Business Analyst

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Location: Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra.

Job Location:

1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra.

2. Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western

Express Highway.

3. Suburban local trains direct from Churchgate to Boisar Railway station.

4. For outstation bachelors, Company provides a subsidized guest house with a cook.

5. For outstation families, Company provides subsidized accommodation in company owned

Buildings.

6. It is a requirement to be based in Tarapur/Boisar area. Relocation allowance is available.

B. Minimum Qualifications/Experience:

1. Graduate in any discipline must or Management Degree / Diploma in Human Resources preferred.

2. 5 - 8 years of experience in arranging Interviews, managing Induction, Pre-joining/Joining formalities,

Tracking appraisals and goal settings.

3. We prefer candidate with English medium schooling.

C. Your Job Responsibilities:

C1. Principal thrust area:

You will be responsible for:

a. Talent Acquisition for grade MT to M10 and Talent Acquistion support for grade M09 and above.

b. Documentation and follow-up of Performance Management System.

c. Maintenance of associate’s personal file maintenance and up-dation.

C2. Key Deliverables:

a. Recruitment:

i. Sharing approved Job Descriptions of open positions with the consultants and inviting resumes

ii. Screening of resumes and conducting initial telephonic HR interview.

iii. Arrangement of interviews and post interview documentation from interviewers

iv. Coordination with prospective candidates

v. Managing contracts & billing of hiring partners

b. On – boarding:

i. To ensure the completion of pre – joining formalities i.e. medical test, reference check, issue of offer

letter, follow-up for resignation in current organization etc.

ii. To ensure the completion of post – joining formalities i.e. verify the required documents, issuing

appointment letter, complete induction process.

iii. Track mentor – mentee meetings and maintain reports.

c. Data Management:

i. Maintain and update all personal files of the associates (hard & soft copies)

ii. Maintain all HR documents as per the ISO documentation norms.

iii. Coordination with exiting associates for exit interview

d. Exit Management:

i. Co-ordinate for Exit Interview with consultant

Technical Competencies:

a. Knowledge of hiring process

b. Data management

c. Excellent verbal and written (English) communication skills

d. Working knowledge of MS Word / Excel

Strong Senior Product Designer / Product Designer Profile

Mandatory (Experience 1): Must have 3+ years of hands-on Product Design experience in designing digital products, preferably in product-first or high-growth tech companies.

Mandatory (Experience 2): Must have strong end-to-end product design experience, including user research, user journey mapping, wireframing, prototyping, and final UI design for web or mobile products.

Mandatory (Experience 3): Strong expertise in User Experience (UX), Interaction Design, and Visual Design principles, with the ability to craft intuitive and scalable product experiences.

Mandatory (Experience 4): Must have hands-on experience applying user research, usability testing, behavioral analytics, and data-driven design decisions to improve product usability and customer experience.

Mandatory (Experience 5): Proven ability to work closely with Product Managers, Engineering teams, Marketing, and Business stakeholders to define product requirements, ship features, and improve user journeys.

Mandatory (Portfolio) - Must have a strong portfolio of Product Design works, showcasing detailed case studies for both UI and UX (preferably B2C or Fin-Tech projects)

Mandatory (Company): Candidates from well-known product companies, fintech, SaaS, consumer internet, or high-scale technology platforms preferred

6 + years of hands-on development experience and in-depth knowledge of , Spring Java, Spring boot, Quarkus and nice to have front-end technologies like Angular, React JS

● Excellent Engineering skills in designing and implementing scalable solutions

● Good knowledge of CI/CD Pipeline with strong focus on TDD

● Strong communication skills and ownership

● Exposure to Cloud, Kubernetes, Docker, Microservices is highly desired.

● Experience in working on public cloud environments like AWS, Azure, GCP w.r.t. solutions development, deployment & adoption of cloud-based technology components like IaaS / PaaS offerings

● Proficiency in PL/SQL and Database development.

Strong in J2EE & OOPS Design Patterns.

We are looking for a Senior Data Engineer with strong expertise in GCP, Databricks, and Airflow to design and implement a GCP Cloud Native Data Processing Framework. The ideal candidate will work on building scalable data pipelines and help migrate existing workloads to a modern framework.

• Shift: 2 PM 11 PM
• Work Mode: Hybrid (3 days a week) across Xebia locations
• Notice Period: Immediate joiners or those with a notice period of up to 30 days

Key Responsibilities:

• Design and implement a GCP Native Data Processing Framework leveraging Spark and GCP Cloud Services.
• Develop and maintain data pipelines using Databricks and Airflow for transforming Raw → Silver → Gold data layers.
• Ensure data integrity, consistency, and availability across all systems.
• Collaborate with data engineers, analysts, and stakeholders to optimize performance.
• Document standards and best practices for data engineering workflows.

Required Experience:

• 7-8 years of experience in data engineering, architecture, and pipeline development.
• Strong knowledge of GCP, Databricks, PySpark, and BigQuery.
• Experience with Orchestration tools like Airflow, Dagster, or GCP equivalents.
• Understanding of Data Lake table formats (Delta, Iceberg, etc.).
• Proficiency in Python for scripting and automation.
• Strong problem-solving skills and collaborative mindset.

⚠️ Please apply only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response!

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

KEY RESPONSIBILITIES

• Building a website based on the given requirements and ensure it’s successfully deployed
• Responsible for designing, planning, and testing new web pages and site features
• A propensity for brainstorming and coming up with solutions to open-ended problems
• Work closely with other teams, and project managers, to understand all stakeholders’ requirements and ensure that all specifications and requirements are met in final development
• Troubleshoot and solve problems related to website functionality
• Takes ownership of initiatives and drives them to completion.
• Desire to learn and dive deep into new technologies on the job, especially around modern data storage and streaming open source systems
• Responsible for creating, optimizing, and managing REST APIs
• Create website content and enhance website usability and visibility
• Ensure cross-browser compatibility and testing for mobile responsiveness
• Ability to integrate payment processing and search functionality software solutions
• Stay up-to-date with technological advancements and the latest coding practices
• Collaborate with the team of designers, content managers, and developers to determine site goals, functionality, and layout
• Monitor website traffic and overall system’s health with Google analytics to ensure high GTmetrix score
• Build the front-end of applications through appealing visual design
• Design client-side and server-side architecture
• Develop server-side logic and APIs that integrate with front-end applications.
• Architect and design complex database structures and data models.
• Develop and implement backend systems to support scalable and high-performance web applications.
• Create automated tests to ensure system stability and performance.
• Ensure security and data privacy measures are maintained throughout the development process.
• Maintain an up-to-date changelog for all new, updated, and fixed changes.
• Ability to document and manage all the software design, requirements, reusable & transferable code, and other technical aspects of the project.
• Create and convert storyboards and wireframes into high-quality full-stack code
• Write, execute, and maintain clean, reusable, and scalable code
• Design and implement low-latency, high-availability, and performant applications
• Implement security and data protection
• Ensure code that is platform and device-agnostic

EDUCATION & SKILLS REQUIREMENT

• B.Tech. / BE / MS degree in Computer Science or Information Technology
• Expertise in MERN stack (MongoDB, Express.js, React.js, Node.js)
• Should have prior working experience of at least 3 years as web developer or full stack developer
• Should have done projects in e-commerce or have preferably worked with companies operating in e-commerce
• Should have expert-level knowledge in implementing frontend technologies
• Should have worked in creating backend and have deep understanding of frameworks
• Experience in the complete product development life cycle
• Hands-on experience with JavaScript, HTML, CSS, JQuery, JSON, PHP, XML
• Proficiency in databases, including analytical (e.g., mySQL, MongoDB, PostgreSQL, DynamoDB, Redis, Hive, Elastic etc.)
• Knowledge of architecting or implementing search APIs
• Great understanding of data modeling and RESTful APIs
• Strong knowledge of CS fundamentals, data structures, algorithms, and design patterns
• Strong analytical, consultative, and communication skills
• Excellent understanding of Microsoft office tools : excel, word, powerpoint etc.
• Excellent organizational and time management skills
• Experience with responsive and adaptive design (Web, Mobile & App)
• Should be a self starter and have ability to work without being supervised
• Excellent debugging and optimization skills
• Experience building high throughput/low latency systems.
• Knowledge of big data systems such as Cassandra, Elastic, Kafka, Kubernetes, and Docker
• Should be willing to be a part of a small team and working in fast-paced environment
• Should be highly passionate about building products that create a significant impact.
• Should have experience in user experience design, website optimization techniques and different PIM tools

Looking for a strong candidate good in technical skills and communication.
*Must have Min 3 years experience in Domestic  / Internation IT OR Non-IT Staffing.

*Should have Min 3 years experience working in Contract hire, Permanent positions.

*Must have Min 1 to 2 years experience working product hiring
We need a Recruiter with strong sourcing capability to handle volume hiring. Should have experience in Services & Technical OR Non-Tech Hiring.

*Ready to join immediately.

Senior Full Stack Engineer

• 3+ years of relevant experience in software development building web applications
• Demonstrated technical capability developing applications using Node JS, Express/NestJS/SailsJS, and any industry-standard RDBMS
• Well acquainted with cutting edge front-end frameworks like React, Javascript dialects like ES6, TypeScript
• CSS frameworks like Bootstrap, Foundation HTML5, CSS3 and tools like Gulp/Webpack
• Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions
• Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
• Ability to work both independently and in various team settings

Backend Developer

*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).

*H1 is the future of digital banking. 

*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.

About the Job:

H1 seeks backend developers with experience on NodeJS, Typescript and PostgreSQL for our development team

In this role, you will report directly to the CTO

Agile based organization, with bi-weekly sprints on long-term project

Responsibilities:

• Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.) 
• Working with the CTO to build the roadmap and agile based organization required.
• Develop application api centric on security and encryption
• Receive and react to product feedback from all internal and external stakeholders
• Product KPIs, and product releases on a recurring basis
• Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
• Contributing to deliver the expected results from a usability and engagement perspective

About You:

• With strong software product background, and extraordinary capabilities in terms of product strategy development and usability 
• 3-6+ years robust experience on developing software products in an agile based organization
• Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
• Clear examples of products managed or developed during his/her career 

• Strategic thinking: you are able to think at the strategic level and make the link with the pixel level 
• Able to work in a flat and transparent manner within a fast paced environment
• Results oriented
• Academic education in tech/product/digital related careers
• High level english (spoken and written). Spanish at any level would be a great plus.
• Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)

Skills:

• Great flavour towards software products
• High expertise and excellence on software usability and user experience optimization. Expertise in software design
• Sensitivity towards customers and users
• Data driven decision making
• Deep knowledge of the digital world
• Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
• NodeJS with Typescript development experience
• API Rest and GraphQL with json web tokens authentication
• PostgreSQL and ORM experience
• NPM private libraries creation would be a plus
• Experience in working with tech teams, on an agile based style
• Proactive and able to take initiative. Decisive and resolute
• “Out of the box” thinker
• Creative thinker
• Works well in a team and with a wide range of people from different backgrounds and ages
• Organised and methodical
• Succeeds under pressure
• Is able to have fun and keep a positive atmosphere in the team

Location of Headquarters: Madrid, Spain

Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India

This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.

Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)