Associate Funcitonal Consultant

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

A tick against the following skill sets would surely strengthen the candidature

• Strong PHP, JS fundamentals
• PHP frameworks: PHP Laravel
• JS frameworks: Vue.JS
• RDBMS: MySQL, Mongo DB

We are looking for a dynamic and experienced professional to join our team as a Digital Marketing Specialist. This role will primarily focus on collecting, analysing, and interpreting digital marketing data from around the world, with additional responsibility for managing our social media platforms. The ideal candidate will have a strong background in digital marketing analytics, along with proven expertise in social media management across diverse regions and cultures.

Responsibilities:

• Develop and implement data collection strategies to gather digital marketing performance data from diverse geographic regions.
• Utilize web analytics tools (e.g., Google Analytics, Adobe Analytics) to track and analyze website traffic, user behavior, and conversion metrics across different countries and regions.
• Monitor and analyze digital advertising campaigns across multiple platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads) to assess performance and ROI on a global scale.
• Manage social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram) across multiple countries and regions, including content creation, scheduling, posting, and community engagement.
• Develop and implement social media strategies to increase brand awareness, engagement, and follower growth in target markets.
• Create dashboards and reports to visualize key digital marketing metrics and insights for stakeholders at all levels of the organization.
• Perform in-depth data analysis to uncover actionable insights and optimization opportunities for improving digital marketing performance.
• Identify and implement data quality improvements and best practices to ensure accuracy and reliability of marketing data across global channels.
• Stay abreast of emerging technologies and industry trends in digital marketing analytics, and recommend innovative approaches to data collection and analysis.

Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Digital marketing: 1 year (Preferred)
• total work: 1 year (Preferred)

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Online tutoring platform that focuses on connecting students with tutors and has a focus on live learning courses for Science, Technology, Engineering, the Arts and Mathematics (STEAM) subjects. It is a global online school for 21st century skills, teaching Coding and other extra-curriculars to kids age 5-18 via LIVE, interactive, gamified online sessions that work 10x better than status quo.

• 2+ years of experience on NodeJS & React JS
• Practical experience in building APIs
• Experience with RabbitMQ or similar queuing system
• Experience with Redis/ElasticSearch is a plus
• Familiarity with CI/CD pipeline tools like Jenkins
• Practical experience with Git
• A knack for benchmarking and optimization

Responsibilities:

As a Power Platform developer, you will be responsible for analysis, prototyping, designing, and building solutions to meet business requirements. The ideal candidate is a self-starter and creative developer who can intake business automation requests, research how they can be met using the Microsoft cloud, design and build solutions to meet those needs, and present working prototypes to showcase process automation opportunities.

Requirements:

• 3+ Years of Knowledge of IT systems development experience, with a primary focus on the Microsoft solution stack
• Hands-on Knowledge of Power Platform, Microsoft technologies and Hybrid/Cloud technologies
• Understanding of the capabilities of Power Apps, Power Automate, PowerBI, Robotic Process Automation (RPA), Office 365/SharePoint Online, and Teams
• understanding of the full lifecycle of development: Analysis, Research, Prototyping, Design, and Development
• Understanding of Agile methodology and self-starter who can quickly acclimate to a dynamic environment
• Thorough knowledge of SharePoint Online features for collaboration and business process automation
• Great communication skills (written and Spoken in English)
• Bachelor's Degree in Computer Science or a related field or the equivalent demonstrated experience

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. Is wholly owned subsidiary of US based startup Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as large businesses in India. Our state-of-the-art OCR + Machine Learning technology allows customers to simply take photo and our software does the rest of the heavy lifting. Our strategy for Small and Medium businesses is realized through freely available mobile app. We also work for automation of Accounts Payable for large corporations through our channel partners in India. 

Full Stack JavaScript Developer Position 

We are looking for an expert Full Stack JavaScript developer who is highly skilled with Vue.js. Your primary focus will be developing user-facing web applications and components. You’ll implement them with the Vue.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including back-end developers and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial. 

Position 

• Full time employment  

Key Responsibilities  

• Front end UI/UX technologies such as tailwinds, vuex router and similar
• Developing user-facing applications using NodeJS (HapiJS, ExpressJS ), Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 
• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript
• Keeping an eye on security updates and issues reported and all project dependencies
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

Skills   

• Highly proficient with the JavaScript language and its modern ES6+ syntax and features 
• Highly proficient with backend frameworks like HapiJS, ExpressJS  
• Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM 
• Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and NuxtJS 
• Good understanding of HTML5 and CSS3
• Understanding of server-side rendering and its benefits and use cases 
• Knowledge of functional programming and object-oriented programming paradigms 
• Ability to write efficient, secure, well-documented, and clean JavaScript code 
• Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha 
• Proficiency with modern development tools, like BitBucket, Babel, Webpack, and Git 
• Working knowledge of one or more of the following: NodeJS, Angular, ReactJS 
• Experience with both consuming and designing RESTful APIs 
• Relevant technical certifications a plus. 
   

Qualifications 

• Bachelor's Degree and/or equivalent Computer Science course 
• 2-4 years programming experience 
• Demonstrable track record of projects, applications 
• Strong written and verbal communication skills

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.