
Gather requirements by identifying user needs and recommend solution to clients.
Develop user requirement document, functional specification, user guide and training material for solutions.
Act as a liaison between development team and stakeholder throughout the implementation.
Support implementation, user acceptance testing and training activities (when required).
Analyzing, developing and proposing enhancements to current business processes, reports and applications in order to optimize system effectiveness.
Provide support in pre-sales activities with sales and marketing team, activities included analysis on RFP, provide business proposal, conduct system demo.
What you’ll need?
Candidate must at least possess a Bachelor’s Degree in IT and Business majors preferred.
Prefer a minimum of 2 years’ experience analyzing business requirements and translating them into functional requirements but fresh graduate is encouraged to apply.
Must possess good knowledge of the software development life cycle (SDLC), practical understanding of information technology and have the ability to conceptually relate technology to business’ needs.
Effective communication skills to collaborate with stakeholders and technical teams.
Retail domain knowledge would be a strong advantage.

About Kapil Technologies PVT LTD
About
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Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
This role involves building strong relationships within the influencer/creator community in India. Goal for
this role is too onboard and support creators/influencers across any category. We are looking for a result-
oriented innovative thinker who can work with creators/influencers at scale. The role will require
bringing in top creators/influencers from the industry and onboard them with us - work with them very
closely and grow them.
Core Responsibilities:
• Connect with creators and explain Rigi app
• Successfully on-board creators on the Rigi app.
• Generate new leads of creators from social media and Internet.
• Maintain relationship with on-boarded creators.
Skills and Competencies Required:
• The Candidate should be well competent with tele-calling and sales.
• Should have excellent communication skills and good at convincing people.
• Candidate should be aware of the platforms to dig this data in.
Requirements:
• Should have 2+ years relevant experience in Sales
• Knowledge of influencer marketing is a bonus
• Solid knowledge of category management, business development principles- Excellent
communication skills
• Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding,
fast-paced environment
Job Overview:
We are seeking an experienced and results-driven Sales Manager to lead and oversee our real estate sales team. The ideal candidate will have a strong background in real estate sales, with the ability to set strategies, manage a team, and drive sales targets. The Sales Manager will play a key role in developing and executing sales plans to achieve growth, ensure customer satisfaction, and maintain market competitiveness.
Key Responsibilities:
- Develop and execute sales strategies to achieve revenue targets.
- Identify and qualify potential clients.
- Build and maintain strong relationships with clients.
- Negotiate and close deals.
- Manage and develop a team of sales representatives.
- Prepare and deliver sales presentations.
- Analyze sales data and identify trends.
- Stay up-to-date on industry trends and best practices.
Qualifications:
- Bachelor's degree in the related field.
- 6+ years of experience in sales management.
- Strong communication, interpersonal, and negotiation skills.
- Ability to work independently and as part of a team.
- Experience with CRM software.

We are looking for a React+Iconic developer to build our cross-platform mobile application. You must be adept with React, ReactQuery, and Iconic and MUST have experience of using these technologies in a production environment.
You would be expected to also contribute to a couple of browser-based portals that support the product. You must have worked beyond JWT and used RSA and AES encryption and decryption.
You must have experience and be adept with Object Oriented Javascript and writing extensive business workflows in Javascript. You would be an expert in responsive design and should have experience converting Figma designs to reality
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

We need candidates to join immediately to 15days
Salary: Upto 10 LPA
Industry: Fintech
Roles and Responsibilities:
- 2-3 years of Android development experience.
- Kotlin, Android SDK, Java
- Rest API, JSON, XML, Retrofit
- MVVM
- SQLite, Room, Offline storage, Encryption
- Google APIs, Maps, Navigation, Google Play Optimization
- Live Data, Dagger, Co-Routines, Multithreading
- Memory management and optimizations using Data Structures and Algorithms
- Espresso, JUnit, kotlin, work manager, Co-Routines,, data structure, multithreading.

Exp : 4years - 7years
Location : https://www.linkedin.com/feed/hashtag/?keywords=gurugram&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6988689322099015680">#Gurugram, Haryana.
Notice period : https://www.linkedin.com/feed/hashtag/?keywords=immediate&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6988689322099015680">#immediate / within 15day joiners only
EXPERIENCE
• The individual should expertise in Manual Testing, Automation Testing, Database Testing with at least 4+ years of experience
• The individual should have strong Automation Experience on multiple application platforms, such as Front End(UI),Backend(Webservices/API) and Mobile(Android & iOS)
• Setting up, Design, Develop and Maintaining Automation Frameworks from Scratch as an individual contributor.
• Excellent Designing and Programming skills using any language, such as Java, Python
• Strong command on Automation Tools like Selenium, Rest Assured and Appium
• Excellent working experience on Automation Frameworks like Hybrid Framework along with Design patterns like Page Object Model
• To validate API and DB data elements, SQL queries should be good.
• Understanding project documents, customer demands and product objectives and achieve using Automation
• Should be responsible for managing quality on the production release Researching Testing tools, methodologies, trends and upgrading existing practices and processes.
SKILLS
• Strong experience of tools like Selenium / Appium used for Web and Mobile automation
• Hands on experience on Backend / API automation using Rest-assured.
• Should be familiar with BDD/TDD methodologies
• Experience in CI / CD tools like Jenkins to achieve Continuous Integration in Automation
• Should have strong experience with programming languages JAVA / Python
• Should be familiar with JavaScript
• Responsible for creating performance and load tests and report on performance impact for every release using tools like K6/JMeter
• The individual should have a strong understanding of SDLC and STLC processes
• Willingness to work in a fast-paced and changing environment.
• Experience with Atlassian’s JIRA/Confluence tools
• Experience in a start-up or Product based companies.
• Fintech domain experience is a plus.
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies

Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax
Knowledge of functional or object-oriented programming
Ability to write well-documented, clean Javascript code
Rock solid at working with third-party dependencies and debugging dependency conflicts
Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
Understanding of REST APIs, the document request model, and offline storage
Experience with automated testing suites, like Jest or Mocha
Make sure to mention any other frameworks, libraries, or other technologies relevant to your project
List any education level or certification you may require

Only a solid grounding in computer engineering, Unix, data structures and algorithms would enable you to meet this challenge. 7+ years of experience architecting, developing, releasing, and maintaining large-scale big data platforms on AWS or GCP Understanding of how Big Data tech and NoSQL stores like MongoDB, HBase/HDFS, ElasticSearch synergize to power applications in analytics, AI and knowledge graphs Understandingof how data processing models, data location patterns, disk IO, network IO, shuffling affect large scale text processing - feature extraction, searching etc Expertise with a variety of data processing systems, including streaming, event, and batch (Spark, Hadoop/MapReduce) 5+ years proficiency in configuring and deploying applications on Linux-based systems 5+ years of experience Spark - especially Pyspark for transforming large non-structured text data, creating highly optimized pipelines Experience with RDBMS, ETL techniques and frameworks (Sqoop, Flume) and big data querying tools (Pig, Hive) Stickler of world class best practices, uncompromising on the quality of engineering, understand standards and reference architectures and deep in Unix philosophy with appreciation of big data design patterns, orthogonal code design and functional computation models |

