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ROLE SUMMARY:

The Claims Business Analyst is responsible for developing detailed business and functional requirements

for claims processing and administration systems, as well as ensuring proper integration with

downstream systems for reporting purposes. The role also includes planning and conducting User

Acceptance Testing to guarantee that the systems meet the necessary specifications. Additionally, the

Claims Business Analyst provides analytical support for various projects and initiatives aimed at

enhancing the claims management processes within the organization.

ROLE RESPONSIBILITIES:

 Lead requirements definitions for complex enhancements and on-going strategic initiatives.

 Identify and translate business needs into clearly defined requirements.

 Create documentation inclusive of business use cases, process / data flows, traceability matrices, and

report mock-ups.

 Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

 Lead review sessions for completed business/functional requirements, with key business users

focused on gaining consensus and final business approval.

 Cultivate strong professional relations within business units to thoroughly understand business needs.

 Collaborate with the development and testing teams to provide subject-matter expertise.

 Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged.

 Ensure future solutions are efficient and effective across all business processes, while being

consistent across products.

 Participate in the development and planning of the user acceptance testing activities, including test

plans and scripts, based on requirements. After the planning phase, facilitate the UAT execution

phase.

 Work with the business lead and project manager to obtain UAT signoff.

TECHNICAL QUALIFICATIONS:

 7+ years of business analysis experience, with 3+ years within the space of property and casualty

insurance claims. Experience with iterative and agile methodologies, with working knowledge of both

SDLC and PMLC processes.

 Strong experience with the development of detailed business requirements and technical

specifications.

 Proven hands-on experience with creation of business process diagrams, data rules, business

requirements, and functional requirements/user stories.

 Knowledge and experience when reviewing, re-engineering, or developing IT solutions for business

process/improvements automation.

 Experience operating and interfacing with business management during walkthrough, interview,

presentation, and negotiation processes.

 Proven track record for creating clear, concise deliverables which reflect a deep understanding of

business needs and software functionality.

GENERAL QUALIFICATIONS

 Proven track record for claims system implementation and support.

 Clear verbal and written skills.

 Ability to understand communication channels and can escalate appropriately.

 Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint,

Project, SharePoint, UI mock-up tools, etc.

 Must be proficient with process modeling tools (e.g., Visio.)

 Experience with visualization tools is beneficial.

 Excellent problem-solving and analytical skills.

 Experience supervising small teams.

 Strong initiative with the ability to self-manage.

 Comfortable with ambiguity and able to work through challenges to complete the objectives correctly.

 Team player who works well with technical and business resources.

 Able to see tasks through to completion without significant guidance.

 Personal time-management skills and an ability to meet individual / team deadlines.

EDUCATION REQUIREMENTS:

 B.A./B.S. Degree.

 Certified Business Analyst Professional (CBAP) is a plus but not required.

About Company
Our client is a well-funded construction Tech Start-up by a renowned group.

Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment