• Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
• Ensure company-wide consistency in client service and sales procedures.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
Female candidate preferred
Subodh Popalwar
Software Engineer, Memorres
About Valuepitch
We are one of those India's Company which are thrilling to make India more safer and working towards Crime free India.
A workplace where you can thrive your excellence in technology and work for your passion and at the same time achieve your career goals.
We are associated with Govt officials, Indian Police and many reputed Indian Companies and working for More than past 7 years in the field of Technology.
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We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.
Key Responsibilities:
Contact potential customers by phone, or email.
Establish and maintain long-term relationships with customers
Negotiate with clients to achieve objectives
Analyse and understand customer concerns and Company requirements
Prepare and maintain Data Report
Follow up with customers
Qualifications:
Graduate, team, and coordination project experience preferred
Excellent communication and negotiation skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Good problem-solving skills and the ability to think on your feet
Familiarity with basic computer applications and sales software
Ability to work well in a team and with customers from diverse backgrounds
Prior sales or customer service experience is a plus
If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.
Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.
What will I be doing?
- Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos and other project related meetings
- Defining resource requirements and managing resource availability & allocation both internal and third party
- Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
- Managing delivery of the project according to this plan.
- Tracking projects and providing regular reports on project status to project team and key stakeholders.
- Managing and adjusting for any changes in project scope, schedule and / or budget.
- Identifying and mitigating potential risks.
- Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction
- Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of the project. Prepare reports for upper management regarding status of project
- Should be well versed with project management domains: Initiating, planning, executing, controlling and closing
What skill do I need?
- Experience in IT industry with 3+ years of proven delivery managing increasingly complex projects
- Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
- Document the development process, architecture, and standard components.
- Experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages
- Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
- Leadership competencies for team building, client relations, Negotiation, decision making, problem solving and conflict management
- Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented
Required Qualification :
- Bachelor's degree in business or related field of study.
- Three years of experience in a related IT field
- Exceptional verbal, written, and presentation skills
- Ability to work effectively both independently and as part of a team.
- Experience using computers for a variety of tasks.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Knowledge of file management, transcription, and other administrative procedures
- Ability to work on tight deadlines.
- Hands Knowledge of utilities such as MS Teams, Zoom, Slack
- Analytical and problem-solving skills • Self-motivator and should be able to work in a team.
- Ability to work in a fast-paced, self-directed environment under deadline pressures
- Ability to manage own workload independently, multi-task and prioritize effectively
- Detail oriented and proactive
- Excellent time management skills, plan, prioritize, and manage development tasks for on-time delivery with quality as primary criteria. Requirements
Roles and Responsibilities:
- Set objectives and goals for the team and track progress.
- It is an employee-facing managerial role.
- Lead multiple resources and groups from an operational angle and track progress through daily standups.
- Should be excellent in writing general email communication.
- Dealing with email inquiries.
- Taking minutes of the meeting and tracking those to closure.
- Document an overall status report of engagement.
- Mentor and coach team to work on creating case studies for the respective projects.
- Follow up with the prospects for getting appointments.
- Monitoring the daily progress of team members.
- Organizing project team meetings and recording minutes.
- The person will be managing groups related to content creation, graphics, lead generation, sales, and overall growth strategy also.
- Should conduct standup meetings
- Use of MS tools to streamline the project, resource, and portfolio management.
- Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
- Detail-oriented with strong data collection, analysis, and reporting skills.
- Experience working in diverse and collaborative environments.
- Delegating tasks to team members.
- Tracking and communicating project risks and opportunities.
- Providing input into the planning process.
- Good at decision making, relationship building & have good leadership qualities.
- Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.
Requirements:
- Must have experience of 3-5 years.
- Proven work experience as an Operations Manager, or Staffing Manager etc..
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
- Highly trained in conflict management and business negotiation processes.
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
Our Company
Tealbox Digital is a data driven performance marketing agency based out of India, servicing high growth startups with growth marketing strategy and execution. We’re a team of media buyers, data scientists, engineers, copywriters, and marketing automation experts all coming together to solve a large problem statement within the performance marketing industry.
We work with 7-8 figure businesses, and consistently deliver profitable results for them. Some of our clients have gone on and gotten acquired successfully by other startups, while others have gone on to raise funds and scale up rapidly.
Job Description
We are looking for individuals who are natural leaders and have the ability to recognise what needs to be done. We require candidates with strong written & verbal communication skills and who are analytical thinkers. The ideal candidate will need to be able to effectively understand deliverables and articulate recommended actions.
- Interacting with clients, understanding the scope of work, their business and managing timelines for deliverables.
- Understanding & prioritizing internal deliverables to manage various project timelines.
- Coordinating with internal resources and third parties or vendors for hassle-free execution of projects.
- Adhering to stipulated deadlines while maintaining scope.
- Executing detailed project plans to track progress on a regular basis and addressing bottlenecks whenever they arise.
- Maintaining comprehensive project documentation for future reference and compliance.
- Minimizing risks and errors by implementing risk management procedures.
- Ownership for quality as well as the results achieved.
- Keeping an eye on deliveries and making sure they’re on brief, meet brand guidelines, and are delivered free of errors.
- Go beyond the brief to spot opportunities and problems, and offer solutions proactively
- Understanding new trends driving user expectations and behaviors.
Requirements
- 0-2 years of experience with an aptitude to pick up new skills.
- Stellar communication skills - both written and verbal.
- Someone who welcomes feedback and criticism and enjoys working in a collaborative, iterative, and agile process.
1. Ensuring quality project delivery on time by being a part of the project management team
2. Coordinating with team members and contractors to ensure deliverable
3. Ensuring project deadlines are met
4. Documenting and following up on important actions and decisions from meetings
5. Liaising between the client and Internal & external teams
Requirements:
1. Should have good oral & written communication (Hindi and English)
2. Should have command on MS Office (Word, Excel and Powerpoint)
Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.
What you will do:
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
- Gathering, analyzing and reporting customer satisfaction and feedback to management
- Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
- Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
- Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
- Liaising with the PR team to build the brand and increasing awareness using brand evangelists
- Co-ordinating with the brand ambassador team once we get one on board
- Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- Ability to identify issues in the existing system and processes and come up with innovative solutions
- A heavy focus on details
- Strong people connection
- Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
- Ability to build long term relationships with potential customers
- Entrepreneurial ownership
Experience required:
3-5 years experience in the website domain (preferably) | Worked on at least 1 e-commerce website
Responsibilities:
- Oversee responsibilities and timely execution of Web Executive
- Collaborate with SEO Team to implement strategies
- Liaise with Design and Development teams for tasks and projects
- Be proactive in pitching improvements to the websites
- Plan, implement, manage, monitor, and upgrade the client's website
- Respond to and troubleshoot all website issues
- Identify and respond to all website security breaches
- Ensure that the website is protected by enabling the appropriate security measures
- Conduct content audits to eliminate redundant and/or duplicate information
- Plan communication aligned with the brand’s strategy
- Ensure website quality and efficiency by conducting regular test plans
- Plan to improve the User Experience of the website regularly
- Collaborate with teams and management to ensure that the website aligns with brand strategy
- Prepare and present strategies to grow website metrics that are important to the brand
- Keep up-to-date with industry best practices and monitor competitor websites
- Plan, strategise and track promotional campaigns
- Analyse, Strategise, plan and prepare monthly website performance and present to internal and external stakeholders
- Maintain tracker of all updates on the website
- Ensure Client satisfaction & smooth communication
- All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
KPIs:
- At least 2 blog/video case studies highlighting business impact through website strategies implemented (Maximum 1 per brand)
- Atleast 4 instagram and linkedin carousel features for Schbang page highlighting small wins through strategy implemented (Maximum 2 per brand)
- Participate in at least 2 external website awards
Skills required:
- Strong attention to design detail
- Understanding user behaviour and building user journey
- Analytical mind and problem-solving attitude.
- Fantastic time management skills
- Ability to manage and work with teams
- Good clear communication
- At least 2 years of experience using any 2 CMSes
- Experience using at least 1 ecommerce platform (eg: Shopify, Magento)
- Google Analytics Power User
- Understand and read API Documentations
- Ability to adapt to new tools and softwares
- Resolve team conflict
- Good understanding of SEO
- Ability to troubleshoot website issues in a fast-paced environment
- Presentation skills
- Preparing Pitch decks
Tools to master:
- Google Analytics
- Hotjar
- Microsoft Clarity
- CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
- Shopify Analytics
- Google Search Console
- Google Tag Manager
- Google Docs, Slides, Sheets | Excel, Word, Powerpoint
- Photoshop & Illustrator basic
- Figma basic
Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.
Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.
What you will do:
- Building long-term relationships with clients
- Making presentations
- Planning and monitoring content calendars
- Addressing client queries effectively and in a timely manner
- Investigating and determining clients wants and needs
- Planning and implementing digital strategies for clients
- Presenting and training on social media strategies to clients, addressing queries
- Coordinating requirements internally within team
- Analyzing the effectiveness of digital campaigns
- Monitoring insights and analytics
- Setting up a list of KPIs to track for each client
- Preparing and presenting reports on their progress
- Keeping abreast with new trends in digital technology
Desired Candidate Profile
What you need to have:- Minimum 3+ years of working experience as a Digital Account Manager or field related to Client Servicing/Project Management/Customer Service
- 2 years of experience with Social Media and Google Adwords campaigns
- Strong communication skills to communicate requirements and updates with clients and internally with the team, over the phone, email and in-person
- Sense of ownership and pride in your performance and its impact on company’s success
- Ability to think critically and problem-solving skills
- Attention to detail
- Good time-management skills
Follow CutshortSubodh Popalwar
Software Engineer, Memorres