organize. )

● Experience at an online publisher, ad network, ad exchange, ad server, DSP, DMP, or other online advertising company is required

We are looking for a versatile Project Business Analyst who can wear two hats. You will be the bridge between our business stakeholders and our technical teams. You won't just document requirements; you will own the delivery lifecycle.

In this role, you will translate business needs into technical specifications (BA) while simultaneously tracking timelines, managing scope, and ensuring the project stays on track (PM).

📋 Key Responsibilities

1. Business Analysis (The "What")

• Requirements Gathering: Conduct workshops and interviews with stakeholders to elicit, analyze, and document business requirements (BRD) and functional specifications (FRD).
• Process Mapping: Create detailed workflow diagrams, user journeys, and process maps using tools like Visio or Lucid chart to visualize current vs. future states.
• User Stories: Translate high-level business needs into actionable User Stories with clear Acceptance Criteria for the development team.
• UAT Coordination: Lead the User Acceptance Testing (UAT) phase, creating test plans and ensuring the final product meets business expectations.

2. Project Management (The "When" & "How")

• Sprint/Project Planning: Manage the project roadmap, facilitate sprint planning, daily stand-ups, and retrospectives (if Agile/Scrum).
• Timeline & Scope: Monitor project progress against deadlines, manage scope creep, and ensure deliverables are met on time and within budget.
• Risk Management: Proactively identify project risks or blockers and work with the technical team to resolve them before they impact the timeline.
• Stakeholder Communication: Act as the single point of contact for project status, providing regular updates (RAG status) to leadership and clients.

Job Description for Automation QA

Key Responsibilities

● Test web and mobile applications / services, ensuring they meet high-quality standards. ● Conduct thorough testing of e-commerce platforms in the automobile domain (e.g., carwale.com, cars24.com). ● Perform backend REST API testing, ensuring correct data in databases and debugging issues through logs, network responses, and database validations. ● Collaborate with cross-functional teams (developers, product managers, DevOps) to define and execute comprehensive test plans and strategies. ● Analyze and debug integration workflows, particularly with third-party services such as payment gateways and authentication providers. ● Ensure exceptional frontend UI/UX quality with meticulous attention to detail. ● Write, execute, and maintain detailed test cases based on user stories and business requirements. ● Conduct regression, integration, and user acceptance testing (UAT) to validate product functionality. ● Monitor and analyze test results, report defects, and collaborate with developers for resolution. ● Use tools such as Postman, browser developer tools, and bug-tracking systems like JIRA effectively. ● Coordinate testing activities across multiple releases and environments. ● Facilitate test preparation, execution, and reporting while ensuring alignment with Agile frameworks. ● Maintain and update test documentation following requirement changes. ● Participate in daily stand-ups and sprint planning discussions, contributing to feature validation and delivery goals. ● Monitor and triage issues in collaboration with cross-functional teams to resolve them efficiently.

Required Skills & Qualifications

● 3+ years of experience in automation testing with hands-on exposure on web and backend testing, preferably in the e-commerce/automobile industry. ● Strong proficiency in testing tools like Postman, browser developer tools, and bug-tracking systems. ● Solid understanding of SQL, PostgreSQL, Python or MongoDB for data verification. ● Familiarity with async communication in service (e.g., AWS SQS, Apache Kafka) and debugging issues therein. ● Excellent knowledge of the software testing lifecycle (STLC) and Agile testing methodologies. ● Experience with version control systems like Git. ● Proven ability to debug issues in API integrations, logs, and databases. ● Strong communication and documentation skills for reporting bugs and preparing detailed test reports. ● Understanding of regression testing frameworks and expertise in functional and integration testing.

Additional Preferred Qualifications

● Experience with mobile testing frameworks and tools. ● Basic understanding of performance testing and debugging for optimized user experiences. ● Exposure to automation tools (not mandatory but advantageous).

About the Company:

We are a Y Combinator–backed early-stage startup on a mission to empower small family-owned convenience stores. By combining a mobile app with an advanced Point-of-Sale system, we make it easier for these stores to operate efficiently and compete with large corporate chains. Our vision is to help local businesses not just survive, but thrive, while preserving their vital role in communities across America and beyond.

About the Role:

We are looking for a HUNGRY and High-Energy Account Executive who is excited to grow at fast-paced startup, take ownership of their pipeline, and help bring innovation to convenience store owners globally. If you’re competitive, coachable, and motivated by success, this role is for you.

What You’ll Do

• You will own the full sales cycle—from prospecting and qualifying to closing deals.
• You will make 150+ outbound cold calls daily to convenience store owner prospects across America and help teach them about how our technology can super charge their business and eventually convert them into paying customers.
• You will build and nurture long-term customer relationships that create repeat business and referrals.
• You will consistently exceed quotas while contributing ideas to improve sales playbooks and processes.
• You will oftentimes participate in experiments on new product lines and offerings while providing feedback to the leadership team which you will work with directly.
• You will be highly detail oriented and maintain pristine CRM hygiene at all times.

Key Requirements

• Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).
• A minimum of 3 years of sales deal closing experience, with at least 2 years of experience closing deals with American or Canadian clients.
• You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .
• You must be eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.
• You must have high mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.
• Since you are cold calling daily and also closing deals daily, you must be comfortable balancing high activity with high-quality conversations that lead to results while managing your own motivation well.
• You must have a strong track record of exceeding quotas in fast-moving environments.

Executive - AR:-

 • Average ability on calling, spoken and written English with moderate medical billing knowledge. 

• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy. 

• Willingness to work in the night shift 

• Meet Compliance requirements like HIPPA etc. 

• Meet QMS and ISMS requirements 

• Meet productivity and quality standards.

Sr. Executive - AR:-

• Above average calling, spoken and written English skills, high medical billing knowledge 

• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors 

• Should be a team player and collaborate in solving the issues 

Roles & Responsibilities: 

• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed 

• Mentor and guide team members 

• Willing to work in Night shifts 

• Ensure required quality standards.

Analyst - AR:-

• Offers solutions, suggestions & improvements and also help on client specific reports to their immediate supervisor 

• Should be a team player, mentor the trainees and collaborate in solving the issues and problems 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Resolve the denied claims 

Sr. Analyst - AR:-

• Capable of handling minimum team of 5-10 

• Identify the global issues proactively and offer resolutions and recommendation to eradicate from reoccurring. 

• Should be able to mentor the team members 

• Ability to generate client specific reports and assist immediate supervisor on day to day operational needs. 

• Exceed individual productivity and quality standards as per org policy. 

• Assist team to achieve the minimum productivity and quality benchmark. 

• Should be a team player and collaborate in solving the issues and problems. 

Roles & Responsibilities: 

• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions. 

• Ensure required quality standards. 

• Clear the rejections 

• Check whether the response is received in a timely manner 

• Check process dashboard on time; if any rejection found 

• Generate Insurance Collection summary report grouping by Insurance and sub-grouping. 

• Work on the denial bucket claims 

• Review EOB, post the denials and take appropriate action on the denials. 

• Resolve the denied claims.

• Bachelors/Master Degree in Computer Science or related field.
• 4+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
• SFCC Developer certification is preferred.
• Knowledge on SGJC and SFRA is must.
• Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts,

B2C Commerce API.

• Experience in working with Forms, Service and Job / Integration frameworks.
• Strong understanding on SFCC out of the box features and good experience with storefront customizations.
• Experience in working with third party services like Payment, Tax, Analytics, Fraud, Ratings & Reviews etc. using LINK and custom cartridges.
• Good understanding on multi-site, multi-currency and multi-locale.
• Object oriented analysis and design using common design patterns.
• Experience in working on performance optimization and troubleshooting.
• In-depth knowledge on SFCC Business Manager.
• Knowledge on build and deployment.
• Knowledge on Source Control Management Systems like GitHub/BitBucket and branching model.

Job Specifications:

• Strong and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to multi-task under pressure and work independently with No / minimal supervision.
• Ability to Negotiate and prioritize when under pressure
• Should be able to finish work with no supervision from lead
• Excellent communicator (written and verbal, formal and informal)
• Manage conflicts effectively
• Good Listening skills

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge