
Company: IDFC First Bank
About the company:
IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards.
Role Overview:
Location : Navi Mumbai
Experience : 6 to 10 years
Compensation : Upto 27 LPA (Commensurate with Experience)
Key Responsibilities:
- Banking industry Experience, preferably in Securities Lending Domain (LAS – Loan against securities).
- Solution experience in one of more of the following Lending areas:- Business Process Automation, Credit & Portfolio Analytics, Commercial Loan Product, Loan Servicing and Risk Management.
- Familiar with multiple securities events i.e. Share sale, corporate action, Revaluation, DP & LTV Calculations etc.
- Should be able to play catalyst role between business and IT.
- Good Communication skills with ability to lead domain discussions with BFSI Stakeholders.
- Should be able to provide domain support to development and technical teams on core Securities Lending domain.
- Provide support to business teams in terms of answering questions, clarifying requirements, and resolving issues as they arise during design and development.

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Education: Engineering
Work experience: 2 + years relevant experience
Compensation: Based on Industry StandardsInterview Mode - Face to Face
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● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
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● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
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customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle
management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,
Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.
Seeking a passionate artist with an eye for detail. If you thrive on creating compelling visuals and love turning ideas into dynamic animations, we want to hear from you!
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- Master of Adobe After Effects, Premiere, Illustrator, and Photoshop.
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Job Role - React UI Lead
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. BACHELORS DEGREE IN BUSSINESS MANAGEMENT ,MARKETING OR RELATED FEILD.
.0-3 YEARS OF RELEVANT EXPERIENCE
.GOOD WRITTEN AND VERBAL COMMUNICATION
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.ANALYZING MARKET TRENDS
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• Create and update #ARM’s website content as required
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Hiring for UK Education Campaign -
Interview process Remote.
Key Points for Job Seekers (Why should you join CogentHub)
Lead Generation;
No Sales;
Fixed Salary Date;
Home Drop facility (Pickup as per COVID Situation).
Paid Training Sessions;
Fixed shift timings / No stretch;
Fixed 6 days working
Daily & Monthly Incentives;
Best Pay package in the Industry.
Required:
Excellent English Communication Skills
Basic Computer Knowledge
Full Time Job in Voice Process
Preferred Experience 6 months to 1 Year in any International BPO domain
Job Descriptions:
- You have to deal with UK B2C customers for Lead Generation process.
Facilities:
Fixed Office Timings - (3:00pm- 12.00 am midnight)
Attractive Salary Packages (Fixed Salary)
Salary on Time
Free Home Drop Facility (as per the Transport Boundary)
Huge Daily & Monthly Incentives.
6 Days Working
Our Address:
Cogent Hub Private Limited
Udyog Vihar, Gurugram - 122016









