38+ Performance management Jobs in India

Execute projects: Exceptional quality

Plan collaboratively: Detailed project

Liaise with clients: Manage expectations

Supervise projects: Ensure & maximize efficiency

Maintain standards: Conduct reviews

Generate reports: Data insights

Performance Marketing

ABOUT MERAGI:

Meragi is a rapidly growing start up in India's thriving $50 billion wedding industry. As a full-stack technology platform, we revolutionize the way wedding-related services are bought and delivered. Our mission is to create pioneering industry-first solutions that address the complexities of this industry, utilizing innovative technology to consult, design, and sell wedding services with a strong focus on ensuring high-quality fulfilment. Backed by top-tier investors, we are at the forefront of transforming the wedding industry landscape.

This is an incredible opportunity to join a fast-paced, innovative company and make a significant impact in shaping the future of the wedding industry.

JOB SCOPE:

• Managing all the paid marketing campaigns
• Coordinating with the content team
• Creating different reports and MIS for the Marketing Vertical
• 
  

REQUIREMENTS:

• 1-2 years of experience in Data Analyst / marketing
• Expertise expected in running performance marketing for either Google or Meta platforms
• Ability to crunch numbers and build insight reports

GOOD TO HAVE:

Google certification for marketing

Be a part of Meragi and make your ideas a reality and be a part of our journey to transform the wedding industry and give a memorable experience to Global customers.

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 5-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

***

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 4-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are currently seeking a dynamic and experienced HR Generalist Assistant Manager to join our team. In this role, you will play a key role in supporting the hr department in various functions. The ideal candidate will have a passion for HR, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Assist in the recruitment process, including job posting, screening resumes, conducting interviews, and onboarding new hires.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans.
• Support performance management processes, including goal setting, performance evaluations, and career development planning.
• Coordinate training and development initiatives, including identifying training needs, organizing training sessions, and tracking employee development progress.
• Assist with HR administration tasks, including maintaining employee records, updating HR databases, and preparing HR-related reports.
• Stay updated on HR laws and regulations to ensure compliance with employment laws and company policies.
• Collaborate with cross-functional teams to support HR initiatives and projects.- Provide support to HR Manager and other team members as needed.

Requirements:-

• Bachelor's degree in Human Resources Management or related field.
• 1+ years of experience in HR roles, with a focus on HR generalist responsibilities.- Strong understanding of HR best practices, employment laws, and regulations.- Excellent communication and interpersonal skills.
• Proven ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in MS Office suite and HRIS software.- HR certification is a plus.

If you are passionate about HR and are looking for a rewarding opportunity to advance your career, we would love to hear from you!

Roles and Responsibilities:

·      Support the design and implementation of performance management systems, including goal-setting, performance evaluations, and employee development plans.

·      Need to conduct talent mapping aligned with the MHFA action plan.

·      Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).

·      Analyse performance data and generate reports to identify trends, opportunities, and areas for improvement.

·      Provide guidance and support to the team on skill development, competencies and to assess skill gap

·      Develop and work with new staff on Key Result Areas (KRAs) and Key Performance Indicator (KPIs) aligned with organizational goals

·      To Develop and update job descriptions and job specifications.

·      To keep job descriptions up-to-date, accurate and compliant with relevant details for all positions.

·      Conduct and Coordinate the interview process, collaborating with hiring managers to understand their specific needs.

·      To Monitor progress of tasks and key HR metrics.

·      Develop individual career maps for each staff member, working closely with them to coach and support their development.

·      Provide regular updates to management on the team's progress with their tasks and tie management performance accordingly.

·      Work on building HR systems and in charge of the automation of HR activities, processes and information.

·      Thorough understanding of the HRMS portal.

Job Requirements:

• Minimum of 5 to 7 years of relevant work experience in Human Resources with proven ability to manage a set of processes and to manage teams.
• Minimum of a Bachelor's degree in a relevant field is required e.g. Human Resources, Business Administration.

·       Strong communication, interpersonal, and organizational skills.

·       Strong problem-solving and decision-making abilities.

·       Demonstrated ability to handle confidential information with discretion.

·       Proficiency with Microsoft Office / Google Docs / Spreadsheet

About Company:

In a world where digital-first (D2C) brands are thriving, our client is rewriting the rules of retail. Their mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. In the heart of innovation, brand emerges as a revolutionary retail space, an avant-garde fusion of shared economy, digital prowess, and tangible experiences

About the Role:

We are currently seeking a highly skilled and experienced Category Manager to join our dynamic team. The ideal candidate will have proven experience in category management roles within the e-commerce sector, with a focus on categories such as fashion, personal care, beauty, and health and wellness.

What You’ll Be Doing:

• Plan and implement effective marketing campaigns to promote category growth. Monitor and analyze campaign performance, making data-driven adjustments as needed.

• Curate and manage the product assortment within assigned categories. Work closely with vendors and internal teams to ensure a diverse and appealing product mix.

• Take ownership of the category's (P&L) statement. Develop and execute strategies to maximize revenue and profitability. Monitor and manage pricing, promotions, and discounts within the 

category.

• Cultivate and maintain strong relationships with both new and existing brands within the assigned categories. Negotiate terms, agreements, and promotional opportunities with brand partners.

• Utilize data analysis tools to gather insights into category performance. Make informed decisions based on data, identifying trends and opportunities & provide regular reports.

• Collaborate with various teams, including business, marketing, customer support, and data teams and ensure effective communication and alignment on category objectives and initiatives.

Requirements:

1. Bachelor's or Master’s degree in engineering, Business, Marketing, or a related field from a tier-1 institute.

2. 3-5 years of proven experience in e-commerce category management, preferably in fashion, personal care, beauty, or health and wellness.

3. Analytical mindset with proficiency in data analysis tools.

4. Strong understanding of retail trends, consumer behavior, and brand marketing.

5. Excellent negotiation and communication skills.

6. Experience in managing a team would be a plus.

7. Ability to work collaboratively in a fast-paced, dynamic environment.

8. Experience in a VC-funded start-up is a plus.

If you are a strategic thinker with a passion for e-commerce and a proven track record in category management, we invite you to apply.

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Job Title:

Human resource manager

Job Category: 

Full time

Qualification

Computer Graduate or BE, MCA, BCA

Location

Surat (Gujarat)

Salary Range

25000 

Experience:

Minimum 1 to 3 years

Position Overview: As the Human Resources Manager for the CBSE K-12 segment, you will play a critical role in shaping our company's culture, recruiting top talent, and ensuring the well-being of our employees. Your focus will be on creating a positive and productive work environment that aligns with our mission and values.

Key Responsibilities:

• Talent Acquisition: Lead the recruitment efforts for the including sourcing, interviewing, and onboarding new employees. Ensure that we attract and retain top talent in the highly competitive EdTech & IT industry.
• Employee Relations & Engagement : Foster a positive work culture by promoting open communication, resolving employee concerns, and addressing issues promptly and effectively. Promote a culture of smart work and productivity. Develop and execute strategies to boost employee engagement, morale, and retention. Organize team-building activities and events.
• HR Policies and Compliance: Develop and implement HR policies, procedures, and practices in accordance with Indian labor laws and company standards. Ensure compliance in all HR activities.
• Performance Management: Design and implement KRA/KPI performance appraisal systems, providing guidance and support to managers in conducting performance reviews.
• Training and Development: Identify training needs and create programs to enhance employee skills and capabilities, ensuring alignment with business objectives.
• Compensation and Benefits: Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits. Ensure competitive and equitable compensation structures.
• HR Reporting: Maintain and analyze metrics and reports to provide insights and recommendations for continuous improvement.     

Qualifications & experience : 

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience in HR management, preferably in the EdTech or education sector.
• Strong interpersonal and communication skills, excellent problem-solving and conflict resolution abilities. Ability to handle sensitive and confidential information with discretion.
• Proficiency in HRIS and Microsoft Office Suite
• Team-oriented and collaborative mindset.

 Company Profile:  Scholarclone is an innovative EdTech company committed to transforming education through cutting-edge technology solutions. We provide a range of online learning & administrative platforms, resources, & tools designed to empower educators and learners alike. With a mission to make education accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of clients including education institutes.  

About Company

Our client is an Indian D2C brand in Fashion & Accessories.

Roles & responsibilities:

• Developing the HR agenda.

• Overseeing recruitment efforts. Provides guidance and input on business unit restructures, workforce planning and succession planning.

• Developing HR strategies, policies, and practices. Provides HR policy guidance and interpretation.

• Taking charge of the entire change management process and optimizing it.

• Employer branding - focus on bringing corporate culture to life to attract and retain top talent.

• Identifies training needs for business units and individual executive coaching needs.

• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

• Structuring compensation and benefit packages.

• Managing staff wellness initiatives.

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• 3-5 years of relevant experience working with a Start-up

• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management

• Bachelor's degree preferred.

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field.

Working Hours: 7 PM- 4 AM || Mon- Fri

Working Location: Alkapuri, Vadodara

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha and in Hyderabad.

Core Values that drive us: Empathy | Inclusion | Integrity | Courage 

Roles & responsibilities

• Taking care on onboarding, induction & orientation

• Employee Engagement

• HR strategies and policies

• Organizational design

• Develops programs to build human capital and a strong employee development culture.

• Training & Development

• Analysis and Change Management

• Facilitates the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.

• Talent Assessment

• Leadership Development - Assesses leadership development, team development, and organizational communication programs and practices.

• Succession Planning

• Counselling and Guidance

• Grievance handling

• Building a positive and result-oriented working environment

• Creating an environment of accountability where success is measured

Requirements

• Should be Masters in HR

• Must have at least 10+ years of experience in the field of Organization Development

• Experience working with a NGO will be an added advantage

• Passionate about planning, developing, administering, and implementing innovative programs.

• Experience in the management of large- and small-scale change initiatives

• Demonstrated ability to drive change and influence the adoption of new ideas

• Learning Agility

• Strong written, verbal communication, interpersonal skills and excellent facilitation/presentation skills

• Able to communicate and collaborate effectively at all levels of the business

• Must be able to use a computer with a high degree of proficiency (Word, Excel, PowerPoint)

Responsibilities:

• Should have worked on end-to-end talent management - hire-to-retire model Should be able to take us through the employee lifecycle process
• Should be good at interacting with people and should have done the following: Conduct review and appraisal cycle across teams
• Benchmarking compensation across companies
• Attrition planning
• Succession planning
• Driving Learning & Development across the company
• Ensuring cultural homogeneity
• Employee engagement
• Performance Management and its Process
• Compensation benchmarking
• Onboarding & Induction:
• Should have done the following:
• Plan and execute staff welfare programs.
• Provide a presentation to new joiners about the HR policies of the company.
• Discuss future planning and expansion of the company with employees
• Organize health awareness programs for employees.
• Take care of maintaining a good relationship between employee and employer.
• Employee Grievance Handling:
• Should have been involved in the below:
• Prepare and maintain employee retention policy.
• Handle and resolve grievances of employees.
• Resolve problems between employees and employers regarding different issues eg: compensation, processes, policies, etc. Share instances of any difficult issue resolved.
• HR Compliances & Organizational Development:
• Should have worked closely with other HR stakeholders for the following.
• Coordinate with HR Ops for registering new employees in EPF, ESI and medical benefits.
• Check and clear expense reports of employees with HR Ops
• Responsible for joining and exit interviews.
• Implementation of new policies according to the system.
• Alignment of staffing philosophy, strategies, and values with business goals. Maintain a record of all employee's data- joiners, leavers Work with auditors for all HR Audit purposes.

Requirements:

• 3-5 Years of experience in HRBP Functions in a Startup company.
• Developing HR strategies, policies, and practices.
• Excellent communication skills.
• Being Data Oriented is a must.
• Analytical skills.
• Problem-solving skills.
• Proactive nature.
• Excellent interpersonal skills.
• Meticulous attention to detail.
• Highly organized.
• Great people skills.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & Responsibilities:

• Managing HR service delivery and ensuring alignment with business and HR strategic objectives.

• Partnering with business on end-to-end employee life cycle management.

• Building talent pipelines for current and future job openings

• Ensuring speed and quality of hiring as per the Manpower plan.

• Developing and enhancing our external partnerships with colleges, job boards and HR vendors.

• Contributing towards building systems & processes and initiatives with an aim to enhance productivity and retention of talent and reduce attrition.

• Deploying key initiatives to build engagement & driving communication to bring alive the EVP for employees.

• Designing & execution of Performance Management process that drives high performance.

• Conceptualization & implementation of business-relevant Talent Management practices.

• Driving training and development that will identify and meet the behavioral/ leadership/ managerial training needs of employees.

• Driving key actions to build a high performing and engaged workforce aligned with outcomes from the Employee Opinion Survey.

Requirements:

• Graduate in any discipline + MBA from a reputed institute, majoring in HR.

• Min 12 – 15 Years of experience as HR generalist / HR Business partner in BFSI domain (preference to Asset Mgt/ Wealth business)

• Working knowledge of industry standards and practices and applicable Indian Employment laws

• Excellent communication, interviewing skills & analytical skills.

• Positive attitude, quick learner, proactive and able to work independently with limited supervision.

• Excellent relationship management skills - ability to quickly build relationships with internal & senior stake holders.

• Work under pressure and tight deadlines

• Proficient in Microsoft Office.

About Company

Our client is a leading global co-educational day and boarding school for ages 2-18 having it’s first campus in India based out of Pune. The school will follow the English National Curriculum and IGCSEs with students progressing to the IB Diploma Programme offering unparalleled excellence in sports, music, and the arts.

Roles & responsibilities:

Establish the Human Resource department for the central office as well as the school

• Manages all HR functions including talent acquisition, performance management, employee relations, benefits, and compensation

• Develops and maintains the school’s employee policies and procedures, employee handbook and employee forms

• Manages the recruitment process including posting, recruiting, interviewing, and hiring for open positions

• Supports the Leadership Team in the recruitment of Expat faculty and staff

• Prepares and maintains accurate job descriptions and oversees the employee onboarding, orientation, exit processes and document completion

• Advises and consults with Head of School and relevant leadership team members to resolve and/or diffuse employee issues, oversees and directly engages in the resolution of delicate employee matters and seeks at all times to protect the School’s best interest

• Monitors and submits insurance claims related to worker’s compensation

• Develops, implements and maintains effective compliance with Employment and Labor Laws and Regulations

• Maintains employee records and files

• Oversees VISA, relocation, logistics and administration for Expat faculty and staff 

• Leads Annual Performance Management process for faculty and staff

• Leads professional development initiatives for faculty and staff

• Supervises HR Manager whose key responsibilities will be supporting the HR Team, administering payroll, benefits, relocation and logistics for expats, managing the school’s email account, vacation tracking

• Liaison with International educational authorities for Expat appointments 

• Strong executive coaching skills with a focus on leading through change

• Effective consulting skills covering the full range of HR disciplines

• While the above includes a description of the essential functions of the position, other duties may be assigned.

Requirements:

• Graduate/Postgraduate MBA-HR

• Work experience for an International School

• 15 – 20 years and above of relevant experience

• Excellent verbal and written fluency in English and Hindi.

• Related working experience as Executive Assistant in other international schools or companies is preferred.

• Good communication and coordination skills. 

• Good organisation skills.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Sharepoint, OneNote, etc)

• Kind, pleasant and effective communicator, willing to serve people at all levels in the organization

• Working knowledge of human resource principles, procedures and practices

• Ability to effectively deal with multiple priorities, functions and activities

• Well-developed business ethics and the ability to maintain a high level of discretion

• Knowledge of Indian, Expat and state employment laws and regulations 

• Knowledge of business and payroll software, including Microsoft Word, Excel and PowerPoint. Knowledge of working on HR ERP would be preferred

• Proficient in the use and application of a range of psychometrics in assessment, selection and development environments

• Excellent verbal and written communication skills with an emphasis on confidentiality, tact and diplomacy

• Knowledge & Experience of Expat appointments 

• Experience of working with an International school will be preferred 

About Company

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Roles & responsibilities:

• Recruiting for multiple profiles including Technical and Non-Technical roles
• Appraisal handling and implementation
• Employee feedback and grievance handling.
• HR Generalist role including basic employee management, payroll, attendance leaves and statutory compliances.
• Developing clear policies and ensuring policy awareness.
• Grooming and Soft Skills training and quality check from time to time.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• At least 3 years of human resource management experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.

Job Scope

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration:  Perform/Support Data Migration as required
• Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
• Training: Educate clients on how to use SAP SuccessFactors modules
• Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project. 
• Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.

About Company

Our Client is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.

Roles and Responsibilities

1. HR Strategies: Create, develop, and implement strategies aligned with business strategy for the organisation.
2. Policies, Processes, Initiatives & Schemes: Translate the HR Strategies into policies, processes, initiatives & schemes with a view to promote a culture of enthusiasm, productivity and profitability.
3. Offer, Joining, On-Boarding, Induction & Deployment: Ensure a culture of engaged & welcoming approach in this sphere ensuring minimal or nil dropouts after offer. A Wow experience for a selected talent to be ensured at all times.
4. Organisation Development / Talent Management: Ensure constant research within the organisation, in the industry and the market of evolving trends thereby reengineering the strategy, philosophy, policies & processes accordingly.
5. Talent Engagement: Conduct periodic surveys to get the pulse of the people in the organisation; town halls, group meeting, one-on-one sessions to assimilate the concerns as well as suggestions from people and take actions in accordance to the same ensuring a culture of enthusiasm, productivity and profitability.
6. Performance Management:Adopt a futuristic & objective performance management process to identify, recognize and reward accordingly.
7. Training & Development:Training & Development Strategy to focus upon functional proficiency enrichment, competencies & behavioral development, enhancing effectiveness and succession planning.
8. Industrial Relations:Maintain a proactive IR climate in the organisation key for it being relationship management and expeditious resolutions.
9. HRMS: Setting up & stream lining HRMS.

Desired Candidate Profile

1. Degree in Human Resources from an institution of repute.
2. 10+ years of proven working experience as HR Manager.
3. People oriented and results driven.
4. Demonstrable experience with human resources metrices.
5. Knowledge of HR systems and databases.
6. Ability to architect strategy along with leadership skills.
7. Excellent active listening, negotiation and presentation skills.
8. Competence to build and effectively manage interpersonal relationships at all levels of the organization.
9. Develop best practices in HR.

About Company

Long-term accommodation booking platform for students (think booking.com for student housing). They help 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $400M in annual gross bookings value by 2022. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

About the role:

HRBP should live our Values and be a champion for our culture and play a critical role in building and sustaining a positive, engaging work environment, Challenge current practices, and think outside the box to generate creative ways to scale Employee relations and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the stakeholder's expectations. Lead and partner projects to develop and implement employment policies and processes, scale up and sync new hire onboarding, employee relations, succession planning, recognition, and engagement.

Key Responsibilities:

-Lead & execute a best-in-class new hire onboarding program by partnering with business leaders and HR partners to deliver a positive and effective new hire experience.

- Counsel Business Leaders regarding company policies, procedures, and workplace issues. Provide coaching and resolution regarding all employee relations issues.

- Organize skip-level meetings and empathetically address employee grievances.

- Works closely with Business Leaders on internal performance evaluation programs like Capability Development Program, Performance improvement plan, one on one performance discussions, and FGDs.

- Design, Plan, coordinate & execute Monthly, Quarterly & Annual engagement programs by utilizing the budgets effectively, building a culture of caring, sharing, and celebrating with handholding and sailing to go beyond the target.

- Take initiatives and plan HR interventions to strategize retention, control attrition, and effective manpower utilization through rewards recognition, succession planning, and benchmarking.

- Maintain effective channels of information inflow to feel what is on the employee's nerves and proactively take corrective preventive actions and address employee grievances with a high sense of urgency.

- Establish the best implementable HR practices based on facts and figures for employee success.

- Introduce effective organizational culture-linked Retention Programs. - Coach and mentor employees and promote a culture of knowledge sharing.

Requirements:

- At least three (3) years as an HR Business Partner/Engagement Partner in a start-up and 4-8 years of overall HR or related work experience.

- Advanced knowledge and skills in multiple HR functions including Performance & management, Compensation & benefits, employee relations, and talent management.

- Excellent interpersonal and customer service skills.

- Strong problem-solving and critical-thinking acumen with an ability to make timely, effective, ethics-based decisions.

- Exceptional influencing, communication, and stakeholder management skills.

- Must be humble, results-oriented, collaborative, and have a sense of humor and a strong EQ.

- Strong acumen with the ability to influence employees and managers at all levels and hands-on expertise in implementing multiple employee engagement initiatives

- People & Culture Manager simultaneously. - Hands-on with creating promotional material for employer branding internal-external communication.

- Ability to create confidence among employees to reach you for their grievances.

- Ability to access and identify the root cause for grievance and enable them to overcome the grievance and create a Happy Culture.

- Strong experience in understanding the requirements of employees in the Product Software Industry.

- Good communication (Verbal and Written) and interpersonal skills.

- An eye for detail, results-driven and takes the accountability to meet expectations.

Hii !!

Greetings from MNR Solutions!!

URGENT HIRING -Human Resource Business Partner

Exp-4 to 8 Yrs
No of Position-2

location-Gurgaon/Janakpuri

Qualification, Experience & Skill Requirements:

• Bachelor's degree along with an MBA in HR with experience of 4+ Years.
• Minimum 4+ years of experience in Coaching/ Leadership Training/ HRBP roles

· Innovative thinker, Self-motivator & Drive to work. Proficiency in HR ERP Tools and Microsoft Office applications.

· Expertise resolving complex employee relations issues.

· Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations and performance management.

• Excellent organizational skills and ability to multitask, Business Acumen / ability to understand Business.
• Excellent time and work pressure management skill, ability to prioritize, ability to work independently, high attention to detail and ability to meeting established deadlines.
• Good at detailed documentation
• Excellent communication & interpersonal skills
• Strong communication, presentation, and persuasion skills. Proven ability in stakeholder management. Enthusiastic and positive attitude
• Interpersonal skills to communicate with various types of client groups and leaders.

Key Responsibilities

· Provide day-to-day performance management guidance to line management (e.g., coaching, career development, disciplinary actions)

• Conducts weekly meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyses trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

· Mentor managers on employee development best practices on hiring, terminations and conflict resolution

· Conduct regular meetings with respective business leaders

· Provide guidance and input on org structuring, workforce planning and succession planning

· Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention

· Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Document these discussions in detail on email.

· Assess learning needs across different teams and plan training programs to address them

· Plan, design, deliver and evaluate learning and development programs for all grades of employees

· Design and execute initiatives to communicate & inculcate vision and values across the organization

· Maintain a post-training evaluation system to ensure learning effectiveness of different programs

Location - Bangalore

Role - HR Generalist

Responsibilities

1. Manage our recruitment and onboarding cycle and ensure we always meet our staff requirements

2. Regular update on sharing HR best practices in the industry

3. Engagement interventions with the team to improvise on their productivity and effectiveness for direct & indirect employees

4. Prepare and follow up on the career progression plan and development of the same

5. Consistently recruiting excellent staff

6. Maintaining a smooth onboarding process

7. Training, counseling and coaching our staff

8. Resolving conflicts through positive and professional mediation

9. Carrying out necessary administrative duties

10.Conducting performance and wage reviews

11. Developing clear policies and ensuring policy awareness

12.Maintaining and reporting on workplace health and safety compliance

13.Handling workplace investigations, disciplinary and termination procedures

14.Maintaining employee and workplace privacy

15.Undertake tasks around performance management

16.Promote HR programs to create an efficient and conflict-free workplace

17.Organize quarterly and annual employee performance reviews

18.Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Requirements

1. 4+ year of experience as an HR Generalist

2. Problem-solving must be able to critically and actively analyze situations, spot issues, and present viable solutions

3. Team player, flexible, patient, and able to work cross-functionally, managing and motivating employees

• Provide strategic consulting on people and organization development strategies in support of the business objectives.
• Be an expert on people challenges - especially talent, performance and change
• Partner with India HR lead for all Merger and Acquisition activities (policies, process, payroll, compensation and benefits harmonization, compliance, entity and benefit integration, site consolidation, employee integration and culture alignment)
• Providing ideas and challenges to management teams and acting as a catalyst for change through process design and approaches that results in transformation.
• Evaluate and analyze issues, patterns, and trends to provide proactive insights for HR solutions.
• Drive compensation programs locally by collaborating with corporate compensation team
• Collaborating with the corporate HRBP on BU related activities
• Partner and lead projects which has business impacts.
• Investigate and resolve complex employee relations issues and address grievances.
•  

• High degree of integrity, business acumen and resilience.
• Ability to thrive in an ambiguous, fast paced and rapidly changing environment.
• Self-driven, ability to set high personal goals and work independently
• Ability to organize, multi-task, prioritize tasks and deliver quick results.

Organizational development

• Create an Organization structure and define the OKRs for

• departments/roles Design and implement the policy and process

• Identify the skills gaps to develop and retain the talent

• Build the individual career path and emerging leaders

• Design the framework for succession planning

Performance Management

• Leading the performance management system across the company to achieve

• the goals of department and Company

• Design the process for consistent periodic review and feedback

• 360 degree analysis system

• Lead the yearly process of employee compensation benefits

HR Operations

• Oversee the operational activities of employee life cycle

• Handle Employee Grievance

• Strategies to retain the potential candidate

Employee Engagement

• Design and create the employee inclusion programs

• Culture and Diversity building

Reports & Dashboard

• Periodic dashboard department and company wide

• Reports and Data analysis

Job Profile:

Your job role as a HR will be to take care of the regular HR work for an Edtech company. As an HR Generalist, or Human Resources Generalist, you are responsible for completing a variety of tasks to support the daily operations of the HR department. Their duties include comparing HR laws to current policies and procedures, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees.

Requirements:

1. Spoken English skills should be 8/10 or more.

2. Prior exp as a HR is a MUST. Min 2 years

3. Linkedin and Linkedin Sales Navigator exp is a must

4. Google apps and google drive experience is a must

5. Work hours are 9am to 6pm IST with every other Saturday work.

6. Must have experience in Recruiting as well.

**If you dont meet the above requirements, please dont apply for this job.

Roles and Responsibilities:

An HR Generalist is responsible for creating, updating and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities. Some of their typical duties include:

• Work on the open hire requirements based on the business needs
• Calling and scheduling the candidates for the interviews based on the hiring managers availability
• Generating HR documents such as offer letters, appointment letters, and performance appraisals letters.
• Take care of Induction and onboarding along with the all the documentation process and background checks
• Maintaining physical and digital files for employee’s documents and statutory needs.
• Responsible for attendance and leave management.
• Run payroll and process the salary on time
• Creating employee engagement plans, getting necessary budget approval and initiating activities
• Collaborating with outside vendors, upper management and employees to maintain CSR standards conscripted by authorities
• Evaluating employee performance and appraising their pay scale accordingly
• Guiding employees to follow policies and procedures and educate them on a regular basis.
• Conduct exit interviews and make sure employees have a smooth transition.

Location: Domlur, Bangalore

Work hours: Morning Shift India (9:00am-6:00pm)

CTC: As per market

• Smooth onboarding of fellows post recruitment
• Understanding the pre-existing technical and other skills as well as improvement needs in each area throughout training and deployment
• Weekly monitoring of progress as well as key strength and improvement area of each fellow
• Planning remediation in consultation with training head and trainers, weekly/ daily check ins and query resolution to sustain high level of motivation
• Monitoring and taking steps towards maintaining high performance standards post deployment
• Implementing upskilling learning and development initiatives based on individual fellow requirement and ensuring consistent appraisal and manager satisfaction
• Continuously monitoring and improving the Fellows’ performance during training and on-site, as well as analyzing client feedback, upskilling needs, retention and billability

Desired Candidate Profile

• Minimum 10+ years’ experience in managing technical talent in either talent management or technical manager roles
• Training experience desirable
• Awareness of job role skill and capability requirement for data engineer or similar technical job role
• Experience in performance management and employment relations
• Strong coaching and mentoring capabilities
• High data-driven and process oriented mindset
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Ability to influence and persuade and manage difficult conversations
• High levels of confidentiality

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.

1. To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
2. To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
3. To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
4. To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
5. To maintain the Training Hall including the equipments / aids etc.,
6. To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
7. To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
8. To create a culture to induce personal as well as organization development.
9. To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
10. To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.