Sales Executive

Job description

Job Title: System Integrator / Technical Support Engineer (Integration)

Experience: 5 Years

Employment Type: Full-Time

About the Role

We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.

In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.

Key Responsibilities

Provide technical support and integration assistance to clients via email, calls, or ticketing systems.

Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.

Collaborate with internal development and product teams to resolve complex technical challenges.

Analyze logs, debug issues, and replicate customer scenarios to identify root causes.

Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.

Ensure timely and professional resolution of client queries to maintain high satisfaction levels.

Work cross-functionally to support client onboarding, testing, and deployment activities.

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.

Hands-on experience with at least one of the following: Java, PHP, or Android.

Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).

Familiarity with Integration Kits or middleware solutions.

Excellent communication, analytical, and problem-solving skills.

Ability to work independently and manage multiple client projects simultaneously.

Preferred Skills

Experience in the Payment Gateway..

Knowledge of SQL for data validation and troubleshooting.

Proficiency with Postman, API testing, and log analysis tools.

Key Responsibilities:

• Develop and maintain scalable and performant full-stack web applications
• Collaborate with UI/UX designers and backend teams to implement responsive, user-friendly interfaces
• Write unit tests using Jest and ensure code quality and reliability
• Develop RESTful APIs using Node.js and NestJS framework
• Utilize Docker Compose for local development and deployment
• Manage and optimize MySQL databases, including views, stored procedures, and performance tuning
• Implement access control mechanisms using identity providers like Okta or Auth0
• Document APIs using tools like SwaggerUI and Postman
• Participate in sprint planning, code reviews, and team stand-ups via JIRA and Confluence
• Use Git for version control and manage merge requests and branches effectively
• Integrate application loggers for monitoring and diagnostics

Must-Have Skills:

• Proficiency in HTML, CSS, SASS/SCSS
• Strong hands-on experience with Angular 18 or higher
• Familiarity with Angular Material or similar UI component libraries
• Experience with Node.js and NestJS 10+
• Working knowledge of Docker Compose
• Strong SQL skills and experience with MySQL
• Understanding of authentication and authorization best practices with Okta, Auth0, etc.
• Comfort using Postman, SwaggerUI, Git, and logging tools
• Familiarity with agile development processes and using JIRA and Confluence

Nice to Have:

• Experience with form builders like Formsite or FormSort
• Knowledge of data encryption best practices
• Prior experience in the public health or POSIT (Public Health Informatics) domain

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 3–6 years of experience in full-stack development
• Strong communication skills and the ability to work independently in a remote team environment

Availability to work UK shift hours to ensure overlap with the US-based client

We are looking for highly experienced Senior Java Developers who can architect, design, and deliver high-performance enterprise applications using Spring Boot and Microservices . The role requires a strong understanding of distributed systems, scalability, and data consistency.

SA Role Summary:

The Solutions Architect is responsible for designing and leading the implementation of technology solutions that align with the organization's business goals and technology standards. This role involves working closely with both technical teams and business stakeholders to translate business requirements into robust, scalable, and secure technology solutions.

Key Responsibilities:

Solution Design and Architecture:

●      Develop and maintain a comprehensive understanding of the business processes and technology landscape.

●      Design holistic technology solutions that address business challenges and opportunities, integrating with existing systems and technologies where necessary.

●      Define and document architectural designs, including system components, functionalities, interfaces, and data flows.

●      Taking into account all pillars of the Well-Architected Framework (WAF) on AWS - including Scalability, Resiliency

●      Identifying reusable components in a project and working with the Backend team to generalize those components.

●      Amazon Web Services (AWS) Certification (Preferred)

Technical Leadership and Guidance:

●      Provide technical leadership and guidance to development teams throughout the implementation phase, ensuring adherence to architectural principles and best practices.

●      Evaluate and recommend technologies and tools for the effective development and management of solutions.

●      Ensure the implemented solution is in compliance with the designed architecture. Deviation from the architecture must be evaluated and agreed upon.

Stakeholder Engagement and Communication:

●      Collaborate with business stakeholders to understand their requirements and translate them into technical specifications.

●      Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.

●      Act as a liaison between technical teams and business units, facilitating understanding and alignment on project objectives and deliverables.

Project and Risk Management:

●      Participate in project planning activities, including resource allocation, timeline estimation, and risk assessment.

●      Identify potential technical and project risks and develop mitigation strategies.

Quality Assurance and Best Practices:

●      Ensure solutions are designed and implemented to high-quality standards, including performance, security, and scalability considerations.

●      Advocate for and ensure adherence to software development best practices, including code reviews, continuous integration, and automated testing.

Continuous Learning and Improvement:

●      Stay abreast of emerging technologies and industry trends, evaluating their applicability to organizational needs.

●      Promote a culture of continuous improvement, encouraging innovation and efficiency improvements in technology practices.

About TensorIoT

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

• Must have experience in either of JavaScript frameworks: Angular (Preferred) / ReactJS/Node.
• Must have experience in either of backend software development in NODE Js or [J2EE, Spring Boot, Spring core, JPA]
• Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java or Node Js
• Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
• Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
• Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
• Knowledge on Cloud platform, technologies & deployments is an added advantage
• Resolves technical issues through debugging, research, and
• Must have experience with Agile tools

• Good knowledge in product development domains
• Knowledge in Finance and Insurance domain preferred
• Maintain quality and ensure responsiveness of
• Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
• Troubleshooting development and production problems across multiple environments and operating platforms.
• Collaborate with the rest of the engineering team to design and launch new features
• Understanding and implementation of security and data
• Ensure designs are in compliance with specifications and standards and best industry
• Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
• Self-motivated & working independently with minimal
• Maintain code integrity and
• Experience working with graphic designers and converting designs to visual
• Follow the coding standards for java/node and angular

• Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
• Exposure to Non-web-based developments, for both mobile and
• Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
• Willing to take up proof of concepts and showcase the technical capability
• Usage of design tools Visio or draw io

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

• Strong programming skills in Javascript/TypeScript, Python or Go.
• Hands-on experience in API development and frameworks such Express, Loopback, Hapi.
• Good Understanding of SQL and NoSQL database.
• Experience in test driven development. (writing unit test and API test).
• Understanding of basic cloud computing concepts and experience in using any of the major cloud service providers(AWS/GCP/Azure).
• Ability to build and deploy the application in a containerized environment.
• Understanding of application logging and monitoring systems like Prometheus or Kibana.

Qualification: 

• B.E/B.Tech/M.E./M.Tech/M.S. from a reputed university with a good academic record.
• Curiosity to explore the cutting edge technologies and bake them in the products.
• Zeal and drive to take end to end ownership.