Human Resource Manager (Ops)

About Wishup :

Wishup is India's largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishups' leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role:

Key notes:

Profile - Head of Marketing

Role - Full-time

Grade - AVP

Location - Bengaluru

Work hours - Mon to Fri

What will you do?

The Marketing Leader will own end-to-end marketing strategy, execution, and performance across paid, organic, influencer, affiliate, app, and brand channels.

This role requires a marketing leader who can:

- Scale demand generation efficiently

- Build and maintain strong brand positioning

- Improve lead quality and conversion rates

- Manage a multi-functional team

- Align closely with Sales, Product, and Customer Success

You will be responsible for both immediate performance outcomes and long-term brand equity.

Key Responsibilities

1. Multi-Channel Growth & Demand Generation

- Lead strategy and execution across Google Ads (Search, Demand Gen), Meta Ads, and Influencer

- Marketing, Affiliate Marketing, App Marketing, and Email Marketing.

- Optimize campaigns for SOW-qualified leads and revenue.

- Drive improvements in CAC, LTV/CAC ratio, and channel efficiency.

- Continuously test, iterate, and scale successful initiatives.

2. Organic Growth & Authority Building

- Own SEO strategy (blogs, pages, long-tail content, ICP-focused content).

- Improve AI Overview and LLM visibility through entity-based content strategy.

- Build brand authority via digital PR, thought leadership, and strategic placements.

- Implement AI-enabled content workflows for scalability.

3. Brand Strategy & Positioning

- Define and refine brand narrative and messaging.

- Ensure consistency across the website, campaigns, email, influencer, and PR.

- Position Wishup as an operations partner, not just a service provider.

- Collaborate with Product and Sales to ensure alignment between promise and delivery.

4. Team Leadership & Cross-Functional Collaboration

- Manage a team including performance marketers, SEO writers, social media managers, designers, and app marketing resources.

- Set KPIs, conduct regular performance reviews, and drive accountability.

- Build scalable marketing systems and reporting dashboards.

- Work closely with Sales and Customer Success to improve funnel quality and retention.

5. Data & Performance Management

- Build full-funnel visibility across marketing channels.

- Identify bottlenecks and improve lead-to-close conversion.

- Analyse brand search growth and channel-level attribution.

- Present regular performance insights to founders and leadership.

What are we looking for?

- 5+ years of experience in growth, performance, or full-stack marketing.

- 3+ years managing multi-functional marketing teams.

- Proven experience scaling paid channels (Google & Meta).

- Strong understanding of SEO and organic growth strategy.

- Experience with influencer and affiliate marketing ecosystems.

- Strong analytical skills with proficiency in Excel/Sheets and marketing attribution tools.

- Experience working closely with Sales and Customer Success teams.

Preferred :

- Experience in B2B services, SaaS, or outsourcing businesses.

- Experience building brand authority in competitive markets.

- Experience leveraging AI tools for marketing workflows.

Core Competencies :

- Strategic thinking with a strong execution focus

- Data-driven decision making

- Strong team leadership and stakeholder management

- High ownership and accountability

- Clear and structured communication

Success Metrics :

- Marketing-sourced revenue growth

- Improvement in channel-level CAC

- Growth in brand search volume

- Increase in AI/organic visibility

- Improvement in lead-to-SOW conversion rates

- Team performance and output velocity

What's in it for you?

- Receive a more-than-competitive salary plus benefits

- Performance-driven and transparent work culture

- Enjoy a culture with opportunities for growth and learning

We are looking for a passionate Technical Content Writer Intern who is eager to learn and create impactful content in the tech domain.

📌 Responsibilities:

• Write high-quality articles on Remote Desktop (RDP) related topics
• Create engaging and SEO-friendly product descriptions
• Develop reviews, blogs, and script content (including short-form content)
• Conduct basic research to ensure content accuracy and relevance

🧠 Requirements:

• Strong writing and communication skills
• Basic understanding of technology (RDP, hosting, or similar concepts is a plus)
• Ability to simplify complex topics into easy-to-understand content
• Familiarity with SEO basics (preferred but not mandatory)

💼 Perks:

• Hands-on experience in technical content writing
• Flexible work environment (Remote)
• Opportunity to build a strong portfolio

Job Description :

We are seeking a highly experienced Sr Data Modeler / Solution Architect to join the Data Architecture team at Corporate Office in Bangalore. The ideal candidate will have 4 to 8 years of experience in data modeling and architecture with deep expertise in AWS cloud stack, data warehousing, and enterprise data modeling tools. This individual will be responsible for designing and creating enterprise-grade data models and driving the implementation of Layered Scalable Architecture or Medallion Architecture to support robust, scalable, and high-quality data marts across multiple business units.

This role will involve managing complex datasets from systems like PoS, ERP, CRM, and external sources, while optimizing performance and cost. You will also provide strategic leadership on data modeling standards, governance, and best practices, ensuring the foundation for analytics and reporting is solid and future-ready.

Key Responsibilities:

·               Design and deliver conceptual, logical, and physical data models using tools like ERWin.

·               Implement Layered Scalable Architecture / Medallion Architecture for building scalable, standardized data marts.

·               Optimize performance and cost of AWS-based data infrastructure (Redshift, S3, Glue, Lambda, etc.).

·               Collaborate with cross-functional teams (IT, business, analysts) to gather data requirements and ensure model alignment with KPIs and business logic.

·               Develop and optimize SQL code, materialized views, stored procedures in AWS Redshift.

·               Ensure data governance, lineage, and quality mechanisms are established across systems.

·               Lead and mentor technical teams in an Agile project delivery model.

·               Manage data layer creation and documentation: data dictionary, ER diagrams, purpose mapping.

·               Identify data gaps and availability issues with respect to source systems.

Required Skills & Qualifications:

·               Bachelor’s or Master’s degree in Computer Science, IT, or related field (B.E./B.Tech/M.E./M.Tech/MCA).

·               Minimum 4 years of experience in data modeling and architecture.

·               Proficiency with data modeling tools such as ERWin, with strong knowledge of forward and reverse engineering.

·               Deep expertise in SQL (including advanced SQL, stored procedures, performance tuning).

·               Strong experience in data warehousing, RDBMS, and ETL tools like AWS Glue, IBM DataStage, or SAP Data Services.

·               Hands-on experience with AWS services: Redshift, S3, Glue, RDS, Lambda, Bedrock, and Q.

·               Good understanding of reporting tools such as Tableau, Power BI, or AWS QuickSight.

·               Exposure to DevOps/CI-CD pipelines, AI/ML, Gen AI, NLP, and polyglot programming is a plus.

·               Familiarity with data governance tools (e.g., ORION/EIIG).

·               Domain knowledge in Retail, Manufacturing, HR, or Finance preferred.

·               Excellent written and verbal communication skills.

Certifications (Preferred):

·               AWS Certification (e.g., AWS Certified Solutions Architect or Data Analytics – Specialty)

·               Data Governance or Data Modeling Certifications (e.g., CDMP, Databricks, or TOGAF)

Mandatory Skills

aws, Technical Architecture, Aiml, SQL, Data Warehousing, Data Modelling

Job Description:

Your responsibilities will include:

• Conducting comprehensive keyword research to identify target keywords and opportunities for website optimization.
• Optimizing on-page elements such as meta tags, headings, and content to improve search engine visibility and user experience.
• Implementing off-page optimization strategies, including link building, content promotion, and outreach efforts.
• Monitoring website performance using Google Analytics and other SEO tools, and providing regular reports on key metrics and performance indicators.
• Conducting website audits and identifying technical issues that may impact SEO performance, and collaborating with the development team to implement solutions.
• Staying updated with industry trends and best practices in SEO, and proactively suggesting new ideas and strategies to improve campaign performance.
• Collaborating with other members of the digital marketing team to integrate SEO strategies with overall marketing initiatives and campaigns.

We look forward to reviewing your application.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proven track record of improving search engine rankings and driving organic traffic to websites.
• Strong understanding of search engine algorithms and ranking factors.
• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Moz, etc.
• Excellent analytical skills and ability to interpret data to make informed decisions.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple projects simultaneously.
• Certification in Google Analytics or other relevant certifications is a plus.

Benefits:

• Competitive salary based on experience and performance.
• Opportunity to work with a dynamic and talented team in a collaborative environment.
• Career growth and development opportunities within the company.
• Access to training and resources to enhance skills and stay updated with industry trends.

Job Types: Full-time, Permanent, Fresher

Education:

• Bachelor's (Preferred)

Experience:

• SEO: 1 year (Preferred)

1. Understanding the clear requirements from the customer ( Internal / External)

2. Seek more relevant information if needed

3. Translate information into schematic or detail drawing as per requirements

4. Maintain FMS for faster recall

5. Create BOQ and BOM

6. Co-ordination with plant and other functions

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

• Developing, coding and assisting the Email Marketing team with email campaigns
• Configuring multifaceted content elements to build personalized emails at scale
• Ensuring quality, consistency enforced at all steps and across all assets, devices, inboxes
• Staying up to date with trends in email development and continuing to study and improve skills
• Thinking and creating for conversion optimization (training will be given in-house)
• Building landing pages using HTML/CSS/JavaScript (front end)

What you need to have: