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Job Title: Senior HR Manager and Office Manager

Location: Hyderabad, India – On-site / In-Person Role

Other Office Location: Mumbai

Role Overview:

We are looking for an experienced and resourceful Senior HR Manager and Office Manager to lead and manage human resources and administrative operations for our India offices, primarily based in Hyderabad, with additional oversight of our Mumbai location. This in-person role reports directly to the Global HR Director based at our U.S. Headquarters. The ideal candidate must possess a thorough understanding of Indian labor laws, strong HR leadership capabilities, and excellent communication skills to align local HR practices with

global business goals.

Key Responsibilities:

Recruitment & Talent Acquisition:

• Manage end-to-end recruitment for India operations – sourcing, interviewing, offer management, and onboarding.

• Partner with global and local hiring managers to identify role requirements and implement effective hiring strategies.

• Maintain relationships with recruitment agencies, job portals, and university placement cells for campus hiring.

Onboarding & Induction:

• Oversee employee onboarding and orientation programs to ensure a smooth transition for new hires.

• Ensure timely documentation, background verification, and induction training.

Performance Management:

• Lead annual and mid-year performance appraisal cycles using global tools and frameworks.

• Support managers in goal setting, feedback delivery, and performance improvement planning.

• Align performance KPIs with organizational objectives and compensation planning.

Payroll & Benefits Administration:

• Coordinate with finance/payroll vendors to ensure timely and accurate payroll processing.

• Handle payroll inputs: attendance, leaves, variable pay, reimbursements, and tax declarations.

• Administer employee benefits including health insurance, leave encashment, and statutory bonuses.

Employee Engagement & Retention:

• Design and execute employee engagement activities aligned with company culture and values.

• Conduct regular one-on-ones, feedback sessions, and stay interviews.

• Drive internal communications and employee recognition initiatives.

Compliance & Statutory Adherence:

• Ensure compliance with all central and state labour laws relevant to Telangana and Maharashtra:

• Provident Fund (PF), Employee State Insurance (ESI), Gratuity, Professional Tax, LWF

• Shops & Establishments Act, Maternity Benefit Act, POSH Act

• Prepare and submit all statutory reports and returns.

• Conduct HR audits and support internal or external compliance inspections.

HR Policies & Documentation:

• Maintain and update employee handbooks, HR policies, and standard operating procedures.

• Draft and manage employment contracts, NDAs, warning letters, and termination notices.

• Implement global policies locally and adapt them for Indian regulations where needed.

Training & Development:

• Identify training needs and coordinate technical, soft skills, and compliance training sessions.

• Liaise with internal departments and external trainers to execute learning programs.

Grievance Handling & Discipline:

• Act as the first point of contact for all employee queries and grievances.

• Manage employee relations issues, including investigations and disciplinary actions, in a fair and compliant manner.

• Ensure POSH committee functioning and timely resolution of complaints.

HR Reporting & Global Collaboration:

• Maintain HRIS and prepare regular reports and dashboards for India operations.

• Submit monthly/quarterly updates to the Global HR Director.

• Collaborate with global HR team to roll out global initiatives like DEI, policy updates, and engagement surveys.

Office Administration Responsibilities (Hyderabad & Mumbai):

• Oversee daily office management in Hyderabad, and coordinate with admin staff or vendors in Mumbai.

• Manage facility operations, security, pantry, and housekeeping.

• Monitor office supplies, procurement, and asset management.

• Ensure adherence to health, hygiene, and workplace safety standards.

• Coordinate logistics for internal meetings, external visitors, and company events.

Key Qualifications:

• Education: Bachelor's degree in Human Resources / Business Administration; MBA/PGDM in HR preferred.

• Experience: 7–10 years of HR experience in India, with at least 2 years in a senior HR or business partner role. Prior experience working with global teams is a strong advantage. Experience in handling both HR and office administration is preferred.

• Language: Fluency in English and Hindi is required. Telugu proficiency is a plus.

• Technical Skills: Proficiency in HRMS (e.g., Zoho People, Keka, GreytHR), payroll tools, MS Office, and global collaboration platforms (Google Workspace, Zoom, Slack, etc.).

Ideal Candidate Traits:

• Strong interpersonal and leadership skills.

• Hands-on, proactive, and able to work independently with global teams.

• Excellent knowledge of Indian labour law and HR best practices.

• Detail-oriented and process-driven with strong documentation skills.

• Open to occasional travel to the Mumbai office or other domestic sites.

At CraftMyPlate, we’re building something simple, yet meaningful — a way for people to order great food for gatherings without the usual chaos. From small family functions to big corporate events, we help people celebrate better — with curated menus, transparent pricing, and genuine care.

But at the heart of it, we’re not just about food or tech. We’re about how we make people feel — and marketing plays a big role in that.

What We’re Looking For

We’re looking for someone who can think clearly, communicate creatively, and most importantly — cares deeply about the craft.

Someone who’s not chasing hacks or vanity metrics, but who wants to build real connection, trust, and growth — one piece of content, one campaign, and one customer at a time.

You’ll lead our growth and marketing efforts across channels — and help shape how the world sees CraftMyPlate. From videos to campaigns, from analytics to brand voice — this role is about bringing it all together.

What You'll Own

🎯 Growth & Strategy

• Plan and execute customer growth initiatives across digital & offline
• Build funnels that don’t just convert, but make people trust us
• Understand what’s working, what’s not — and move fast with insight

🎥 Content & Communication

• Work with editors, writers, designers, and tools to bring ideas to life
• Define how we speak, what we share, and what we stand for as a brand
• Make content that people don’t just scroll past — but remember

📊 Analytics & Iteration

• Track what matters, and learn from what doesn’t
• Bring data and creativity together — not just in reports, but in decisions

🤝 Team & Collaboration

• Lead a small but growing content/marketing team
• Collaborate with founders, product, ops, and creators — like it’s one kitchen
• Use AI tools smartly to speed up, not replace, your creative thinking

Who This Is For

You’re someone who:

• Has 4 years of experience in growth, content, or brand marketing
• Thinks both creatively and analytically
• Is excited to work with a small team, and grow with it
• Can take ownership without needing a title to act like a leader
• Loves seeing impact — whether it’s in a campaign or a customer’s smile
• Have worked in a consumer startup before
• Use AI tools (like ChatGPT, editing tools) to make content smarter, not harder
• Care more about doing meaningful work than just ticking boxes

Why This Role Matters

Because every person who hears about CraftMyPlate hears it through you.

At CraftMyPlate, we’re building something meaningful — a platform that simplifies food for gatherings, celebrations, and everyday teams.

But behind every great product is a great team.

And behind every great team is someone who cares deeply about people, culture, and shared purpose.

We’re looking for someone to lead our people function — not just as an HR leader, but as a culture builder, team guide, and vision enabler.

Your Role

You’ll be the backbone of our team — helping us hire right, onboard well, grow continuously, and stay connected as we scale. This is a leadership role that combines HR systems with human care.

You’ll be responsible for:

• Hiring with heart & speed: Owning the full recruitment cycle for business, ops, tech, and creative roles.
• Smooth onboarding: Ensuring every new hire feels aligned, supported, and ready from Day 1.
• People growth & check-ins: Tracking probation, performance, and feedback across the team.
• Team rituals & morale: Driving birthdays, wins, townhalls, internal notes — all the small things that keep the team spirit alive.
• Culture & alignment: Helping the team live our values in the way we work, speak, and grow.
• Being the bridge: Listening, resolving, and guiding — whether it’s challenges, ideas, or celebrations.

Who You Are

• Someone who loves working with people — with empathy, fairness, and clarity.
• You’ve spent 4–8 years in HR, hiring, or people-focused roles (startups preferred).
• You care about culture and communication — not just processes.
• You believe small actions shape big outcomes.
• You’re organized, proactive, and ready to build systems that scale.

What You’ll Get

• A high-trust, ownership-driven role working directly with the founders
• A chance to shape the people and culture of a growing startup
• Freedom to experiment and improve how we work, connect, and grow
• A supportive team that values good intent, clear communication, and shared purpose