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We are looking for an Engineering Manager for an enterprise level product company at Bengaluru.

Job Description :

The Engineering Manager will work closely with management and our customers and partners globally. As a successful hire, you will report to the VP - Engineering. You will be responsible for shaping our product and strategizing its delivery around when and how it will be done so.

The Ideal Candidate :

- Should have 8-15 years experience with at least 2 years as an Engineering Manager

- Must have experience with Containerization, Docker, Kubernetes

- Should have designed and delivered :

1. Open Source based Enterprise Software

2. Software based on Java, Angular JS, ReactJS, Python, no-SQL databases, Elastic, Kubernetes.

3. Solutions in the Cloud (AWS or Azure or Google Cloud Platform (GCP))

4. Delivered multiple releases of products using Agile Development

5. Delivered Artifacts like Design/Test-Plan/Documentation-Plan documents

- Posses Team Management skills :

1. Led Product Development Teams involving UI, Middle-Tier and Database developers

2. Led Product Development, QA and Documentation Teams

3. Delivered performance reviews, improvement plans to team members

4. Should have completed a 4-year Engineering degree in Computer Science (preferably)

Responsibilities :

- Lead Product Development, QA and Documentation for multiple Products

- Deliver Engineering Product Releases and Patches

- Provide work break-down and be responsible for all Engineering Team deliverables

- Interact with team members and ensure timely and successful delivery of each sprint iteration

- Provide technical guidance, coaching and mentoring to Engineering Team

- Be responsible for tools and processes for all Engineering activities

- Work with Product Management and help shape product roadmap

- Work with Services Organization and set right expectations with regards to product roadmap, delivery of enhancements and patches

- Define and manage quarterly goals for Engineering Team

- Manage engineering budget, incentive programs and team building activities

- Hire and manage Product Development, QA and Documentation Team members

What we are looking for:
● Bachelor’s degree in Computer Science or equivalent preferably from IIT, NIT & other
premier institutes.
● Rockstar Javascript developer, who appreciates the intricacies of JS as well as passionate
to follow new trends in JS.
● Experience with product companies.
● 3-7 yrs software development on advanced JavaScript stack (Native Javascript,
Asynchronous Request Handling, AJAX, HTML5, CSS3, etc)
● In-depth knowledge in React Native.
● Proficiency in NodeJs will be a plus.
● Proficiency in any other modern web frameworks will be a plus.
● A solid knowledge of advanced data structures & algorithms.
● Proficient in Computer Science fundamentals & object-oriented design.
● Solid understanding of cross-browser compatibility issues and ways to tackle those.
● Must possess a track record of building Single Page responsive UI.
● Knowledge of NodeJS will be a plus.
● Experience with Databases such as NoSQL and any RDBMS will be a plus.
● Experience with transport protocols such as TCP, HTTP & WebSocket.
● Expressing and appreciating design patterns is a real addition.

Strong hands-on working experience and expertise in programming using Python, Python Celery, React
Strong experience with databases such as Redis, Elasticserach Storage, SQL, NoSQL
Strong hands-on experience with Elastisearch
Experience in Flask web framework
Experience in Flask web framework
Experience in Micro services development and Agile Development approach
Experience with project management and workflow tools such as Jira and Confluence.
Strong knowledge and experience of DevOps lifecycle
Experience with open-source technologies and cloud services.
Experience in reviewing source code.
Track record of delivering applications in cloud-based infrastructure and in an agile environment
Stellar troubleshooting skills with the ability to spot issues before they become problems.

Job Location : Hyderabad,

Hiring Mode : Permanent.

Job description:

1.  3 - 6 yrs of IT Industry experience in Front-end technologies,

We’re looking for Tech Support Engineer for IT Dept. Job Description :- • Install, upgrade, support and troubleshoot for Laptop ,computer hardware, voice equipment and any other authorized peripheral equipment. • Troubleshooting day to day system and network problems and diagnosing and solving hardware or software Issue • Working technical knowledge of TCP/IP protocols, operating systems and Cisco Routers, switches and Sonic firewall experience. • Management of AD user accounts and access controls • Responsible for the implementation, support, administration and management of Thin clients and servers • Backup & Restoration of data as per the request from users • Asset Management • Ready to working in routing shift. Requirements • BE in Electronic / Computer’s or equivalent experience. • MCSE & CCNA certification preferred. • 2-3 years directly related work experience in a technical support position • Experience supporting Windows 7 , Microsoft Office latest version, Outlook in and Exchange Environment, Internet Explorer, system hardware issues, desktops, laptops, printers, and Antivirus both in person and remotely. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Good understanding of VoIP technologies will be preferred • Strong problem solving skills, work ethic, detail oriented as well as excellent oral and written communication skills.. • Experience with TCP/IP and general networking issues.

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

Typing speed Minimum 30 wpm, Job Location Andheri (East), Mumbai Purposes for Bank Processing Job Work