Community Manager

at Client is in the business of Coworking & Managed Offices .

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Remote, Noida
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1 - 3 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Community Management

Role of the Community Manager 

  1. Be the face of the Organization for all existing clients.

  2. Be an interface between the client and any other department 

    for all the existing clients

  3. They meet and greet newcomers with a welcoming smile, help them in their settling and see that an onboarding mail with all required contents and coordinates have been sent, space has been inspected with Facility a day before arrival of the client. All committed items, modification must be rechecked before arrival.

  4. Plan, execute and oversee social events

  5. create a collaborative environment including by use of social media

    platform, and work to make each member feel at ease.

  6. First point of contact for any issue of an existing client

    1. If expansion or sales related matters, transfer to sales team

    2. If facility related issue, not only transfer but monitor resolution (In

      first place, it should be able to give generic answers)

    3. If accounts related issue, either respond bys eeking details or

      ensure that the account team reach out to them

  7. Keep meeting key officials of existing clients and ensure longevity and

    enhanced client’s experience leading to customer delight

  8. Help in creating system and process which can be replicated to other centres, use of given software in full earnest and helping in improving

    the same

  9. Finding and replicating best industry practices

10. Overseeing the function of the Front Desk and owning responsibility

for
11.Classifying the clients into category and making close interaction with

Category a clients
Reporting to : EVP (BD)

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