Social Media Marketer

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Profile: BDA / Sr. BDA

Position: Business Development Associate (BDA) / Senior BDA

Experience Required: 0–6 Years (EdTech background preferred)

Education: Graduate (Any Discipline)

CTC: ₹7 LPA – ₹11.4 LPA

Preference: Immediate Joiners

Role & Responsibilities:

• Explore and generate new business opportunities within the EdTech industry
• Develop and maintain strong relationships with clients and stakeholders
• Consistently achieve and surpass sales targets while ensuring customer satisfaction
• Work closely with internal teams to accelerate business expansion
• Keep track of market trends and competitor strategies

Skills Required:

• Strong communication and interpersonal abilities
• Proven interest in sales and business development
• Comfortable working in a target-driven, fast-paced setup
• Good analytical and problem-solving skills
• Familiarity with CRM software and MS Office tools

Sales Development Manager

Location: Gurugram, Haryana

Employment Type: Full-time

Industry: SaaS, HRTech, HRMS

About WoCo

WoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their employees with comprehensive HRMS, Payroll, and Employee Engagement solutions.

Brief : We are seeking a dynamic and results-driven Business Development Manager to join our growing sales team. In this role, you will be responsible for driving revenue growth by managing the entire sales cycle from initial contact to deal closure. You will work with qualified leads to convert them into long-term clients while building lasting relationships that contribute to our company's success.

Market : Our prospects include small sized service organisations (under 100 employees)

Responsibilities

Sales Leadership and Execution

• Lead product demonstrations and conduct discovery calls to understand client needs and pain points
• Position our products/services effectively based on client requirements and business objectives
• Develop and present customized proposals that address specific client challenges
• Drive the sales process from initial engagement through contract negotiation and closure

Client Relationship Management

• Build and maintain strong relationships with prospective and existing clients
• Collaborate with the Customer Success team to ensure smooth client onboarding and handover
• Facilitate introductory meetings between new clients and internal teams for seamless transitions

Strategic Sales Planning

• Manage and maintain an accurate sales pipeline with regular updates
• Provide leadership with insights on sales trends and market opportunities
• Utilize CRM tools to track all sales activities and maintain data integrity
• Forecast sales performance and identify strategies to achieve targets

Negotiation & Deal Closure

• Lead pricing negotiations and contract discussions with key stakeholders
• Structure deals that align with both client needs and company objectives
• Ensure timely contract execution and coordinate with relevant teams for smooth implementation

Requirements

• 3-5 years of proven experience in B2B sales, preferably in HRTech Industry
• Demonstrated track record of meeting or exceeding sales targets
• Experience managing SMB/SME-level sales cycles
• Sales Expertise: Strong understanding of consultative selling techniques and solution-based selling
• Communication: Exceptional verbal and written communication skills with the ability to present complex solutions clearly
• Negotiation: Proven ability to negotiate win-win outcomes while protecting company interests
• Technical Proficiency: Experience with CRM systems (Salesforce/Hubspot preferred) and sales automation tools
• Analytical Skills: Ability to analyze client needs and market trends to identify opportunities

What we offer

• Competitive base salary with attractive commission structure
• Comprehensive benefits package
• Professional development opportunities
• Dynamic and collaborative work environment

Job Description:

• Role is of Software Sales Manager
• The role requires the person to hunt and open new accounts for Company’s Returns Inventory Management Solution.
• Complete Ownership of Sales Cycle including the following:
  • Identifying opportunities
  • Managing the pipeline
  • Working with the marketing team to launch marketing campaigns
  • Managing the relationship with the client
• To be Successful, the candidate should have experience in Software/Consultative Solution Sales, should have done concept selling, especially in the retail industry
• Should have a understanding of IT Landscape in an enterprise, understanding of Logistics Supply chain, especially returns could be an added advantage
• The role requires the person to be quick thinker, innovative problem solver and ability to think on his feet will come in good stead.

Responsibilities

• Hunting New Accounts
• Business Development
• Enterprise Account & Sales Management – grow SOW
• Manage the entire sales cycle
• Maintain High level of customer satisfaction
• Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
• Exceeding Monthly and Quarterly Sales Targets

Desired Candidate Profile

• 3-5 years Sales Experience (preferable -Software, Consulting, Solution Sales, Concept Sales)
• Excellent Communicator, Presentation and writing Skills
• Business Development & Hunting New Accounts in SW/Consulting Solution Sales, Should know Concept Selling.
• Entrepreneurial mind set, Problem solver, quick thinker, Passionate, self-motivated, a self-starter with innovative mindset
• Willing to work in a fast-paced environment, where you need to be able to adapt effectively to changes.
• Excellent time management and prioritization skills.
• Experience in Supply Chain, Logistics Solutions may be an added advantage

Key skills:

Business Development, Enterprise Sales, Consulting Selling experience, Concept Selling, Solution Sales, Software Sales

Salary: 8 to 12 lakhs P.A.

Functional Area: Sales & Business Development, Hunting New accounts, Enterprise Account & Relationship Management

Role: Enterprise Sales & Business Development Manager

Education:

MBA or Equivalent with 3-5 years’ experience in SW/Consulting Solution Sales, Concept selling

Location: Mumbai, Delhi,

Technical Roles and Responsibilities

-  Demonstrate a systematic and disciplined architecture, system design and programming approach following a standard software development lifecycle

-  Meticulous attention to detail and strong focus on clear and practical documentation

-  Work closely with senior management, Development Manager, Project Manager, and a team of developers.

- Design, Code, Unit Test and support Software components

-  Deliver quality software in a time following standard software development processes

-  Analyze problems raised in software development or production environments and provide timely solutions

-  Develop, prepare and maintain system documentation, including program descriptions, operational procedures etc.

-  Act as the second line of support during production problems.

Mandatory Skills:

Software Engineering

u  Strong experience in agile methodologies and test driven development.

u  Experience in software development using open source technologies.

u  Experience in automated software testing.

u  Knowledge in domain-driven design, design patterns and enterprise integration patterns.

u  Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline.

Software Development

u  Must be able to code in Java (SpingBoot and Spring Cloud Services).

u  Experience in some of the technologies below:

o PaaS: Pivotal Cloud Foundy/Openshift/ AWS/ Azure/ Docker/ Kubernetes

o Data: MySQL/ Postgres/ Oracle/ MongoDB/ Elasticsearch

o Cache: Redis/ Memcached

o UI: HTML5,Bootstrap, CSS, Angular 4/ ReactJS/RxJS

 - Strong knowledge in CI/CD toolset such as Ansible, Artifactory, Jenkins, BitBucket, SonarQube, Fortify,  Flyway, Jira and Confluence.

-  Strong knowledge in automated testing toolset such as jUnit, Mockito, cucumber, Selenium etc.

-  Strong knowledge in scripting languages such as Groovy and Linux shell.