Social Media Marketer

About Asha Health

Asha Health helps medical practices launch their own AI clinics. We're backed by Y Combinator and some of the best investors in Silicon Valley. Our team includes AI product leaders from companies like Google, physician executives from major health systems, and more.

About the Role

We're looking for a top 0.1% AI engineer that is also an all-rounder, with exceptional skills in AI/ML, full-stack software engineering, product management, & design.

As a Senior AI Engineer on our team, you will develop cutting edge AI agents and LLM-powered tools to power our AI clinics. You'll collaborate closely with every discipline (product, medicine, operations, design, etc).

You'll wear many hats. Your responsibilities will fall into 3 categories:

AI Engineering

• Develop AI agents with a high bar for reliability and performance.
• Build SOTA LLM-powered tools for providers, practices, and patients.
• Architect our data annotation, fine tuning, and RLHF workflows.

Full-Stack Engineering

• Lead the team in designing scalable architecture to support performant web applications.
• Develop features end-to-end for our web applications (React, Typescript, etc).

Product Management

• Propose, scope, and prioritize new feature ideas.
• Lead the team in building best-in-class user experiences.
• Develop deep domain understanding in US healthcare to inform new product decisions.

Requirements

• Graduated from top engineering university (ex: IIT).
• 2+ years of industry experience after graduation.
• Strong experience developing AI agents and LLM-powered tools.
• Strong understanding of how to make AI applications performant and reliable (fine tuning, RLHF, distillation, etc).
• Exceptional at building full-stack web applications.
• Great at designing and developing best-in-class user experiences.
• Able to take initiative and figure things out without being told what to do.
• Understanding of US healthcare is a bonus.

Business Operations and CRM Implementation Analyst

We are seeking a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role centers on implementing and customizing a CRM system—preferably Zoho CRM—to reflect our client journey and meet internal operational standards.

The ideal candidate will possess strong analytical thinking, a deep understanding of business processes, and technical know-how, including experience with Zoho CRM, Zoho applications, Deluge scripting, and API integrations. Familiarity with visa processing or regulated environments is a plus.

Key Responsibilities:

• CRM System Implementation:
• Implement and optimize Zoho CRM based on the operational map of the client journey.
• Ensure seamless CRM integration with existing processes, improving client interactions and data management.
• Customize CRM modules, layouts, workflows, and automations to suit business needs.
• Leverage Zoho CRM’s capabilities to track performance, automate communications, and enhance reporting.

• Process Improvement and Operational Efficiency:
• Continuously evaluate business processes and identify areas for streamlining and optimization.
• Design workflows to reduce redundancies and improve productivity across departments.

• Compliance Assurance:
• Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
• Regularly update processes and documentation in response to regulatory or business changes.

• Business Requirement Analysis:
• Conduct in-depth analysis to understand and document business needs, translating them into CRM solutions.
• Collaborate with stakeholders to align technical implementations with business objectives.

• Documentation and Automation:
• Create and maintain clear SOPs for visa and internal processes.
• Identify opportunities for process automation and implement technological solutions to enhance efficiency.

• Technical Implementation & Support
• Develop and manage Deluge scripts, custom functions, and business logic within Zoho apps.
• Configure and maintain API integrations between Zoho CRM and third-party applications to support data synchronization and workflow continuity.
• Support the use of other Zoho apps (e.g., Zoho Creator, Zoho Sign, Zoho Forms, Zoho Books) to enhance operational capabilities.

• Strategic Business Operations:
• Analyze data and operational KPIs to provide actionable insights to leadership.
• Contribute to the strategic planning and implementation of business improvement initiatives.

Qualifications:

• Proven experience in Zoho CRM implementation and customization (or another CRM platform).
• Strong analytical and strategic thinking abilities, with an aptitude for problem-solving and process design.
• Hands-on experience with Deluge or similar scripting languages.
• Working knowledge of APIs, webhooks, and integrations between cloud platforms.
• Familiarity with Zoho suite of applications is a strong plus.
• Strong documentation skills, including SOPs and workflow mapping.
• Excellent communication and stakeholder engagement skills.

Preferred:

• Background in visa processing or a similar regulatory environment.
• Relevant certifications in CRM systems, business analysis, or process improvement methodologies.

Application Process:

Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain high-quality Android applications using Kotlin programming language.
• Design, build and maintain high-performance, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or related field.
• 2+ years of experience in Android development using Kotlin.
• Strong knowledge of Android SDK, Android UI design principles, and Material Design.
• Experience with RESTful APIs, JSON, and XML.
• Familiarity with cloud message APIs and push notifications.
• Understanding of code versioning tools such as Git.
• Familiarity with continuous integration.
• Good understanding of object-oriented programming, software design patterns and algorithms.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●  Overall 8+ Years of Experience in Web Application development.

●  5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●  3+ Years of Designing Middleware using Node JS platform.

●  Good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●  Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●  Good Experience with TDD Driven Development and Automated Unit Testing.

●  Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●  Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and

Authentication(JWT/OAUTH).

●  Experience supporting and working with cross-functional teams in a dynamic environment.

●  Experience working in Agile Scrum Methodology.

●  Very good Problem-Solving Skills.

●  Very good learner and passion for technology.

●  Excellent verbal and written communication skills in English

●  Ability to communicate effectively with team members and business stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to delivering the best products and solutions to our customers.

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience