People Group

Overview – Shaadi.com is a leader in Online Matchmaking in India. Our continues endeavour is to help users find a suitable match for themselves at the earliest. We are proud that more than 6 million people found their love for life, through us. How did we do it? Well, we do just three things -

• Understand the needs and concerns of singles all over the world through tireless research and analysis.
• Provide a superior matchmaking experience to our customers while zealously protecting their privacy and security.
• Give our customers complete control through easy to use interfaces and features that can help them identify, filter and contact potential partners.

Role: At Shaadi, we always put our users first. While the need of the user to find a match has not changed, the means to find the one has changed and is continuously evolving. Business Analyst is responsible for understanding and deriving insights from the data collected by the company.

As a Business Analyst, you will work collaboratively with different teams and will involve the following.

• Will be responsible for understanding and deriving insights from the sales data collected by the company.
• They would be responsible for maintaining the data and for performing extensive analysis from data to derive actionable insights as per business requirements and give insights on revenue.
• They would have to quantify the impact of proposed initiatives, identify causations and correlations and differentiate between them.
• They would have to identify and build metrics and reports as and when required and automate these processes as expected.
• The candidate is expected to be able to analyze large amounts of data and should have the ability to work with an appropriate data warehouse solution to do so.
• Will be managing performance management system, incentives & help improve our business efficiencies working with regional & business heads.
  
  

Job requirements

We are looking for someone who

• Can keep things simple while solving problems that are complex and have a structured approach.
• Is a go-getter, does not mind getting their hands dirty to get the work done.
• Has data analytical skills & problem-solving skills

Job description

Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today?”

Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver a great customer experience.

What you will do in this role

• Outbound Telesales
• Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products which would help them in their life partner search.
• Following the defined sales process to convert free members into revenue paying customers.
• Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
• Making required number of calls for following up with Enquiries which are not converted
• Updating the details of follow-up in the system
• Meeting daily Talktime Targets and Calls to be done.
• Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
• Appearing for periodic evaluations
• In case call needs to be escalated, noting details and forwarding it to the seniors
• Interfacing with walk-in customers (if assigned the task), explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
• Maintaining all documentation that pertains to the above responsibilities

What you should have

• 1-3 years of relevant experience Sales or Telesales.
• Strong negotiation and consultative selling skills.
• Effective communication skills – verbal and written.
• Clear diction and clarity in speech.
• Languages required - Malayalam , Kannada , Urdu and Tamil
• Minimum Qualification HSC

Brownie Points

• Bachelor’s Degree.
• Fluency in Regional language.(Multilingual Skills preferred)