Client Account Manager

About Us:

We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking

solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core,

we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit:

https://tradelab.in/

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

Responsibilities:

Develop and maintain front-end applications using Razor View (MVC) in C#, JavaScript, jQuery, and React / Angular.

Design and implement robust backend services using C# focusing on Rest APIs and integrating third-party APIs.

Work with databases like Microsoft SQL, with a focus on gradually adopting NoSQL solutions.

Create and maintain reporting solutions using SSRS, Crystal Reports, and Power BI.

Design and manage ETL processes and data warehousing solutions using SSIS and SSAS.

Collaborate with cloud infrastructure teams to deploy and maintain solutions on Azure, AWS, and Private Cloud environments.

Ensure code quality and performance optimization through regular reviews and updates.

Work in an Agile environment, actively participating in sprints, code reviews, and team meetings.

Ideal Candidate

Proficiency in front-end technologies such as Razor View (MVC), JavaScript, jQuery, and React / Angular.

Strong backend development experience in C# using the Design First and Code First approaches.

Experience with RESTful API development and integration of third-party APIs.

Familiarity with Microsoft SQL and NoSQL databases.

Hands-on experience with reporting tools like SSRS, Crystal Reports, and Power BI.

Knowledge of ETL and data warehousing tools, particularly SSIS and SSAS.

Experience with cloud platforms like Azure, AWS, and Private Cloud.

Solid understanding of software development principles and practices.

Experience with Power BI or other BI tools for data visualization.

Knowledge of Python, Spark, or Databricks for advanced data processing

What we are looking

• You must have experience in Python, including development of microservices using flask/fastapi/sanic.
• You hold knowledge of at least one Python web frameworks
• You have experience in NoSQL databases such as MongoDB
• You are familiar with relational databases and unstructured data.
• You are familiar with some ORM (Object Relational Mapper) libraries.
• You have prior exposure to code versioning tools such as Git.
• You understand fundamental design principles behind a scalable application

Good to have

• Experience in cloud services such as AWS
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of the threading concepts in Python and multi-process architecture

What you'll do

• Create database schemas that represent and support business processes
• Integrate multiple data sources and databases into one system.
• Develop and integrate RESTful APIs and services for business use cases
• Perform unit and integration tests on developed modules

years MS SQL Server Administration experience required 

∙Provide 24x7 support for critical production systems. 

∙ Provide technical leadership for the service component or the product. 

∙IT Operations with strong understanding of database structures, theories, principles, and best practices. 

∙Experience with Performance Tuning and Optimization (PTO), using native monitoring and third-party tools 

∙Experience with backups, restores and recovery processes 

∙Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server  

∙Assist developers with complex query tuning and schema refinement. 

∙Experience in handling database corruption 

∙Manage Encrypted database, TDE and SSL certificate 

∙Manage PaaS and IaaS environment 

∙Experience with SSIS packages, SSRS and SSAS 

∙Experience working with Windows server, including Active Directory 

Key Responsibilities

• Design and implement scalable, maintainable, and efficient Python applications
• Lead technical projects from conception to deployment
• Collaborate with cross-functional teams to define and implement new features
• Write clean, testable code with appropriate documentation
• Conduct code reviews and provide constructive feedback to team members
• Mentor junior developers and contribute to their professional growth
• Participate in technical architecture discussions and decision-making
• Troubleshoot and debug complex software issues
• Contribute to continuous improvement of development practices and processes
• Design and implement AI/ML solutions using LLMs and related technologies
• Optimize and maintain AI model deployment pipelines

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 5+ years of professional software development experience
• Strong proficiency in Python and its ecosystem (Django/Flask, FastAPI)
• Experience with SQL and NoSQL databases
• Solid understanding of software design patterns and principles
• Experience with version control systems (Git)
• Strong knowledge of RESTful APIs and microservices architecture
• Proficiency in writing unit tests and understanding of TDD practices
• Experience with CI/CD pipelines and deployment automation
• Strong problem-solving and analytical skills

AI/ML Technical Skills

• Experience with LLM frameworks (LangChain, LlamaIndex)
• Knowledge of working with large language models (GPT, Claude, etc.)
• Understanding of prompt engineering and LLM fine-tuning concepts
• Experience with vector databases (Pinecone, Weaviate, or similar)
• Familiarity with AI model deployment and serving (BentoML, Ray Serve)
• Experience with machine learning libraries (PyTorch, TensorFlow, or similar)
• Knowledge of AI/ML observability and monitoring tools
• Understanding of AI safety practices and responsible AI development
• Experience with embedding models and semantic search implementations
• Familiarity with AI application development patterns and best practices

About the Role: LOOKING FOR QA ENGINEERS(ONLY FROM SAAS-BASED COMPANIES)

You will help the team in building an awesome testing platform that can be leveraged by QA for testing the product for quality & stability.

You should have hands-on software development experience to design and implement test automation infrastructure. You will have to implement test automation systems and provide seamless integration with DevOps infrastructure. You should have strong interpersonal and communication skills.

Location = Mumbai

Responsibilities:

Implementation of test automation for Web Interface and Mobile Applications

Implement functional and non-functional API Testing or integration testing

Carry out Load testing and Performance testing as required

Integration of test suite and testing tools with DevOps Infrastructure and CI/CD pipelines

Assist the QA team to be able to diagnose the test case failures

Follow agile test methodology for timely delivery of test case automation

Manage the upkeep of existing Automation Regression suite based on changes

Requirements:

Bachelor's degree in Computer Science, Information Technology or related field

0 to 1 year of relevant experience in the testing domain

Self-driven with the ability to work independently and carry out assignments as required.

Knowledge of Selenium or Appium framework with JAVA is a must-have

Programming ability in JAVA

Exposure to API testing, load testing, system integration will be a big plus

Experience in working on Linux/Unix OS and cloud environment such as AWS

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We're backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among the top five Ed-tech companies of India and has the trust of 1 million parents.

Job Summary

• The candidate must be able to communicate effectively since the job involves coordinating with clients, couriers, and other operational departments.
• The candidate must ensure that quality assurance checks are completed and maintained.
• A Candidate is responsible for monitoring deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.
• Preparation of Non-Delivery Report.
• Should have sound knowledge of Microsoft Excel (advanced), Microsoft word, MIS, maintaining and updating trackers.
• The candidate should be fluent in Hindi, English, and regional languages.

Responsibilities and Duties

• Logistic Management
• Warehousing
• Courier Management
• Verification and Customer Support
• Team Management