Business Analyst

Please Apply on Below Link

https://app.ismartrecruit.com/jobDescription?x=E7pc21hcnRzaGlwaHViLmNvbV8yNF9QUk9NT1RFVVJMX2VuQ9e

Job Description

We are seeking a passionate and innovative Software Development Engineer (AI) to join our engineering team in building next-generation Maritime SaaS solutions. The ideal candidate will have hands-on experience in Agentic AI development, working with cutting-edge frameworks and contributing to the development of scalable, AI-driven products. This role involves end-to-end product development, from concept to deployment, leveraging modern programming stacks and AI frameworks.

Total Experience: 1–4 Years

Requirements

• Bachelor’s or master’s degree in computer science, Engineering, or related field.
• 1–4 years of professional software development experience.
• Proven experience in AI-driven product development.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively in agile, cross-functional teams.
• Excellent communication and documentation skills.

Desired Skillset

• Agentic AI Development experience using frameworks like LangGraph, LangChain.
• MCP Server Development exposure.
• Hands-on experience in LLM-based product development.
• Proficiency in Python, with practical knowledge of AI/ML model integration.
• Strong development skills in React.js and Node.js.
• Understanding of SaaS architecture and cloud deployment practices (AWS, Azure, or GCP preferred).
• Familiarity with containerization tools (Docker, Kubernetes) is a plus.

Role Overview:

We are seeking a Senior Consultant with deep expertise in storage and backup infrastructure, data migration strategies, and enterprise IT consulting. This individual will lead customer engagements, build methodologies, and deliver value through the ZENfra platform.

Experience in product implementation and customer support management is a strong plus, enabling this role to bridge consulting with hands-on delivery and post-deployment success.

Key Responsibilities:

Consulting & Strategy:

Engage with enterprise customers to understand their infrastructure, pain points, and transformation goals.

Design and recommend migration strategies and modernization roadmaps for storage and backup environments.

Develop reusable methodologies and frameworks tailored to customer needs.

ZENfra Enablement:

Translate customer requirements into actionable insights using the ZENfra platform.

Build and deliver ZENpacks (customized solution bundles) including reports, dashboards, and automation scripts.

Collaborate with ZENfra product and engineering teams to enhance platform capabilities based on field feedback.

Product Implementation & Support:

Lead or support ZENfra platform deployments across customer environments.

Ensure smooth onboarding, configuration, and integration of ZENfra components.

Manage customer support escalations, ensuring timely resolution and customer satisfaction.

Provide feedback to product teams to improve usability and performance.

Leadership & Delivery:

Lead and mentor a team of consultants and engineers across multiple customer engagements.

Prioritize tasks and manage delivery timelines while maintaining high customer satisfaction.

Ensure quality and consistency in deliverables across projects.

Customer Success:

Act as a trusted advisor to customers, helping them derive maximum value from VTG and ZENfra offerings.

Conduct workshops, training sessions, and executive briefings as needed.

Required Skills & Experience:

• 10+ years of experience in IT consulting with a focus on storage, backup, and data protection technologies.
• Proven experience in data centre migrations, cloud transitions, and infrastructure assessments.
• Strong leadership experience managing cross-functional teams and customer engagements.
• Hands-on experience with product implementation and customer support management.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like ZENfra, ZENfra Ignite, or similar platforms is a strong plus.
• Ability to create structured reports, methodologies, and reusable assets.
• Experience working with global customers and managing multiple priorities.

Preferred Qualifications:

Certifications in storage technologies (e.g., NetApp, Dell EMC, Veritas, Commvault).

Exposure to cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.

Experience with automation and scripting (Python, PowerShell) is a plus.

We are building the future of women’s wellness. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are broken and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, health sciences, content, and community, we would love to talk to you.

What are we looking or

1. Experience in Sales and/or customer consulting

2. Ability to understand and handle data sets through google sheets and Excel

Job Role:

1. Convert highly qualified leads into  members, by consulting and guiding them based on their conditions and requirement

2. Assess ways to optimize the overall top-of-funnel lead flow at Savage by working with external communities

3. Create weekly reports on work done, what worked and what did not work.

4. Be the voice of prospective customers in the system

 1.Experience in proper MERN Stack

 2.In depth knowledge of Node JS, Angular JS, MongoDB 

 3.Experience in implementing applications using AngularJS.

 4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS 

 5.Javascript experience both on client as well as on server side

 6.Experience with MVC and MVVM design patterns

 7.Good experience with multiple third party API's integration

 8.Experience in MongoDB scaling and optimization

 9.Experience with cloud technologies AWS Lambda & EC2 setup

 10.Experience in creating RESTful based web services in JSON & XML

 11.PLUS to have additional experience in Angular 2+/

 12.Added experience in MySQL optimisation would be a great plus 

 13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently

1. Defining the category roadmap globally for digital products like Gift Cards, Vouchers, Experiences, Fintech instruments, Donations, Subscriptions, etc.
2. Product, place, price, and promotions of the category portfolio.
3. Manage supplier relationships for a range of global categories.
4. Good understanding of consumer demand and macro-economic trends in the categories.
5. Good analytical skills with the ability to draw insights from large data sets, forecasting, budgeting, etc.
6. Work with marketing, sales, and product teams to market, sell and build a seamless user experience.
7. End-to-end management of product i.e. from supplier to customer. You should be responsible for cataloging, quality, CSAT, and revenue for the categories.

1. You should have at least 3 years of experience in global category roles, preferably digital categories.
2. Good communication skills are key for this role.
3. Good analytical skills along with sales/marketing knowledge.
4. MBA from reputed colleges would be preferred for the role.
5. Team management experience will be a plus.
6. A strategic thinker along with a growth mindset ll be a good fit for the role.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

What you must have:

Job Description

We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.

This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.

RESPONSIBILITIES

• Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up of customer suggestions for continued improvements to Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Constantly Improve Product Knowledgebase to use internally and a FAQ.

• Work on improvement of customer's FAQ and User manual.

• Taking ownership of customer issues reported and seeing problems through to resolution.

SKILLS & QUALIFICATIONS

• Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).

• 1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.

• Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.

• Knowledge of SQL, XML, JSON is a plus.

• Ability to troubleshoot the cause of technical problem in using software.

• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.

• Ability to mentor and assign and manage tasks for others.

• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.

Job Responsibilities –

All activities related to CICS Systems Programming on IBM Mainframes running a large scale IT system

Installation and maintenance, debugging, performance and tuning, assisting applications programmers, support of a large variety of CICS sub product and related applications, and disaster recovery.

This may include working with other workgroups i.e. MQ Series, DB2, z/OS, Capacity and Performance Management and so Problem determination and resolution within expected time frame

Resolve problems in most effective way possible within SLA reaching root cause and preventing problems

Follow Change Management process to effectively manage environment changes

Support 24*7 on call support on rotation basis

Tracking and analysing performance and resource utilization of CICS systems

Recommend changes, upgrades, and enhancements based on the technical analysis

Develop and maintain technical documentation and knowledge bases

Upskill junior systems programmers

Required Skillsets –

Minimum 5+ years’ experience with CICS system Programming and administration

Strong knowledge of CICS, CICSplex and SMP/E

Good experience with Mainframe MQ administration

Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools

Skilled at troubleshooting problems in a CICS environment

Programming skills - COBOL,PL/1, C, REXX, Assembler

Proficient in working with high availability environment along with alignment to process (ITIL)

Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work

Good interpersonal skills and team player

Added Advantage –

Experience with large complex environments running critical and 24*7 applications

Experiencewith aspects of MQ administration and operations

Proficiency with Assembler programming