Analyst

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Job Title: Senior Backend Developer

Location: Mali mahajan road, somwar peth, Pune.

Experience: 5-7 years

Responsibilities:

Backend Development:

• Design, develop, and maintain scalable and high-performance backend systems.

1. Utilize AWS Serverless skills (API Gateway, Lambda, DynamoDB, SQS, Event bridge, CloudWatch, permissions, accounts, multi accounts, streams

Technology Stack:

• Proficiency in JavaScript, Node.js, and Typescript for backend development.
• Leverage AWS services to build serverless applications with a focus on efficiency, security, and reliability.

E-commerce Expertise:

• Bring experience in e-commerce projects, with additional consideration for knowledge of Commerce tools.

Communication Skills:

• Communicate effectively with stakeholders across the US, UK, and Australia.
• Collaborate with cross-functional teams to understand requirements and provide technical insights.

Project Collaboration:

• Work closely with front-end developers, QA engineers, and other team members to deliver end-to-end solutions.

Requirements:

1. Bachelor’s degree in Computer Science or a related field.
2. 5-7 years of backend development experience.
3. Strong proficiency in AWS Serverless technologies.
4. Expertise in JavaScript, Node.js, and Typescript.
5. Experience with e-commerce projects, particularly Commercetools, is an advantage.
6. Excellent communication skills to engage with international stakeholders.

Key Job Responsibilities:

• You will proactively engage with both the senior stakeholders and co-founder to understand their business goals and help them to build an effective sales plan
• Develop and execute sales strategies and identify target sectors, responsible for agency sales and business development activities PAN India
• The role would be dynamic in nature and would include finding prospective clients, designing pitches, strategizing, planning, meeting prospects and closing deals independently
• Ability to put together large complex proposals that speaks to the client’s needs, concerns, and objectives
• Expert in creating sophisticated sales model/pipeline and running them for profitable business venture
• Should have experience with selling digital services like Website & Application Development and Design, Branding, Packaging & Publication Design and Digital Marketing end-to-end
• Analyze & prepare annual sales budgets, responsible for generating revenue collection, establish strategic plans to achieve maximum profits, and expand customer base through extensive marketing
• Ability to analyze and implement marketing strategies and develop sales initiatives
• Drive strategies to increase product & service awareness by observing the market, competitors, and industry trends as well as projections for the future
• Prospect for potential new clients, acquiring and maintaining healthy relationship with them
• Negotiating with stakeholders
• Must have prior experience in handling large & multiple accounts
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Submit weekly progress reports and ensure data is accurately entered

Forecast sales targets and ensure they are met by the team

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on the BYJU's unique way of learning and convert them into premium subscribers in your designated zones.

working days : 5 days (wednesday - sunday)

weekoff : 2 days (Monday - Tuesday )

Applicant Trainee - 37,500 Rs stipend 

Business Development Assoicate (BDA) - 10 LPA package 

Location : Chandigarh , Jalandar, Ludhiana 

Must have requirements:

1. Should be a graduate (any graduate is okay).
2. Should be passionate about sales.
3. Any masters distance eligible 
4. Age not more than 29 
5. If video interview done than should be completed with 90 days .

Bonus and other benefits :

1.You can earn upto 3 Lakh in your incentives.

1. 300 best performers for each quarter (every 3 months) are taken on a 5 days fully paid international trip.
2. You will have weekly targets to achieve, consistent failure to achieve them will obviously result in job cancellation, thats not a surprise. Go big or go Home! (to be honest its easy)
3. This is a high-performance job for someone who wants to make it large, take big risks and continuously challenge themselves.
4. We require high intent, extreme determination and hard work which will be most certainly rewarded.
5. We are somewhat still a start-up, so you will have more opportunities to be recognized than elsewhere (if you are honest to your work).

Things which will make you immediately stand out :

1. Effective Communication and quick witness.
2. Should be highly energetic and enthusiastic.
3. Must have keen interest in education and mentoring students.
4. Prior experience in sales and business development is an add on.
5. Good interpersonal and presentation skills. 

We are building a new app in vernacular languages in the ed-tech domain. Looking for highly skilled React Native + Android frontend engineers to build the product with A player's team.

We are funded by a leading VC in the country.