Social Media Marketer / Content Writer

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Roles and Responsibilities

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals.
• Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions.
• Execute trades on behalf of clients and ensure timely and accurate order execution.
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations.
• Collaborate with the research and analysis team to develop market insights and trading strategies.
• Provide exceptional customer service and support to clients throughout the trading process.
• Meet and exceed sales targets and performance metrics.

Desired Candidate Profile

• Bachelor's degree in Finance, Business, Economics, or a related field.
• Proven track record of success in client acquisition and sales within the financial services industry, preferably in FX trading.
• Strong understanding of financial markets, trading instruments, and risk management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, competitive environment.

Perks and Benefits

• Desired Incentives.
• Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the building construction process faster, smarter and efficient through robots that can do advanced construction tasks and digitize execution data in real time. Our first product is a modular wall finishing robot for putty, sanding and painting of building interiors. 

What you will do: 

• Assemble and install systems for electrical energy supply, control, signaling.
• Assemble and test PCBs, electronics circuits, dot boards; prepare bench test setups
• PCB/electronics troubleshooting and debugging, circuit analysis
• Solder SMD, QFN, SOIC, SSOP, TQFP, DIP ICs and components
• PCB/circuitry design and schematics, cable harness design
• Assemble manually and mechanically, crimping, screwing, clamping, plugging, soft soldering, gluing etc.
• Wire built-in components and assemblies to each other using overhead, duct, cables.
• Commissioning electrical power systems, control, signaling as well as electrical safety and monitoring devices.
• Perform measurements; Check the condition and functioning of electrical equipment and system components. Narrow down or determine errors.
• Fill out maintenance documents, create test and repair reports
• Work through instructions, documents and samples.
• Handle operations and maintenance of our fleet of robots

Who you are: 

• ITI/Diploma in Electronics/Electrical Engineering from reputed institute
• Min. 4-5 years’ experience in electrical/electronics field
• Working exp. with soldering, wiring, wire harness fabrication, relays, contactors, circuit-brakers, servo-motors, surge protectors, transformers, rectifiers, inverters, dc-dc convertors, SMPS, battery etc
• Knowledge/working experience with digital components and circuitry, power electronics, micro-controllers/processors,  lab equipment like oscilloscopes, function generators etc, familiar with common industrial grade sensors
• Ability to work from office and travel to construction sites and independently handle robot site operations/trials/pilots
• Should have very good knowledge of line testing, resistance, voltage, connectivity and frequency testing
• Ability to handle multiple and diverse electrical/electronics projects in individual and team settings
• Experience in automotive/aerospace/defense equipment domain is preferred

What's in it for you:

Globally, Construction provides a 1.6 Trillion Dollar opportunity, just by making the work more efficient. This is the market we are after. You will be an integral part of the core team of an early stage startup on a mission to change the way we build our world and disrupt one of the oldest and the largest industries. You will be designing products that can change the landscape of construction, become ubiquitous in project sites and be synonymous with construction of the future (Think of JCB and Tower Cranes of today)

We promise you an environment that promotes unhindered innovation and one that can provide exciting opportunities for accelerated growth. You will be working with a stellar engineering team having diverse experience in developing robots for automotive, agriculture and construction industries. You will have immense learning opportunity as you will be working on ‘never-seen-before’ products for an industry that’s ripe for technological disruptions. 

We are looking for a copywriter with an experience of 2 years who could take care of different marketing content throughout its journey until it gets published. It means you would not just write content but use Canva to design images, coordinate with the SEOs to optimize the content for search engines, and work with different team members to get the content uploaded.

We are looking for a writer who loves reading and for whom writing is second nature. If you read books, especially novels and newspapers, we would love to talk to you.

Our target audience comprises businesses. Therefore it is essential that you are able to write in a business language yet make it engaging.

PLEASE NOTE:

1.     This is an in-office role

2.     You must complete a series of in-office tasks if you are shortlisted.

3.     When we say 2 years of experience, we mean experience working for an organization as an employee. It won't include freelancing.

4.     You would be working with an enthusiastic and dynamic team of digital marketing specialists who have built the digital presence of Focus Softnet from the scratch.

5.     We expect you to be self-driven. You would get strong support from the team to help you in your work. However, we expect you to be committed and responsible regarding your own work.

Responsibilities:

·       Read and absorb everything related to our products and software

·       Write about our products and software in an engaging way

·       Ensure the content is in line with our branding and messaging style

·       Create new content to assist marketing campaigns

·       Work closely with marketing team members

·       Optimize content using SEO best practices

·       Write blog articles based on SEO guidelines and keywords which you would be provided with

·       Write content for Case Studies and White Papers after carrying out thorough research on relevant topics

Qualifications:

·       Any graduate or post-graduate with proficiency in the English language

·       Must be a regular reader

·       Proficiency in major digital and print platforms

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

Desired candidates must have 8+ years of total experience in backend development with good expertise in MEAN Stack (MongoDB, ExpressJS, AngularJS, Node.js) and JavaScript, along with strong development and coding skills, good analytical and problem-solving skills.

Roles and Responsibilities :

What You'll Do

• Create the system architecture for any product from scratch as well as drive it for more than one development teams
• Design and deliver solutions that enable fast and efficient deployment of quality code to production
• Document the architectural blueprint and end to end design through flowcharts and diagrams.
• Set coding standards for development teams and ensure all released code is following standards
• Oversee the code review process, performing reviews when necessary
• Establish strong communication channels and relationships with the development teams, supporting them throughout the release cycle
• Continuously evaluate the existing software to identify areas of improvement and ensure architectural integrity as additional features are added.
• Lead DevOps and implement tooling and process improvements when you identify gaps
• Work with various stakeholders and identify the scope of the work, provide high level estimations, create a timeline and come up with the approach and design for the same.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Coach and mentor the development teams to improve the overall expertise and skills of the team.
• Take care of the development of critical components and POCs for new technologies to be used.
• Deliver high quality deliverables individually/as a team adhering to industry best practices.
• Troubleshoot any errors or issues that arise in the application/infrastructure components quickly and efficiently.

What You Bring

• 8+ years in software development or product engineering
• Proficient in MEAN Stack
• Good experience in backend development with Node.js
• Expertise in developing RESTful APIs
• Have created multi-transactional and highly redundant systems from ideation to production
• Customer-centric mindset
• Expertise in Agile SCRUM best practices
• Expertise in implementing front-end of applications using HTML5, Angular.js
• Proficient in MVC, OOPS concepts, Web Development Concepts, HTML, JSON, REST API development
• Strong coding skills, good analytical and problem-solving skills
• Ability to break down complex technical concepts into something digestible by non-technical stakeholders

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

If you are an analytical problem solver with a strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Web Developer to join our award-winning, talented team, building the next generation automated drone applications for our global customers.

As a front-end developer, you will implement a complete user interface in the form of a web app. A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an outstanding team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Responsibilities

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• Creating self-contained, reusable, and testable modules and components
• Learn about the domain and competitors to propose new drone apps as well as improvement for existing apps
• Collaborate on projects with a closely knit team

As a Front End Developer

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested and documented TypeScript/JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the backend developers, and yourself
• Cooperating with the back-end developer in the process of building the RESTful APIs
• Make design and technical decisions for Angular projects.
• Communicating with external web services
• Develop and maintain web apps using our FlytAPIs

As a Back End Developer

• Integration of user-facing elements developed by front-end developers with server side logic
• Design and implementation of low-latency, high-availability, and high-performance applications
• Implementation of security and data protection
• Writing reusable, testable, and efficient code

Skills/Experience

• 1-4 yr experience as an Angular 2+ or React or Ionic Developer.
• Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing cross-browser compatible code.
• Knowledge of NodeJS frameworks such as ExpressJS etc.
• Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
• Good understanding of HTML Dom manipulation Techniques
• User authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Proficiency working with source control (git) / versioning systems, continuous integration in an agile development setup
• Strong analytical skills and problem solving aptitude
• Attention to details
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Good to Have

• Understanding of how to deploy Mean stack applications in AWS/Azure deployment environment, considering security, reliability, etc.
• Knowledge of other python-based server side frameworks such as Flask or Django.