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Clients Relation Manager

at Eastvantage private limited

DP
Posted by Suraksha Chandrashekhar
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹5L - ₹8L / yr
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Full time
Skills
Communication Skills
Customer Relationship Management (CRM)
Customer Retention

The primary accountability of Clients Relations Manager is to ensure the highest standard of service to the clients. S/he would be in continuous contact with the clients via emails, calls, meets, etc. S/he would be the first point of contact between the clients and EV and hence responsible to improve customer experience and strengthen the relationship between us.

 

To be an effective team member, you’re amazing at:

  • communication – all kinds and all directions
  • solving problems
  • working independently to a high quality
  • prioritising intelligently

 

Key accountabilities:

  • Build long-term relationships with key clients.
  • Identify customers’ needs and wants and address their concerns in a timely manner.
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices.
  • Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
  • Collaborate with internal teams and mastermind creative ways to deliver an exceptional client experience.

 

Essential skills:

  • 3+ years prior experience in customer facing roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Past experience in CRM is a must.
  • Should have experience with CRM tools.
  • Project management - managing timelines, quality assurance
  • Superb communication skills including an excellent standard of spoken and written English
  • A positive, can-do attitude with high level of initiative and is curious and never settles for the easy way out
  • Ability to perform well under pressure and multi-task
  • Experience of using Excel and Word
  • Sales and customer-service oriente
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About Eastvantage private limited

Founded
2010
Type
Size
20-100
Stage
Profitable
About
Home - Eastvantage
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Connect with the team
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Vishnu P
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Sneha Sonam
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