Business Analyst

Strong dialer manager profile

Mandatory (Experience 1):Must have 2+ years of core dialer operations experience with major dialer systems — Genesys, Avaya, Aspect, Ameyo

Mandatory (Experience 2): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Technical Experience): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

We are looking for a results-oriented Performance Marketing Expert who lives and breathes Meta Ads and Google Ads, understands funnels deeply, and can consistently improve CPL and lead quality.

Key Responsibilities

• Plan, execute, and optimise Meta (Facebook & Instagram) and Google Ads campaigns end-to-end
• Drive high-quality leads at lower cost through continuous optimisation
• Analyse funnels from ad → landing page → lead → conversion and identify drop-offs
• Perform audience research, creative testing, and scaling strategies
• Optimise:
• CPL (Cost per Lead)
• Lead quality
• ROAS / conversion efficiency
• Work closely with:
• Sales & counselling team (to assess lead quality)
• Creative team (for ad copies, creatives, hooks)
• Tech/landing page team (for conversion optimisation)
• Run A/B tests on:
• Creatives
• Ad copies
• Audiences
• Landing pages
• Track and report performance using Meta Ads Manager, Google Ads, GA, and tracking tools
• Actively reduce ad waste and scale winning campaigns

Job Title: Full Stack Developer - SDE 1

Responsibilities

• Design, implement, and ship user-centric features spanning frontend, backend, and database systems under guidance.
• Define and implement RESTful/GraphQL APIs and efficient, scalable database schemas.
• Build reusable, maintainable frontend components using modern state management practices.
• Develop backend services in Node.js or Python, adhering to clean-architecture principles.
• Write and maintain unit, integration, and end-to-end tests to ensure code quality and reliability.
• Containerize applications and configure CI/CD pipelines for automated builds and deployments.
• Enforce secure coding practices, accessibility standards (WCAG), and SEO fundamentals.
• Collaborate effectively with Product, Design, and engineering teams to understand and implement feature requirements..
• Own feature delivery from planning through production, and mentor interns or junior developers.

Qualifications & Skills

• 1+ years of experience building full-stack web applications.
• Proficiency in JavaScript (ES6+), TypeScript, HTML5, and CSS3 (Flexbox/Grid).
• Advanced experience with React (Hooks, Context, Router) or equivalent modern UI framework.
• Hands-on with state management patterns (Redux, MobX, or custom solutions).
• Strong backend skills in Node.js (Express/Fastify) or Python (Django/Flask/FastAPI).
• Expertise in designing REST and/or GraphQL APIs and integrating with backend services.
• Solid knowledge of MySQL/PostgreSQL and familiarity with NoSQL stores (Elasticsearch, Redis).
• Experience using build tools (Webpack, Vite), package managers (npm/Yarn), and Git workflows.
• Skilled in writing and maintaining tests with Jest, React Testing Library, Pytest, and Cypress.
• Familiar with Docker, CI / CD tools (GitHub Actions, Jenkins), and basic cloud deployments.
• Product-first thinker with strong problem-solving, debugging, and communication skills.

Qualities we'd love to find in you:

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
• Strong collaboration abilities and a flexible & friendly approach to working with teams
• Strong determination with a constant eye on solutions
• Creative ideas with problem solving mind-set
• Be open to receiving objective criticism and improving upon it
• Eagerness to learn and zeal to grow
• Strong communication skills is a huge plus

Work Location: Hyderabad

Develop and maintain visually appealing, user-friendly web interfaces using HTML, CSS, JavaScript, and modern front-end frameworks (e.g., React, Angular, Vue.js).

Collaborate with designers and back-end developers to implement and enhance the user experience.

Convert design mockups and wireframes into high-quality, responsive web pages.

Optimize applications for maximum speed, performance, and scalability.

Ensure cross-browser compatibility and responsiveness across various devices.

Write clean, maintainable, and reusable code.

Participate in code reviews to maintain code quality and improve team knowledge.

Work with front-end build tools and version control systems (e.g., Webpack, Git).

Continuously research and stay up to date with the latest trends, best practices, and technologies in front-end development.

• 8+ years of experience in Product Development especially in Healthcare Domain
• Technical project managers are tasked with managing projects with top-down oversight from inception to completion
• They must also develop project plans that meet client needs
• Decent Communication Skills and quick in understanding the tasks
• Coordinate with technical team members at all stages of the project