Analyst

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

We are looking for a skilled and motivated Data Engineer with strong experience in Python programming and Google Cloud Platform (GCP) to join our data engineering team. The ideal candidate will be responsible for designing, developing, and maintaining robust and scalable ETL (Extract, Transform, Load) data pipelines. The role involves working with various GCP services, implementing data ingestion and transformation logic, and ensuring data quality and consistency across systems.

Key Responsibilities:

• Design, develop, test, and maintain scalable ETL data pipelines using Python.
• Work extensively on Google Cloud Platform (GCP) services such as:
• Dataflow for real-time and batch data processing
• Cloud Functions for lightweight serverless compute
• BigQuery for data warehousing and analytics
• Cloud Composer for orchestration of data workflows (based on Apache Airflow)
• Google Cloud Storage (GCS) for managing data at scale
• IAM for access control and security
• Cloud Run for containerized applications
• Perform data ingestion from various sources and apply transformation and cleansing logic to ensure high-quality data delivery.
• Implement and enforce data quality checks, validation rules, and monitoring.
• Collaborate with data scientists, analysts, and other engineering teams to understand data needs and deliver efficient data solutions.
• Manage version control using GitHub and participate in CI/CD pipeline deployments for data projects.
• Write complex SQL queries for data extraction and validation from relational databases such as SQL Server, Oracle, or PostgreSQL.
• Document pipeline designs, data flow diagrams, and operational support procedures.
• 
  

Required Skills:

• 4–8 years of hands-on experience in Python for backend or data engineering projects.
• Strong understanding and working experience with GCP cloud services (especially Dataflow, BigQuery, Cloud Functions, Cloud Composer, etc.).
• Solid understanding of data pipeline architecture, data integration, and transformation techniques.
• Experience in working with version control systems like GitHub and knowledge of CI/CD practices.
• Strong experience in SQL with at least one enterprise database (SQL Server, Oracle, PostgreSQL, etc.).

Key Responsibilities

The Mobile Lead Developer with a minimum of 3-6 years of experience to develop a React Native Mobile App

Job Overview

The primary role of this position will be to develop rich Mobile/Web applications for a new Reillo product.

Primary Skills

·        Experience with popular application development frameworks such as React Native with excellent JavaScript, Typescript, ES6 or greater, HTML5, and CSS development skills

·        Experience in iOS and Android Application development

·        Experience with modern front-end build pipelines and tools such as Webpack

·        Solid understanding of MVC, stateless APIs, Redux and building RESTful APIs

·        Experience on tools like Jest or React Testing Libraries

·        Familiarity with code versioning tools such as Git

·        Ability to communicate effectively and make effective presentations

·        Experience with ReactJS for Web App development will be an added advantage.

Exciting Opportunity: Linux Engineer (L3)

Are you a seasoned Linux Engineer with over 10 years of experience in an enterprise technical support environment? Join our team and bring your expertise to provide advanced technical support for global HPE customers. We're looking for someone who can apply their deep technical knowledge in Linux administration, technical security management, database management, and performance management for critical, high-risk customers. If you're passionate about solving complex technical issues and delivering superior solutions, this role is for you!

Key Responsibilities:

• Provide advanced technical support via phone, email, and remote sessions
• Reproduce, troubleshoot, and resolve issues related to Linux systems
• Perform incident, escalation, and change management independently
• Conduct proactive problem management and root cause analysis
• Apply security patches, monitor environments for compliance, and handle disaster recovery planning
• Collaborate with cross-functional teams and vendors to resolve complex technical issues
• Lead and manage projects related to Knowledge Transfer (KT), Transition, and SOP creation
• Deliver exceptional customer satisfaction and maintain high service levels

Technical Skills Required:

• Strong expertise in installing, configuring, troubleshooting, and administering all Linux flavors
• Experience with Linux vulnerability assessment and mitigation
• Knowledge of Redhat Satellite, Oracle Linux Ksplice, Cluster Services, and Oracle RAC clusters
• Familiarity with SAN technologies, HP Blade Servers, Rackmount Servers, and Virtual Connect OS
• Disaster recovery planning and DR testing experience
• Experience in routine performance analysis, capacity planning, and security audits
• Proficiency with HPE Service Guard cluster on RHEL

Non-Technical Skills:

• Excellent written and verbal communication skills
• Commitment to delivering high-quality solutions and customer satisfaction
• Ability to work independently and lead technical teams in resolving complex issues
• Strong collaboration skills with the ability to influence customers and internal stakeholders
• Experience in delivering training and mentoring team members

Eligibility & Qualifications:

• Bachelor’s degree in Engineering (or equivalent)
• 10+ years of experience in Enterprise technical support
• Certifications like RHCE, Oracle Enterprise Linux, ITIL are a plus
• Flexibility to work in a 24x7 support environment

This role is perfect for a Linux professional looking to take ownership of complex issues in a global, mission-critical environment.

🌟 Apply Now to join our team and make a significant impact in the world of enterprise Linux support!

Technical:

• Strong knowledge of HTML, CSS & Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in JavaScript Frontend Framework/Library (ie ReactJS, gatsbyjs, AngularJS, Vue.js)
• Experience in JavaScript Backend Framework/Library (ie Node.js, Express.js)
• Experience with Popular React.js Workflows (i.e. Flux or Redux)
• Familiar with JavaScript Standard ECMAScript (or ES)
• Knowledge of secure authorization mechanisms, i.e. JSON Web Token
• Familiarity with modern front-end build pipelines and tools (i.e. NPM or Yarn, Gulp or Grunt)
• Experience with common front-end development tools such as Babel, Webpack, etc.
• A knack for benchmarking and optimization
• Understanding of server-side CSS pre-processors such as Stylus, Less
• ORM Knowledge (i.e. Sequelize or Mongoose)
• Knowledge of isomorphic React is a plus
• Familiarity with Firebase, MongoDB, MySQL, PostgreSQL Database
• Understanding of RPC, REST and GraphQL
• Familiarity with Version Control such as GitHub, BitBucket

Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts & understanding customers' needs.
• Making outbound calls/communications to potential customers, and source new sales opportunities through inbound leads.
• Use outbound channels like LinkedIn to identify key decision makers.
• Route qualified opportunities to the sales team for further development and closure.
• Research accounts, identify key players and generate interest.
• Creating, maintain and expand the database of prospects.
• Team with channel partners to build opportunities pipeline.
• Perform effective online presentations to prospects.
• Keeping all the sales & marketing collateral ready & up-to-date.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to other team members.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Appropriately communicate brand identity and corporate position.

Requirements:

• 2+ years of inside sales experience.
• Bachelor's degree or equivalent, Preferably with MBA.
• Track record of over-achieving quota.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Proficient in Microsoft Office.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.