Business Analyst

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.

We're building our founding team and are looking for a front-end developer, who can take ownership of the user-facing side of our product. Your primary roles and responsibilities will evolve as the team grows.

Responsibilities:

• Taking full ownership of building a pixel-perfect frontend product
• Understanding code quality, maintainability, modularity, and scalability
• Break down large tasks into independent smaller chunks
• Implementing good testing practices to ensure rapid iteration
• Communicating with both technical and non-technical stakeholders to understand their points of view and to discuss your own ideas

Requirements:

• A basic understanding of backend development is a plus
• 1-3 years of experience
• Capable of building the frontend part of web applications with minimal guidance
• Proficiency in Javascript, Reactjs, HTML, and CSS
• Knowledge of other Javascript frameworks is a plus. Tailwind CSS/Tailwind UI experience is preferred but not required.
• Comfortable with frontend build systems
• Good understanding of frontend optimization
• Good at making a designer's design come to pixel-perfect reality
• Good at making decent interfaces from basic wireframes (without a designer's help) when needed
• Understanding of SSR is a plus, but not required
• Familiarity with billing systems, CPQ, and accounting systems is a plus
• Entrepreneurial mindset
• Self-driven individual with high ownership and a strong work ethic
• Good communication skills.

Benefits:

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Choose your laptop
• Maternity and Paternity benefits

We are looking to hire a business development executive with 1-3 years of IT experience as well as good client-handling skills.

Experience: 1-3 Years (Relevant Experience Only)

Work Mode: WFO

Location: Seoni, Madhya Pradesh

Priority: Immediate /Maximum 15-Day Notice Period Acceptable 

Budget: 15,000–25,000 Monthly (Professional Tax & Insurance Deduction Exclusive)

Interview Rounds: 3 (HR, Technical, or Practical)

Working Days: 5 Days a Week (Monday - Friday) | 9:30 AM–6:30 PM

Leave Policy: 8 Paid Leaves *Terms Applied

Notice Period: 1 Month (Mandatory) - If Bypassed, No Relieving/Experience Letter Allotted 

Provisional Period: 90 Days

No salary will be provided if the candidate leaves the company within 15 days

Commitment Period (Bond): Provisional Period + 365 Days (1 Year)

Responsibility:

1. Handling Cold calls and freelancing platforms.
2. Generating the leads, Negotiation with clients Convert leads into clients.
3. Understand client requirements and shape the project structure.
4. Good knowledge about how to create SOW, build data architecture, and other necessary documents.
5. strategies to identify and engage potential clients through various channels.
6. Conduct research to identify new leads and opportunities within target industries.
7. Gather a deep understanding of prospective clients' needs, pain points, and goals.
8. Present our products/services and make plans for their updating with time.
9. Handling Dispute and Finding solution.
10. Maintain regular follow-ups to keep prospects engaged throughout the sales cycle.
11. Collaborate with Development teams and give information about client needs.
12. Do Price negotiations, discussing terms, pricing, and contractual agreements with clients.
13. Prepare and present regular reports on sales activities, lead generation, and performance, and share them with the MD.
14. Good knowledge of market standards and trends.
15. Knowledge about every type of product and service.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, or a relevant field.
2. Handson is experienced in IT, with at least 2 years of business development or sales roles.
3. Exceptional communication, negotiation, and convention skills
4. Ability to build and maintain client relations
5. Knowledge about how to present a demo 
6. Focus on achieving and exceeding targets.
7. Self-motivated, proactive, and capable of working independently.

Pre-Requirements:

Must read the complete job description and acknowledge self-fit for this position.

- Good internet connection/ WiFi.

- Diary and a pen to solve some questions.

- Working earphones and camera.

- Must Join with your own Laptop/Computer.

- Your previous work.

-  Must Visit our website Defenzelite.Com to know about the company.

WFH Note:

We do not provide laptops. The candidate has to arrange before joining.

The candidate has to make sure they have good internet connectivity. (Call such expenses covered by the candidates themselves.)

We encourage you to apply if you think you are a good fit, can handle the Business Development Executive environment, and have a proven ability to generate leads and convert them into clients. Join us in driving our business to new heights and significantly impacting our industry.

Job Responsibilities :

• Must have knowledge of at least two PHP frameworks out of Laravel, Cakephp, CodeIgniter and YII.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Knowledge of CMS architectures like Wordpress, Joomla, Drupal etc. will be an added advantage.
• Knowledge of eCommerce frameworks like WooCommerce, Magento, OpenCart etc will be an added advantage.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

Why we exist:

The Indian internet has exploded. Over half a billion Indians will be online before the end of this year. Most of these Indians will prefer using their own language online. And next to nobody is building solutions for them. They are prevented from using the internet to its fullest potential because English forms a language barrier.

Whenever they visit a site or app, they are met with a wall of text in a language that they do not understand.

We at Reverie believe in language equality on the internet. It’s what drives us and gives what we do meaning. Language equality basically means that every Indian should enjoy the same range of options and experiences online in their own language that an English speaker does online.

 What we do:

We take immense pride in the fact that we tackle some of the most complex and impactful problems Indian language users currently face today.

We’re working towards our mission of language equality by building a full-stack of language technologies and solutions, spanning fonts, font rendering, transliteration, translation, app & website localisation in real-time, Indian language input (check out our Swalekh keypad on the App Store https://play.google.com/store/apps/details?id=com.reverie.swalekh&;hl=en">here), Indian language voice assistants, and Indic search, to empower the Indian language user and let them tap into the possibilities the internet offers them.

 What we DON’T care about:

Your age, gender, where you went to college, or your academic scores.

 What we DO care about:

• Our mission resonates with you
• You have an insatiable curiosity, which means you’ll figure a way out even in an unfamiliar environment.
• And finally your integrity and work ethic

  Lead Developer - Full Stack

Job Description

• A lead developer who will be reponsible for the performance and efficiency of the product.
• Should be having hands on experience in Javascript and web technologies and must be proficient in NodeJS and ReactJS
• Experience with Python, GoLand & Cloud is desirable.
• Must be experienced in building scalable back-end infrastructure software or distributed systems for commercial services with exposure to Front-end and backend libraries/framework