Human resource manager

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Profile Overview:

We are looking for passionate and keen-eyed front-end developers with 5+ years of experience in React JS for a major project to join our creative front-end development team who can add optimization and efficiency to the user experience and maintain brand consistency across all web page of the web products.

The front-end developer will closely coordinate with our back-end developers, graphic designers and UI designers to ensure all elements of the web creation are consistent.

Responsibilities:

• Turning UI/UX designs into prototypes, creating excellent interactive forms of designs, writing reusable modules and maintainability of the code.

• Implement UI development principles to ensure that the product client-side serves at scale.

• Review and optimize the application usage by monitoring key metrics and rectifying the issues proactively.

• Determining the structure and design of web pages.

• Ensuring user experience by analyzing the design choices.

• Developing features to enhance the user experience.

• Striking balance between functional and aesthetic design.

Requirements:

• Bachelor’s or Master’s degree in computer science, computer applications or related fields.
• Proven working experience as a React Developer for 5+ years and above.
• Hands-on experience with HTML5, CSS3, and  CSS frameworks.
• Demonstrable knowledge of Web services, Web API, REST services & GraphQL.
• Expertise in UI design and development of responsive web applications using React, Redux, Flask and Hooks.
• Applicable knowledge of Social API integration, Core location APIs, Web Views, Payments integration
• Proficiency in understanding layout aesthetics.
• Excellent analytical, problem-solving and multitasking skills.
• Ability to solve novel and challenging React problems.
• Capability to understand, develop and sustain continuous integration and delivery.

Net Developer

• Experience range 2-7 years
• Excellent web development experience in large scale applications
• Experience with Winforms
• Classic ASP, C#, .NET, MVC, SQL, JavaScript Bootstrap, Web API skills are a must
• Strong experience with C#, .NET Core, and relevant design patterns
• Strong MS-SQL query skills
• Knowledge of classic .asp
• Proficiency in front-end development with JavaScript and HTML

At Safety Connect the role of a Business Development Manager is to take a lead in closing deals and generating revenue for the company. You are expected to be a reliable professional able to achieve the balance between customer orientation and a results-driven approach. You will get a chance to be a part of over-achievers for the global market, responsible for continuously sourcing business by driving interests and strong trust towards the product.

Our existing sales advisory team and Account Executive team have already helped the company in closing brands like Gilbarco, Schindler, Saint Gobain, Mondelez (Cadbury’s), Adani Group, and other fortune 500 companies by actively understanding their business and pitching the right solution.

What we offer

• Fast-paced work environment
• To learn, perceive and be a part of a fast-growing niche industry
• Incredibly competitive, collaborative, and supportive team.

Responsibilities

• Provide detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle, by acquiring new customers and expanding relationships with existing customers
• Explore new sales opportunities through networking and building existing customer relationships
• Give demo/ present products to prospective clients.
• Create and maintain a sales pipeline right from qualification to negotiation to closures and ensure target achievement in the designated territory
• Present our value-added SaaS offering to prospective customers

Requirements

• 3+ years of experience in customer-facing roles with a SaaS organization
• Self-disciplined to work in a remote environment
• Exceptional communication skills (both verbal and written), along with a strong consultative selling approach
• Self-motivated with diligent work ethic, a business acumen, enthusiasm, and passion, ability to understand client needs and handle the negotiation process, and experience with CRM applications.
• Fair understanding of SAAS industry, trends, and upcoming technology changes
• Open to accepting feedback and incorporating them to grow within the sales function

• Microsoft NAV 2017, ERP. Specific to SCM, MM, WH & PRODUCTION modules
• Role: Will be responsible for implementation and support of business processes w.r.t. Supply chain, planning,  warehouse and production. Change Management, requirement analysis, design, building of solutions, implementation and user feedback to improve the system. Data management and integration of ERP process with external system
• Education : B.Com/BE/BTech
• Experience : 5-8 Years of functional experience in MSFT NAV ERP in Production, Retail & warehouse setup. Practical implementation of modules/data migration/reports/MIS. Working experience in mid/large organization. 

- Responsible to create and manage iOS Application for both iPhone and iPad using APIs, Third Party SDKs

Required – Swift (MVVM), Objective-C