Client Account Manager

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Our Core Values 

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success.   

Experience Level 

This role is ideal for engineering managers with software engineering experience, including hands-on technical experience building cloud-based software solutions, and of managing software engineering teams. 

What You'll Do 

• Partner with Product Management to define, assess, plan and execute the development of a new product.
• Partner with Product Management to establish and align on business, functional, and non-functional requirements; set clear, feasible software delivery expectations; collaborate on adapting to unexpected changes in plans and roadmaps; and to deliver on commitments with high reliability and accountability.
• Hands-on Engineering Manager who can operate as a technology strategist who understands modern cloud-based technology and SaaS product development; conducts technology assessments; evaluates existing products and 3rd party services for integration; and determines, recommends, and drives the development of a product architecture.
• Evaluate leading-edge technologies such as AI-based tools and integration patterns, and assets, for incorporation into the product offering in order to rapidly accelerate time-to-market
• Learn about and assess our products and technology services to determine how they might be leveraged to accelerate development and delivery of the solution. This includes SaaS products, data platforms and integration technologies.
• Build and provide technical leadership, direction and management to a high-performing, full-stack engineering team consisting of software, data, analytics and quality engineers, to rapidly deliver, enhance and maintain a best in class cloud-based product.
• Develop software products aligned to modern industry best practices and AWS well-architected framework. Software will be well documented, tested and maintained in our cloud-based git repository.
• Build and deploy software products within our cloud infrastructure while ensuring alignment with operational tools such as CircleCI, Datadog, Jira, GitHub and other mainstream tools within the organization.
• Coach exceptional, highly-skilled engineers; set clear goals; monitor performance and provide timely constructive feedback; and will continually work to optimize the performance, efficiency and effectiveness of your teams.
• Track team metrics, identify blockers to overall team effectiveness, and manage process improvements.
• Lead projects via agile methodologies where you will coach through sprint cycle stages, drive technology best practices and ensure work is accurately estimated, performance, and progress is tracked and reported to stakeholders.
• Work closely with our Information Security (InfoSec), Cloud Operations and other functional teams to ensure that product designs, engineering processes, and the management of data, align with our and industry policies and best practices.
• You will be accountable for ensuring that information is handled according to cybersecurity controls (e.g., SOC2, HITRUST), customer agreements, and legislative regulations (e.g., HIPAA).

What We're Looking For 

• Knowledge of software engineering practices, patterns for software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and release management.
• Knowledge of Agile methodologies and will bring your experience in leading and coaching Agile teams through planning, execution and delivery phases.
• Experience managing contract resources that may be geographically dispersed.
• Experience developing and/or leading fullstack teams that develop SaaS products utilizing frontend technologies such as ReactJS, NodeJs, JavaScript, TypeScript and mainstream backend languages like Java.
• Experience defining standards for unit, functional and end to end testing utilizing frameworks such Gherkins / Cucumber and Cypress.
• Solid background in cloud development including serverless compute, microservices, containers, and API development and deployment within cloud environments.
• Knowledge of DevOps and CI/CD pipelines and process automation, including the technologies and the processes around CI/CD development, to help accelerate delivery.
• Experience in Google Workspace (G-Suite) or Microsoft Office.
• Ideally, you have worked in the healthcare industry and understand the ecosystem and data security compliance, the customers, their interactions, the information that is coordinated, and client lifecycle challenges in this area.
• Experience with Search Engine Optimization (SEO) or integrations is a major plus.

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth.

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

.Frontend Developer for a Construction Tech startup.Kolkata-based or with roots in Kolkata.

Requirements:React.js,Javascript

Job Title: PHP (Laravel) Developer

Experience: 2 to 7 years

Skills:

PHP : Laravel, (MVC)

Database: MySQL

{(added Advantage)

Database : Mongo DB

Server Hosting : – AWS (Knowledge of EC2, S3, RDS & Route53)

Good to have experience in ReactJS, NodeJS, VueJS}

Communication skills: Must have good in communication

.

Requirements:

Understanding of MVC design patterns

Basic understanding of front-end technologies, such as JavaScript, HTML5, and

CSS3

Knowledge of object oriented PHP programming

In-depth knowledge of object-oriented PHP 7.x and Laravel 5/6+ PHP Framework

Experience with MVC, Entity Framework, Web form, Web API and business layer

and

front-end technologies

Creating database schema that represent and support business processes

Familiarity with SQL/NoSQL databases and their declarative query languages

In-depth knowledge of Git,Bitbucket and related pipeline for Continues integration

and

Continues deployment

Creative and efficient problem solving capability

Understanding of Agile development process

Developing rich and complex web applications in an efficient manner so that the

applications let the user interact with the site or application smoothly.

Ability to understand technical documents like SRS, Design Document & Wireframes.

Personal Specifications –

- Proficiency in written and spoken English(must)

- Understanding of project development methodologies like Agile is preferred.

- Understand team development/Source code control

• Languages: Javascript, Typescript, CSS
• Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
• Packages manager: npm, yarn
• Knowledge of REST and GraphQL
• Control version: Git
• Hosting & deployment: AWS Amplify
• The automation UI was written in Vue therefore knowing about Vue may be a plus

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.